Petvisor is the parent company of several leading tech companies — serving the vet health and pet services industries.
Senior Manager, Implementations
Location
United States
Posted
4 days ago
Salary
$108K - $124K / year
Seniority
Senior
Job Description
Senior Manager, Implementations
Petvisor
• Track and manage activity across 500+ concurrent customer implementations, catching risks before they surface as problems • Set clear expectations with customers and internal teams, and proactively communicate status without being asked • Report portfolio health, risk, and progress upward to leadership in a clear, digestible format • Lead and coach a team of Implementation Managers, holding the team to the same standard of rigor and follow-through • Step in as the senior point of contact on at-risk or unhappy-customer situations, resolving issues directly • Build and refine playbooks and workflows that raise consistency and quality across a growing team • Partner across Sales, Product, Customer Success, and Support to align expectations and close feedback loops • Travel ~10% for kickoffs, customer events, and industry conferences
Job Requirements
- 5+ years in implementation, onboarding, professional services, or project management
- 2+ years managing people
- Demonstrated ability to manage a high volume of concurrent projects/accounts with strong attention to detail and follow-through
- Experience proactively communicating status and setting expectations with customers and internal stakeholders
- Experience leading customer-facing teams and delivering projects on time and on scope
- Experience building or improving processes that scale
- Bachelor's degree or equivalent practical experience
- Preferred Qualifications:**
- Experience in a B2B SaaS or technology environment
- Proficiency with CX Tech stack (e.g., Salesforce, Wrike, Zendesk, ChurnZero)
- Experience working with enterprise customers and complex, multi-stakeholder rollouts
- Love of animals, pets and experience in a veterinary practice
Benefits
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- Flexible Time Off & 12 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
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