Applause

• Manage inbound support tickets via email, chat, and other channels • Resolve issues quickly and thoroughly with a friendly, professional tone • Maintain a 98%+ CSAT rating • Initial response to new client messages within 3 minutes (first response time) • Resolve most tickets in under 4 hours (time to resolution) • Become a product expert and use that knowledge to troubleshoot effectively • Guide clients through KYC & KYB processes (Know Your Customer / Know Your Business) • Document solutions and contribute to internal knowledge base

Role Description The purpose of this role is to provide fast, friendly, and effective support to our B2B customers. As a Customer Support Specialist at Applause, you’ll be on the front lines of customer interactions—resolving technical issues, answering product questions, and ensuring our clients are set up for success. You’ll do this by being fast, thorough, and helpful. You’ll become a product expert, deliver an exceptional support experience, and help us continue leading the home services software space. The Customer Support Specialist will own day-to-day support interactions with our business customers. You will resolve issues efficiently, communicate clearly, and ensure each client gets the help they need quickly. You’ll work in a remote, fast-paced environment, where quality, speed, and professionalism are key. Responsibilities - Manage inbound support tickets via email, chat, and other channels - Resolve issues quickly and thoroughly with a friendly, professional tone - Maintain a 98%+ CSAT rating - Initial response to new client messages within 3 minutes (first response time) - Resolve most tickets in under 4 hours (time to resolution) - Become a product expert and use that knowledge to troubleshoot effectively - Guide clients through KYC & KYB processes (Know Your Customer / Know Your Business) - Document solutions and contribute to internal knowledge base Qualifications - 3+ years of customer support experience at a B2B SaaS company - Excellent written English and communication skills - History of meeting or exceeding support KPIs - Extremely organized, with strong attention to detail - Ability to multitask and manage dozens of concurrent tickets - Reliable internet connection (50+ Mbps, no latency issues) - Highly effective working remotely - Familiarity with tools like Zendesk, Intercom, Slack, and HubSpot is a plus Benefits - Amazing colleagues - Energetic culture that is positive and celebrates together - Inspiring mission & software product - Ability to grow your career in a fast-growing tech startup Company Description Applause is a leading provider of home services software. Our platform helps local service businesses grow faster by turning their teams into performance-driven machines. We serve thousands of technicians, business owners, and franchise leaders across North America—helping them improve customer experience, reputation, and revenue.

• Own the content calendar from beginning to end, including quarterly editorial planning • Plan, organize, execute, and publish content at a rapid pace to support all company initiatives • Work with our creative team to execute best-in-class digital assets (videos, case studies, ebooks, etc.) for use in demand generation campaigns, sales enablement, and event strategies • Conduct primary and secondary research and synthesize data into compelling content deliverables • Define and execute Applause’s thought leadership strategy • Be the driving force behind audience personas, research, and topic selection • When needed, cultivate an on-demand team of freelancers & agencies, manage all relationships and deadlines

Role Description This role’s purpose is to generate high-quality content that converts Applause’s audience, resulting in at least $2m in new sales pipeline and $900,000 in ARR contribution from content channels. The Sr. Content Marketing Manager will own all content initiatives, including: - Ads - Short- and long-form copy (blogs, ebooks, infographics, etc.) - Thought leadership presentations - SEO and AEO strategy This person will work closely with the Director of Marketing to define and execute our content marketing strategy. Responsibilities: - Own the content calendar from beginning to end, including quarterly editorial planning - Plan, organize, execute, and publish content at a rapid pace to support all company initiatives - Work with our creative team to execute best-in-class digital assets (videos, case studies, ebooks, etc.) for use in demand generation campaigns, sales enablement, and event strategies - Conduct primary and secondary research and synthesize data into compelling content deliverables - Define and execute Applause’s thought leadership strategy - Be the driving force behind audience personas, research, and topic selection - When needed, cultivate an on-demand team of freelancers & agencies, manage all relationships and deadlines Qualifications - 5+ years of experience in content marketing for a US-based B2B SaaS or Home Services company - Incredible content writing & editing chops, with a multi-disciplinary skillset in writing, video, and design - Ability to adapt and find creative solutions to unforeseen challenges - Strong work ethic and discipline - Effective in a remote setup with a stable 50+ Mbps internet connection Benefits - 100% remote w/ no office mandate - Earned PTO - 20 official company holidays - Health care - Life insurance - Amazing colleagues - Energetic culture that is positive and celebrates together - Inspiring mission & software product - Ability to grow your career in a fast-growing tech startup Company Description Applause is a SaaS start-up founded by experienced entrepreneurs and backed by the best VCs in Silicon Slopes. We’re focused on helping companies supercharge their team’s performance so they can win more lifelong customers.

