• Write, edit, and maintain Knowledge Base articles for internal agents and Fi's member-facing platforms • Build agent enablement guides, help center articles, templated replies, and in-product support content • Spot and fix content gaps, duplication, and inconsistencies to drive first-contact resolution • Keep internal process documentation current and standardized across platforms • Set the bar for content clarity and accessibility across the CX org • Partner with CX leaders and trainers to keep procedures, training, and KB content aligned • Collect and act on agent feedback to make the KB sharper and easier to use • Lead small continuous improvement projects tied to documentation and CX goals • Represent content in cross-functional workstreams like product launches and policy changes • Own communication of KB updates across the CX team • Manage content intake and publishing through Zendesk/Jira, with 24-hour turnaround on high-impact updates • Optimize content structure and taxonomy using analytics and UX insight • Build feedback loops to keep content improving over time • Hit monthly content KPIs and own your numbers

Role Description Marriage Reset (MM Coaching Limited) helps men save their marriages through results-oriented online coaching, often succeeding where traditional counselling falls short. In under three years, we've achieved 10x growth and continue expanding rapidly, delivering exceptional outcomes for our clients every day. We're growth-oriented, entrepreneurial, and ambitious. Our culture is built on supporting each team member to exceed their goals and make meaningful contributions to the company's success. This role is the day-to-day operational backbone of our organic content. You will: - Run the content pipeline, manage the organic editing team, and keep YouTube and short-form publishing on cadence. - Own the operational layer that keeps everything reliable, from SEO and compliance to planning and project delivery. - Execute the creative direction set by our Social Media Growth Strategist. Qualifications - 3+ years running content operations, content production, or a YouTube/organic channel in an async, remote-first environment. - Proven experience managing or coordinating a video editing team: hiring, scheduling, deadlines, and quality throughput. - Hands-on YouTube channel management, plus short-form distribution across Shorts, Reels, and TikTok. - Comfortable building SOPs, content calendars, and repeatable production workflows. - Analytics literate: comfortable reading channel and content performance data and acting on it. - Working knowledge of SEO fundamentals and website/blog management (preferred). - Background in info-products, high-ticket coaching, or online education (preferred). Requirements - Run the day-to-day operation of the organic content engine across YouTube (long-form) and short-form (Shorts, Reels, TikTok). - Manage the organic editing team day-to-day: hiring, onboarding, scheduling, deadlines, workflow, and throughput. - Own execution of the organic content calendar and the publishing cadence across all channels. - YouTube channel management: uploads, titles, descriptions, tags, thumbnails, playlists, cards and end screens, and community. - Oversee testimonial video production, from pipeline to publish. - Run split testing across YouTube (thumbnails, titles, hooks) and hand clean results back to the Social Media Growth Strategist and the Paid team. - Track organic performance, report weekly, and feed winning hooks, themes, and formats back to the Strategist and the Paid team. - Coordinate SEO tasks and website hygiene, including blog operations and website consolidation. - Coordinate FTC compliance checks across organic content and funnels, and flag legal risk to leadership. - Reputation monitoring and response coordination. - Drive the quarterly planning cadence and monthly sweeps across the organic org. - Coordinate course and content project delivery: timelines, dependencies, and launch readiness. - Create SOPs and repeatable workflows so the organic engine runs on reliable systems rather than one-off effort. Benefits - Hours: Full-time (40 hours per week). - Compensation: 2,500 to 3,500 USD/month. - Work from Anywhere: Fully remote position, work from wherever you're most productive. - Flexible Hours: Structure your workday to fit your life while still meeting team needs, overlapping 3 to 4 hours daily with US Eastern Time. - Ongoing Growth: Access to ongoing training, resources, and development opportunities. - Ownership & Impact: You won't just fill a role, you'll help run the engine of a company that changes lives every day. - Leadership Collaboration: Work closely with the organic leadership and department leads, with direct influence on how the content engine grows.

• Join the money movement team within our Cash product. • Simplify complexity and craft clear, delightful experiences for clients. • Improve money movement experiences for customers. • Connect Cash with the broader Wealthfront ecosystem to create a seamless financial home. • Collaborate with engineering, product management, research, data science, legal, and compliance teams.

• Review and refine Dutch translations (including voice-over content) • Ensure a natural, child-friendly tone and terminology • Test games for usability, comprehension, and playability • Identify and document issues and improvement opportunities • Collaborate with our internal teams on localization topics