Role Description Australian Unity is proud to partner with Beyond Blue to deliver a 24/7 nationwide counselling and support service for Australians experiencing mental health challenges. Working remotely from home, you will provide phone and webchat support to community members seeking help for emotional distress, anxiety, depression, and other mental health concerns. This is an opportunity to make a genuine difference by supporting people during some of their most vulnerable moments. We are specifically seeking compassionate and resilient individuals who are passionate about mental health and community support, and who are comfortable working overnight shifts as part of a 24/7 service. Available Permanent Part-Time Opportunities - Permanent Part-Time contracts available (28.5 & 30 hours per week) for overnight shifts. - Regular weekend availability is required. - Primarily night shift positions, with working hours falling between 8:00pm and 8:00am (AEST/AEDT). - Minimum commitment of 12 months. Available Work-from-Home Shift Options - Option 1 – Overnight Shift: - Sunday, Tuesday, Wednesday - 9.5-hour shifts (28.5 hours per week) - Start times between 8:00pm–10:00pm - Finish times between 6:00am–8:00am - Option 2 – Overnight Shift: - Saturday, Wednesday, Thursday, Friday - 7.5-hour shifts (30 hours per week) - Start times between 9:00pm–11:00pm - Finish times between 5:00am–7:00am - Option 3 – Overnight Shift: - Saturday, Thursday, Friday - 9.5-hour shifts (28.5 hours per week) - Start times between 8:00pm–10:00pm - Finish times between 6:00am–8:00am About You - Empathetic, calm, patient, flexible, resilient, and genuinely motivated to support people in your community. - Strong communication and active listening skills. - Confidence using technology and managing multiple systems simultaneously. - Excellent time management and administration skills. - Resilience and the ability to support high volumes of calls and webchats discussing complex mental health concerns. - Experience working in office-based, corporate, customer service, or contact centre environments. - A collaborative approach and commitment to ongoing learning and professional development. Highly Regarded Qualifications - Diploma of Counselling - Diploma of Mental Health - Diploma of Psychology - Diploma of Youth Work or Youth Justice - Endorsed Enrolled Nurse qualification - Paramedical Science We also encourage applications from candidates with contact centre experience or those currently completing their first or second year of a bachelor’s degree in counselling, psychology, social work, social science, or welfare studies. Formal qualifications are not essential; however, applicants must demonstrate relevant experience, emotional resilience, and a genuine passion for helping others. Training & Support You will be supported through a comprehensive induction and training program designed to build your confidence and capability during your first 12 months as a Coach. The program focuses on developing practical mental health support skills while ensuring ongoing professional support and wellbeing. Work From Home Requirements - A private, quiet workspace suitable for confidential conversations. - A reliable and stable internet connection. - Strong computer and IT skills, including the ability to navigate multiple systems while supporting callers in real time. Benefits - Clinical supervision & leadership support - Maxxia cashback, Flare discounts - Health Insurance & General insurance discounts (home, car, pet, travel) - Salaries underpinned by the Health Professionals Award - Annual salary & performance review framework Contact Contact Pallvi on PaChauhan@australianunity.com.au for any role related queries. * Applications with a bachelor’s degree or higher in Counselling, psychology, social work, social science, welfare studies or a related field will not be considered for the Coach role. Candidates with these qualifications are typically better aligned with our Counsellor positions, provided they also meet the required skills & experience for those roles. * Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date. Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.