• Support workforce planning, staffing alignment, forecasting, and resource management activities across accounts, functional teams, and project delivery organizations. • Analyze workforce demand, staffing projections, utilization, billability, and resource allocation to provide actionable insights and recommendations. • Identify staffing gaps, fulfillment risks, and resource constraints; partner with leaders to implement solutions. • Collaborate with cross-functional teams, account stakeholders, and supplier partners to align workforce supply with business demand and staffing priorities.

• Leads discovery, observation, and alignment sessions with cross-functional CS stakeholders to diagnose and systematically map out complex, unstructured current-state workflows into standardized visual diagrams (e.g., Lucidchart/Visio), clarifying dependencies and identifying friction points. • Designs, models, and architectures optimized future-state ('to-be') business models and automated workflows. Conducts process innovation workshops to eliminate redundant manual steps, lower transaction toil, and guarantee organizational scalability. • Manages process development milestones within the broader Transformation portfolio. Identifies cross-project dependencies, tracks timeline operational risks, and proactively manages process adjustments to keep major strategic transformations on track. • Translates high-level business goals into precise functional requirement criteria, rules, and process scoping parameters. • Partners closely with business owners to manage formal requirement prioritization and secure structured project scope validation. • Partners with operational teams to formulate operational transition maps, updates standardized documentation/SOP repositories, designs training guidelines, and coordinates operational support to ensure successful business adoption. • Defines and reports on baseline operational metrics and target KPIs for process performance. Quantifies transformation impact (e.g., cycle time reduction, capacity unlocked) to justify priorities and prove continuous improvement value. • Interfaces seamlessly with the separate, newly carved-out Technology domain, providing them clean, validated business processes to guide development, while establishing unified relationships across CS sub-units.

Role Description I have an opportunity for a ServiceNow Business Analyst / Product Owner - REMOTE and I am looking for a candidate who can join immediately. If you are interested, please reply with your updated resume or refer someone. Position: ServiceNow Business Analyst / Product Owner Location: Remote Duration: 6 to 12 Months Contract Prefer USC & GC ONLY. Consultants from Insurance, Financial and Banking side only. This is a very exciting opportunity to join the ServiceNow Support Team as a Business Analyst. ServiceNow is an industry-leading cloud-based platform that provides a suite of applications used across Lincoln to automate IT and business processes. This role will collaborate with Process Owners and Requestors across IT and the Business enabling the Agile Support team to define and deliver on the strategic roadmap. The Business Analyst will manage features, document user stories, and collaborate with the Platform Owner to prioritize the backlog and evaluate current processes to create solutions to meet needs, goals, and objectives of the business. What you'll be doing: - Collaborate with key stakeholders and management to gather and support prioritization of complex business requirements, providing recommendations, managing expectations, and communicating progress effectively. - Continuously prioritize the product backlog to ensure the development team is focused on the highest value work. - Prioritize features, enhancements, and bug fixes based on business needs, customer feedback, and technical considerations. - Collaborate with cross-functional teams to manage dependencies. - Partner with Platform Owner and other stakeholders to understand Process Owner needs, emerging trends to refine the roadmap. - Stay updated on the latest ServiceNow features, capabilities, and best practices to continuously improve the platform. Qualifications - Minimum 4 Years of experience within Information Technology. - 3 - 5+ Years of experience in ServiceNow Administration, Business Analysis, Project Management, or other Agile-related role within a development team that directly aligns with the specific responsibilities for this position. - Proven track record as a strong collaborator and communicator. - 4 Year/Bachelor's degree in Computer Science, Information Technology, or equivalent work experience (4 years of experience in lieu of Bachelor's). Requirements - Experience in IT Service Management (ITSM), IT Operations Management (ITOM) or related domains or ServiceNow modules. - ServiceNow Certifications (e.g., Certified System Administrator, Certified Application Developer). - Strong analytical skills, attention to detail while balancing multiple priorities in a fast-paced environment. - Demonstrated experience thinking outside of the box to provide creative and effective solutions. - Proven ability to be adaptable, agile and flexible to provide creative solutions. Company Description Regards, Alex K NAVTECH INC Phone: (224) 348-1340 Email: Alex@navtechusa.com Address: 1600 Golf Road, Suite 1200, Rolling Meadows, IL 60008 Website: www.Navtechusa.com E-Verified Company.

Role Description The CRM Business Analyst bridges commercial business needs and technology solutions, supporting the implementation, optimization, and ongoing management of CRM platforms (e.g., Salesforce Health Cloud, Veeva CRM). This role works closely with Sales, Marketing, Medical, and IT to drive effective customer engagement, data integrity, and process efficiency. Key Responsibilities - Gather, analyze, and document business requirements for CRM enhancements and initiatives - Translate business needs into functional specifications, user stories, and process flows - Configure and support CRM platforms (e.g., Veeva CRM, Salesforce Sales/Service/Marketing Cloud) - Partner with stakeholders (Sales Ops, Marketing, MLR, IT) to improve customer engagement workflows - Support field teams (sales reps/MSLs) with CRM tools, reporting, and usability enhancements - Manage backlog, prioritize enhancements, and coordinate with development teams - Conduct UAT (User Acceptance Testing) and ensure solutions meet business requirements - Develop and maintain reports/dashboards (e.g., call activity, HCP engagement, campaign performance) - Ensure data quality, compliance, and adherence to pharma regulations (e.g., Sunshine Act alignment) - Support integration efforts with MDM (Reltio), data warehouses (Snowflake/Databricks), and marketing automation tools - Drive continuous improvement initiatives to optimize CRM adoption and user experience Qualifications - Bachelor's degree (Business, Life Sciences, IT, or related field) - Experience in CRM Business Analysis or Sales/Marketing Operations - Life Sciences commercial environment (pharma/biotech/medtech) - Hands-on experience with Salesforce and/or Veeva CRM - Strong knowledge of commercial processes (sales force execution, territory management, HCP engagement) - Experience with requirements gathering, UAT, and stakeholder management - Excellent communication and analytical skills Preferred Skills - Experience with Salesforce configurations (reports, workflows, objects, dashboards) - Familiarity with Veeva ecosystem (Vault, Align, Nitro, PromoMats a plus) - Understanding of data governance and MDM solutions (e.g., Reltio) - Exposure to Power BI/Tableau for analytics and reporting - Agile/Scrum experience (user stories, sprint cycles, backlog grooming) - Knowledge of omnichannel engagement and digital marketing integration Key Deliverables - Business requirements documents (BRDs) / user stories - CRM enhancements and release support - Dashboards and reports for commercial insights - UAT test scripts and validation results - Process documentation and training materials