• Contact consumers to negotiate repayment or establish repayment schedules to resolve delinquent accounts • Provide tools, knowledge, and training for success in the role

• Initiate collection follow-up of all unpaid or denied claims with the appropriate payors. • Research, appeal, and resolve claim rejections/denials. • Review payments to ensure the accuracy of insurance payments and patient balances. • Facilitate drug manufacturer co-pay assistance program for patient financial assistance. • Respond to written Payor communications as indicated with appropriate action in a timely manner. • Communicate payment trends or insurance denials that impact revenue. • Thorough documentation of all patient account communication using the provided practice management system. • Correspond with patients regarding their insurance and payment responsibilities. • Adhere to HIPPA; Maintain patient records and confidentiality via the Electronic Medical Record System.

• Conduct high-volume outbound calls • Perform skip tracing to locate consumers • Negotiate settlements and payment arrangements • Manage your collection pipeline with timely follow-ups • Maintain full compliance with the FDCPA, FCRA, and applicable state regulations • Deliver professional, solution-focused customer interactions that maximize account recovery

• Manage a portfolio of distressed commercial transportation and small business loans, ensuring proactive recovery strategies and timely resolution of delinquencies. • Supervise assigned accounts to identify unresolved debts, prioritize high-risk exposures, and document all actions in the system of record. • Research and analyze borrower histories, collateral values, payment trends, and prior collection efforts to develop targeted recovery plans. • Conduct detailed analysis of financial statements, collateral documentation, and repayment capacity for restructuring, forbearance, or settlement options. • Manage voluntary surrender process for commercial transportation assets, including coordinating with borrowers, securing equipment, and processing documentation in accordance with company and regulatory requirements. • Communicate with Punjabi-speaking customers to facilitate collections, explain repayment options, and provide culturally responsive service throughout the recovery process. • Prepare, analyze, and distribute monthly collection and recovery performance reports for management review. • Maintain call quality and productivity metrics consistent with departmental standards.