• Overseeing the implementation of policies, procedures, and strategies related to problem-solving court data • Data collection, verification, validation, organization, maintenance, and statistical analysis • Presenting qualitative and quantitative data using various software applications • Conducting statistical analyses and developing and maintaining data reporting materials such as manuals, tools, and dictionaries • Providing statistical, analytical, and research support to the Steering Committee on Problem-Solving Courts • Compiling, auditing, and analyzing court data • Preparing detailed reports and offering technical assistance to courts • Responding to data and information requests • Collaborating with judges and court staff

• Development, design, deliver and evaluate safeguarding training including face to face training, webinars and Brainshark’s to embed safeguarding knowledge. • Plan, conduct and summarise robust safeguarding investigations which meet the Safeguarding Threshold. • Support managers in preparing for ASV meetings. • Attend relevant external safeguarding meetings such as ASV, strategy meetings, etc. • Liaise with external agencies such as the police and LADO. • Collaborative critical review of safeguarding incidents to strengthen organisational learning. • Complete Safeguarding audit visits and triangulation visit which provides settings with clear learning and measurable actions. • Application of Coaching skills to aid DSL’s decision making. • Completing the Safeguarding data log accurately and in full. • Analysis of Quality data, Regulatory data and Safeguarding data to lead decision making as to where resource is dedicated. • Responsible For: Cancellation of safeguarding training in exceptional circumstances and categorising incident thresholds to determine level of investigation required.

Role Description Our Partner Support Team works directly with real estate professionals and internal business partners to provide consultation on Zillow's platform and build a better client experience. You will work with a team focused on troubleshooting technical issues, handling billing inquiries, and educating partners on our products and services through a variety of channels, including inbound/outbound calls, chat, and email correspondence. We provide support to our Partners Monday-Friday (5 am-5 pm PST); Saturday & Sunday (630 am- 5 pm PST). Our mission in Partner Support is to anticipate our customer needs during conversations and contacts, providing Outstanding Support and becoming an integral part of our Partners’ business. The successful candidate will uphold and contribute to achieving our mission. - Provide world-class support to Zillow’s Partners and real estate agents. - Protect and strengthen relationships with partners to help them grow their businesses and achieve their goals. - Address issues while anticipating customer needs and maintaining a high level of integrity and customer service. - Act as subject matter experts on Zillow’s products, features, and functionality. - Strive to resolve inquiries on the first contact. - Flexible schedule required; weekend availability is necessary. - This role is categorized as a Remote position. Qualifications - 1-2 years working in a contact center and work-from-home environment is preferred. - At least 1-2 years of experience in a customer-facing role. - Demonstrated track record of meeting or exceeding performance targets/goals. - Experience managing large amounts of customer contacts (inbound and outbound calls, chat, and emails) in a timely manner. - Proven organizational and time management skills with the ability to multitask during customer contacts. Requirements - Access to a reputable internet provider (ISP); hotspot connectivity is not acceptable. - Internet speed to support a variety of tools/platforms. - An Ethernet connection. - A space where calls may be taken without excessive noise pollution. - Confident and compassionate with both verbal and written communication. - Adaptable to ongoing changes in process and structure. - Supportive of your team and strive to treat everyone with respect, compassion, and appreciation. - An advocate for our Partners and Zillow, able to go beyond issue resolution to protect and strengthen relationships. Benefits - Competitive base salary. - Eligible for equity awards based on factors such as experience, performance, and location. - Employees will not be paid below the salary threshold for exempt employees in their state of residence.

Role Description As one of our Follow Up Boss Product Support Experts, you will be the helping hand our users count on, combining your love of technology with your love of helping people. To your teammates, you will be the pulse of our users, a customer expert, and someone who ensures customer voices are heard across the business. You will build deep product proficiency, help customers wherever they need it, and keep our knowledge base current so that your insights scale across the team and to our customers. This role plays an important part in supporting customers who use Zillow-connected workflows, helping them understand, adopt, and troubleshoot Zillow integrations so they can work leads effectively across both systems. Most of all, you will relish every opportunity to encourage, delight, and exceed customer expectations. The daily responsibilities in this role include, but are not limited to: - Answer incoming phone calls from customers to offer support. - Answer support tickets to help customers and free trials using Zendesk. - Educate customers on newly released features, functionality, and best practices within Follow Up Boss. - Guide customers through Zillow integration setup and adoption. - Support Zillow integration onboarding by helping team leads and agents understand enablement order and profile linking requirements. - Explain how Zillow-connected data behaves across systems. - Troubleshoot Zillow integration issues. - Help customers prepare for Zillow integration changes. - Advocate for customers’ requests and needs across the entire company. - Monitor accounts to ensure customers are thrilled and proactively look for warning signs of churn. - Onboard and set up new accounts. - Help keep support documentation and shared knowledge current. This role is subject to potential weekend availability as part of the overall schedule. This role has been categorized as a Remote position. Qualifications - You thrive in fast-paced environments. - You enjoy solving problems and have superb written and verbal communication skills. - You consider yourself tech savvy and efficient with SaaS applications. - You are independent, self-motivated, and able to stay efficient and productive. - You are patient, empathetic, and eager to guide and train others. - You are a positive and great teammate. - You are comfortable helping customers understand connected systems. - You can translate technical integration behavior into clear, customer-friendly guidance. Requirements - Prior experience in a customer-facing role such as Support, Success, Account Management, or Sales. - Previous experience working with a CRM, real estate, and SaaS environments. - Strong technical troubleshooting and problem-solving skills. - The ability to support customers through cross-system workflows. - The ability to learn and explain evolving Zillow integration requirements. - Thoughtfulness and resourcefulness. - Experience working in a fast-paced environment. - Extraordinary grammar and spelling skills with high attention to detail. - Drive and determination to do phenomenal things for customers and teammates. - Remote experience is a bonus. Benefits - Competitive base salary. - Eligible for equity awards based on factors such as experience, performance, and location.