We envision a world in which more small business owners have the opportunity to make their dreams come true.
Senior Collection Specialist
Location
California
Posted
16 days ago
Salary
$26 - $33 / hour
Seniority
Senior
Job Description
Senior Collection Specialist
Accion Opportunity Fund
• Manage a portfolio of distressed commercial transportation and small business loans, ensuring proactive recovery strategies and timely resolution of delinquencies. • Supervise assigned accounts to identify unresolved debts, prioritize high-risk exposures, and document all actions in the system of record. • Research and analyze borrower histories, collateral values, payment trends, and prior collection efforts to develop targeted recovery plans. • Conduct detailed analysis of financial statements, collateral documentation, and repayment capacity for restructuring, forbearance, or settlement options. • Manage voluntary surrender process for commercial transportation assets, including coordinating with borrowers, securing equipment, and processing documentation in accordance with company and regulatory requirements. • Communicate with Punjabi-speaking customers to facilitate collections, explain repayment options, and provide culturally responsive service throughout the recovery process. • Prepare, analyze, and distribute monthly collection and recovery performance reports for management review. • Maintain call quality and productivity metrics consistent with departmental standards.
Job Requirements
- Bilingual – Punjabi proficiency required
- 5-7 years in commercial transportation, finance or leasing
- Strong proficiency with skip tracing tools, data based and investigative research methods
- Strong negotiation and settlement resolution skills
- Excellent analytical and problem-solving abilities
- Proven track record of meeting or exceeding recovery targets in commercial financial industry
- Ability to work independently with minimal supervision
- Strong communication skills, both written and verbal
- Proficiency with Microsoft Office
Benefits
- Competitive salary commensurate with experience.
- An environment that values work-life balance and monthly remote work reimbursements.
- 100% company-funded Medical, Dental, Vision, Life & Disability coverage for employees (Based upon your plan selection).
- 90% company-funded dependent coverage (Based upon your plan selection) as well as Flexible Spending Accounts.
- Voluntary benefits with payroll deduction for Supplemental Life & AD&D insurance and legal plans.
- Tax deferred & Roth 403(b) Retirement Plan with employer match.
- 15 paid vacation days, 12 paid holidays, 1 floating paid holiday, 10 Sick days, and paid parental leave.
