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Petvisor

Petvisor is the parent company of several leading tech companies — serving the vet health and pet services industries.

Senior Manager, Implementations

ManagerManagerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$108K - $124K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Manager, Implementations

Petvisor

• Track and manage activity across 500+ concurrent customer implementations, catching risks before they surface as problems • Set clear expectations with customers and internal teams, and proactively communicate status without being asked • Report portfolio health, risk, and progress upward to leadership in a clear, digestible format • Lead and coach a team of Implementation Managers, holding the team to the same standard of rigor and follow-through • Step in as the senior point of contact on at-risk or unhappy-customer situations, resolving issues directly • Build and refine playbooks and workflows that raise consistency and quality across a growing team • Partner across Sales, Product, Customer Success, and Support to align expectations and close feedback loops • Travel ~10% for kickoffs, customer events, and industry conferences

Job Requirements

  • 5+ years in implementation, onboarding, professional services, or project management
  • 2+ years managing people
  • Demonstrated ability to manage a high volume of concurrent projects/accounts with strong attention to detail and follow-through
  • Experience proactively communicating status and setting expectations with customers and internal stakeholders
  • Experience leading customer-facing teams and delivering projects on time and on scope
  • Experience building or improving processes that scale
  • Bachelor's degree or equivalent practical experience
  • Preferred Qualifications:**
  • Experience in a B2B SaaS or technology environment
  • Proficiency with CX Tech stack (e.g., Salesforce, Wrike, Zendesk, ChurnZero)
  • Experience working with enterprise customers and complex, multi-stakeholder rollouts
  • Love of animals, pets and experience in a veterinary practice

Benefits

  • Medical coverage for employees and dependents (80-90% covered by employer)
  • Employer HSA contribution with HDHP
  • 401(k) match up to 3.5%
  • Dependent Care Flexible Spending Account (FSA)
  • Dental & Vision coverage available
  • Basic Life and AD&D Insurance
  • Short and Long Term Disability
  • Flexible Time Off & 12 Paid Annual Holidays
  • Paid Parental Leave
  • Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
  • $250 Annual Stipend for Learning and Development

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