Role Description The Outbound Sales Development Representative will create demos for our Account Executives (AE’s) by making outbound phone calls and sending outbound emails to our lead lists. - Outbound Engagement: Focus 80%+ of your time on outbound calls and emails to engage SMB prospects. - Product Representation: Represent Applause with integrity, passion, professionalism, and a deep understanding of the product’s features and benefits. - Prospect Education: Help cold prospects understand the value of Applause software, building awareness and interest. - Demo Scheduling: Set qualified demos for interested SMB prospects to meet with AEs, facilitating pipeline growth. - Trade Show Engagement: Call trade show attendees, encourage booth visits, and follow up to nurture leads. Qualifications - Sales Experience: 1–2+ years of experience in outbound B2B SaaS sales, with a proven track record of meeting or exceeding SDR quotas. - Communication Skills: Strong verbal and written communication skills, with the ability to engage SMB decision-makers effectively. - Technical Proficiency: Familiarity with using sales CRMs (e.g., HubSpot or Salesforce) to manage prospecting and pipeline activities. - High-Volume Activity: Comfortable making 200+ outbound calls per day in a fast-paced environment. - Time Management: Strong organizational skills and the ability to balance high activity levels with effective follow-ups. - Remote Effectiveness: Proven ability to work in a remote environment with excellent time management, a reliable internet connection, and zero noticeable latency. - Work Flexibility: Ability to work an 8-hour shift within the hours of 7 AM – 7 PM EST to support client needs and outreach strategies. Benefits - Competitive compensation with hourly base and uncapped commissions - 100% remote w/ no office mandate - 20 paid company holidays - 12 PTO days annually - Amazing colleagues - Energetic culture that is positive and celebrates together - Inspiring mission & software product - Ability to grow your career at a fast-growing tech startup

• Account Management: Own and manage a portfolio of accounts, including identifying growth opportunities, expanding existing customer ARR, and ensuring client success. • Business Development: Conduct outbound calls and emails to generate new business, and proactively identify opportunities to close net new customers. Manage the full sales cycle from initial contact to close. • Sales skills: Conduct comprehensive discovery calls to understand prospect needs and pain points. Deliver compelling product demonstrations and presentations. • Sales Strategy: Collaborate with Sales Development Representatives (SDRs) and Marketing to follow up on leads for pest control, lawn care, and HVAC companies. • Trade Show Engagement: Attend relevant trade shows and industry events to network, generate leads, and build lasting relationships with potential customers. This will require travel around 2-4 times per quarter. • Consultative Selling: Provide consultative sales expertise to identify client needs and deliver tailored solutions that drive measurable value, from streamlining technician efficiency to improving customer retention. • Pipeline Management: Maintain a robust pipeline of qualified prospects and forecast accurately using Applause's CRM tools. • Cross-functional Collaboration: Work closely with Customer Success, Product, and Marketing teams to ensure a seamless customer journey and maximize client satisfaction.

Role Description The Mid-Market AE will sell our software to small and medium-sized businesses. They will source new customers through outbound efforts and through attending industry trade shows, and they will work on upselling existing clients. - Account Management: Own and manage a portfolio of accounts, including identifying growth opportunities, expanding existing customer ARR, and ensuring client success. - Business Development: Conduct outbound calls and emails to generate new business, and proactively identify opportunities to close net new customers. Manage the full sales cycle from initial contact to close. - Sales skills: Conduct comprehensive discovery calls to understand prospect needs and pain points. Deliver compelling product demonstrations and presentations. - Sales Strategy: Collaborate with Sales Development Representatives (SDRs) and Marketing to follow up on leads for pest control, lawn care, and HVAC companies. - Trade Show Engagement: Attend relevant trade shows and industry events to network, generate leads, and build lasting relationships with potential customers. This will require travel around 2-4 times per quarter. - Consultative Selling: Provide consultative sales expertise to identify client needs and deliver tailored solutions that drive measurable value, from streamlining technician efficiency to improving customer retention. - Pipeline Management: Maintain a robust pipeline of qualified prospects and forecast accurately using Applause's CRM tools. - Cross-functional Collaboration: Work closely with Customer Success, Product, and Marketing teams to ensure a seamless customer journey and maximize client satisfaction. Qualifications - 2+ years of B2B software sales experience. A bonus if a candidate has experience in the field services space (pest control, lawn care, HVAC, or other home services industries). - Demonstrated ability to manage sales cycles, negotiate contracts, and close deals. - Proven track record of consistently meeting or exceeding sales quotas. - Exceptional verbal and written communication skills with the ability to articulate value propositions and build trust with senior decision-makers. - Ability to thrive in a fast-paced, high-growth startup environment, with a willingness to take ownership and adapt to evolving strategies. - Bachelor’s degree in Business, Marketing, or related field (preferred but not required). - Experience with the following sales tools: Hubspot, Apollo, LinkedIn, Etc (preferred but not required). Preferred Qualifications - Experience selling to SMB technical service providers. - Startup or high-growth company experience. - History of exceeding quota in a prospecting-focused role. Benefits - 100% remote w/ no office mandate. - Unlimited PTO. - 20 official company holidays. - Health care. - Life insurance. - Stock options. - Amazing colleagues. - Energetic culture that is positive and celebrates together. - Inspiring mission & software product. - Ability to grow your career by being early in a fast-growing tech startup.

