• Conduct high-volume outbound calls • Perform skip tracing to locate consumers • Negotiate settlements and payment arrangements • Manage your collection pipeline with timely follow-ups • Maintain full compliance with the FDCPA, FCRA, and applicable state regulations • Deliver professional, solution-focused customer interactions that maximize account recovery

• Manage a portfolio of distressed commercial transportation and small business loans, ensuring proactive recovery strategies and timely resolution of delinquencies. • Supervise assigned accounts to identify unresolved debts, prioritize high-risk exposures, and document all actions in the system of record. • Research and analyze borrower histories, collateral values, payment trends, and prior collection efforts to develop targeted recovery plans. • Conduct detailed analysis of financial statements, collateral documentation, and repayment capacity for restructuring, forbearance, or settlement options. • Manage voluntary surrender process for commercial transportation assets, including coordinating with borrowers, securing equipment, and processing documentation in accordance with company and regulatory requirements. • Communicate with Punjabi-speaking customers to facilitate collections, explain repayment options, and provide culturally responsive service throughout the recovery process. • Prepare, analyze, and distribute monthly collection and recovery performance reports for management review. • Maintain call quality and productivity metrics consistent with departmental standards.