• Provide consistent, high-quality support to those reaching out through the National Sexual Assault Hotline • Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills • Complete regular training on serving NSAH users • Answer inbound crisis-intervention telephone calls and online chats • Provide timely, accurate support to NSAH users • Collaborate with fellow NSAH hotline staff and assist with quality assurance efforts • Facilitate and manage online group chat services/sessions • Attend required monthly NSAH all-staff meetings • Assist with NSAH-specific data collection by completing session assessments during each shift

• Deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline. • Answer inbound crisis-intervention telephone calls and online chats. • Provide timely, accurate support to NSAH users. • Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols. • Supervise inbound crisis-intervention calls and chats. • Assist with semi-annual call-throughs to audit resource databases.

• deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline and partner hotlines • utilize crisis intervention best practices • answer inbound crisis-intervention telephone calls and online chats • provide timely, accurate support, including referrals to relevant resources • collaborate with fellow hotline staff to ensure high-quality service delivery • facilitate and manage online group chat services/sessions • collect and enter client-specific data for all contacts • attend and actively participate in ongoing training sessions

Role Description At Blood Cancer United, employees take our mission seriously. This role is responsible for providing internal support of essential operational activities that drive success for fundraisers, donors, and internal business partners to ensure region staff can effectively and efficiently raise funds to support Blood Cancer United's mission. - Support region teams with administrative workload drivers including unsubscribes, event set up, letter editing, registration processes, data collection processing, incentive fulfillment, Drupal updates, SVOY applications through bloodcancerunited.org domain. - Support region teams with offline fund management, including processing region revenue timely and accurately from territory and national lockboxes, wires, and donor advised funds according to defined processes and procedures. - Research unclaimed donations to determine correct allocation. - Review wire and DAF reports for unclaimed wires, working with region staff to determine correct allocation. - Process journal entries and fund transfers timely and accurately following Blood Cancer United policies and procedures. - Submit cash receipts templates to National Office to allocate revenue appropriately. - Maintain a clear understanding of processes, technological changes, and quality expectations. - Collaborate with peers to ensure lockbox coverage during staff absences and vacancies. - Manage tickets and inbound customer needs through ticketing software within agreed upon SLA. - Protect organization's value by keeping information confidential. Qualifications - Bachelor’s Degree preferred. - 2+ years of experience in a directly relatable role. - Prior Blood Cancer United experience preferred. - Knowledge of Blood Cancer United mission, products, and services preferred. Requirements - Capable of managing multiple priorities effectively. - Excellent verbal and written communications skills. - Strong attention to detail and highly organized. - Enthusiastic, self-motivated, and committed to excellence. - Managing change in a matrixed organizational structure. Benefits - Comprehensive benefits package including medical, dental, and vision insurance. - Life insurance and flexible spending accounts. - 403b retirement plan along with generous paid time off. - Federal paid holidays throughout the year. - Wellness program and employee assistance program.