• The Outbound Sales Development Representative will create demos for our Account Executives (AE’s) by making outbound phone calls and sending outbound emails to our lead lists. • Focus 80%+ of your time on outbound calls and emails to engage SMB prospects. • Represent Applause with integrity, passion, professionalism, and a deep understanding of the product’s features and benefits. • Help cold prospects understand the value of Applause software, building awareness and interest. • Set qualified demos for interested SMB prospects to meet with AEs, facilitating pipeline growth. • Call trade show attendees, encourage booth visits, and follow up to nurture leads.

Role Description The purpose of this role is to drive Applause's inbound pipeline and live brand presence by owning paid media programs across Google, Meta, and LinkedIn. This role is responsible for contributing to new sales pipeline growth through efficient ad spend, steady MQL flow, and high-impact event execution that converts audience into action. This role will also support our event motion and work directly with our Events Marketing Manager to coordinate and execute our ~50+ event calendar. We're looking for a motivated, detail-obsessed Demand Generation & Events Marketing Coordinator to join Applause's marketing team. You'll own our paid digital ad programs and play a critical supporting role in our events strategy, ensuring leads are flowing, spend is efficient, and every event we attend or host is flawlessly executed. You'll partner closely with Sales to ensure inbound lead quality meets our standards and collaborate with the broader marketing team to keep the pipeline healthy and growing. Responsibilities: - Paid Media & Demand Generation - Own day-to-day management of paid programs across Google Ads, Meta (Facebook/Instagram), and LinkedIn Campaign Manager — including campaign setup, audience targeting, budget pacing, and creative rotation. - Monitor and optimize campaigns weekly to improve CAC, CPL, and ROAS; surface performance trends and recommendations to the Director of Marketing. - Report on funnel metrics weekly and monthly: impressions, clicks, CPL, MQL volume, and lead-to-SQL conversion. - Stay current on paid media best practices, platform updates, and competitive benchmarks to keep Applause's programs sharp. - Events Coordination & Execution - Lead end-to-end planning and execution of smaller events (small tradeshows, etc.) with full ownership of logistics, timelines, and deliverables; support the Events Marketing Manager on tier-1 and tier-2 events. - Coordinate pre-event promotional campaigns (emails, social posts, paid boosts) and maintain the events calendar, prep documents, and post-event recap templates in Asana and Google Drive. - Partner with Sales and Partnerships to define post-event lead follow-up workflows and ensure CRM attribution is accurate in HubSpot. - Track event ROI metrics, including leads captured, meetings booked, pipeline generated, and cost-per-lead by event. Qualifications - 2–3+ years of marketing experience at a B2B SaaS or tech company. - Hands-on experience managing paid media campaigns on at least two of the following: Google Ads, Meta Ads Manager, LinkedIn Campaign Manager. - Familiarity with HubSpot CRM; comfortable with Asana or similar project management platforms. - Exceptional organizational skills with the ability to manage multiple campaigns and event deadlines simultaneously, with strong attention to detail. - Ownership mindset — takes accountability for outcomes, not just tasks; thrives in a remote setup and works effectively cross-functionally with Sales, Partnerships, and creative teammates. - Effective in a remote setup with a stable 50+ Mbps internet connection. - Can work an 8-hour shift between the hours of 9:00 am - 6:00 pm MST. Benefits - 100% remote w/ no office mandate. - Earned PTO. - 20 official company holidays. - Amazing colleagues. - Energetic culture that is positive and celebrates together. - Inspiring mission & software product. - Ability to grow your career at a fast-growing tech startup.

• Own day-to-day management of paid programs across Google Ads, Meta (Facebook/Instagram), and LinkedIn Campaign Manager — including campaign setup, audience targeting, budget pacing, and creative rotation • Monitor and optimize campaigns weekly to improve CAC, CPL, and ROAS; surface performance trends and recommendations to the Director of Marketing • Report on funnel metrics weekly and monthly: impressions, clicks, CPL, MQL volume, and lead-to-SQL conversion • Stay current on paid media best practices, platform updates, and competitive benchmarks to keep Applause's programs sharp • Lead end-to-end planning and execution of smaller events (small tradeshows, etc.) with full ownership of logistics, timelines, and deliverables; support the Events Marketing Manager on tier-1 and tier-2 events. • Coordinate pre-event promotional campaigns (emails, social posts, paid boosts) and maintain the events calendar, prep documents, and post-event recap templates in Asana and Google Drive • Partner with Sales and Partnerships to define post-event lead follow-up workflows and ensure CRM attribution is accurate in HubSpot • Track event ROI metrics, including leads captured, meetings booked, pipeline generated, and cost-per-lead by event