Absorb Software logo
Absorb Software

LMS technology built to accelerate learning and drive results.

Director, Account Management

Location

Canada

Posted

5 days ago

Salary

0

Seniority

Lead

6 yrs expEnglish

Job Description

Director, Account Management

Absorb Software

• Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning • Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value • Own and drive client renewals, retention, and net retention targets • Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives • Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate • Lead regular Executive Business Reviews and strategic check-ins • Champion customer feedback, synthesizing insights to inform product development and innovation • Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance • Drive feature adoption, enablement, and ongoing education for clients • Represent Absorb at industry events and client engagements

Job Requirements

  • 6+ years of leadership in mid-market/enterprise SaaS account management
  • Proven experience managing complex accounts in North America
  • Exceptional communication, relationship-building, and consultative skills
  • Demonstrated success in driving renewals, upsell, and cross-sell opportunities
  • High intellectual curiosity, and thrive in a fast-paced, remote-first environment
  • Strong leadership and mentoring abilities
  • Passionate about customer success and continual learning

Benefits

  • Fully remote-first work with flexible work arrangements 🏡
  • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘
  • New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
  • Endless opportunity for career growth and internal mobility 🌱
  • Employee driven DE&I programs 🫶

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