Associate Business Process Analyst, CS Transformation
Location
Florida
Posted
16 hours ago
Salary
0
Seniority
Mid Level
Job Description
Associate Business Process Analyst, CS Transformation
ModMed
• Leads discovery, observation, and alignment sessions with cross-functional CS stakeholders to diagnose and systematically map out complex, unstructured current-state workflows into standardized visual diagrams (e.g., Lucidchart/Visio), clarifying dependencies and identifying friction points. • Designs, models, and architectures optimized future-state ('to-be') business models and automated workflows. Conducts process innovation workshops to eliminate redundant manual steps, lower transaction toil, and guarantee organizational scalability. • Manages process development milestones within the broader Transformation portfolio. Identifies cross-project dependencies, tracks timeline operational risks, and proactively manages process adjustments to keep major strategic transformations on track. • Translates high-level business goals into precise functional requirement criteria, rules, and process scoping parameters. • Partners closely with business owners to manage formal requirement prioritization and secure structured project scope validation. • Partners with operational teams to formulate operational transition maps, updates standardized documentation/SOP repositories, designs training guidelines, and coordinates operational support to ensure successful business adoption. • Defines and reports on baseline operational metrics and target KPIs for process performance. Quantifies transformation impact (e.g., cycle time reduction, capacity unlocked) to justify priorities and prove continuous improvement value. • Interfaces seamlessly with the separate, newly carved-out Technology domain, providing them clean, validated business processes to guide development, while establishing unified relationships across CS sub-units.
Job Requirements
- Bachelor's Degree: Business Administration, Operations Management, Business Analytics, Information Systems, or a related field
- 1-3 years of professional experience working explicitly in business process mapping, continuous operational improvement, business process modeling, or enterprise business transformation frameworks
- High proficiency in advanced process diagramming tools (e.g., Lucidchart, Visio)
- Demonstrated expertise documenting complex cross-functional business requirements
- Experience analyzing data metrics to establish process baseline values (Excel, Tableau, Domo)
- Outstanding organizational communication and workshop moderation abilities.
Benefits
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs
- Company paid Life and Disability benefits
- Flexible Spending Account, and Employee Assistance Programs
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
- Hybrid office-based roles and remote availability for some roles
- Weekly catered breakfast and lunch
- treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
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