• Acts as the primary point of contact on multiple global projects, ensuring contract, procedure and budget compliance through effective communication with project managers, internal teams, cross-functional groups and clients (as applicable) • Manages day-to-day department operations, both locally and globally, and exercises independent judgement to troubleshoot and resolve project issues and identity areas for improvement • Provides direct supervision to department managers and their teams as needed • Provides accurate forecasts for all projects, analyzing safety management costs, personnel hours, and project needs to ensure budget compliance • Manages and coordinates project start-up activities, project maintenance and project close-out • Oversees the department's Incoming Information Center and associated vendors, including but not limited to the management of procedural and contractual adherence as well as troubleshooting and issue resolution • Acts as a resource to other departmental managers for all safety administration tasks and collaborates to problem solve and develop system improvements; ensuring utilization of assigned administration team • Leads departmental initiatives and develops WPDs and SOPs, ensuring consistency and quality in execution and implementation • Coordinates business continuity activities as required in the event of system downtime, adverse weather or disaster • Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations • Approves courses of action on salary administration, hiring, corrective action, and terminations • Reviews and approves time records

• Manage all clinical operational and quality aspects of allocated studies, of low to moderate complexity, in compliance with ICH GCP. • Develop clinical tools (e.g. Monitoring Plan, Monitoring Guidelines) in conjunction with the Data Quality Plan. • Collaborate with the project manager to prepare, organize, and present at client meetings, including bid defense and hand-off meetings. • Ensure achievement of the final clinical deliverable within the contractual time period by preparing and monitoring clinical activity timelines and metrics. • Regularly communicate with the team and lead team meetings to ensure that timelines, resources, interactions, and quality are maintained. • Ensure timely archiving of documents and study materials for the department. • May communicate with study sites regarding issues such as protocol, patient participation, case report form completion and other study-related issues. • Coordinate all start-up activities and ensure that timely ethics committee and regulatory submissions are addressed.

• Serve as an effective communication “bridge” between sites, third party vendors and the sponsor • Building and maintaining strong relationships with key stakeholders at clinical trial sites • Monitoring site performance metrics and providing regular updates to study teams on site engagement activities and outcomes • Collaborating with internal teams to develop and implement site engagement strategies tailored to the specific needs of each study and site • Identifying opportunities to improve site engagement and optimize site performance through regular communication and feedback mechanisms • Providing support and guidance to site staff on study protocols, procedures, and regulatory requirements

• Support and contribute to the Commercial Systems roadmap, encompassing CRM (Salesforce) and other technology systems and tools • Partner with Commercial Strategy, Revenue Management, Sales Leadership, and other cross-functional teams to translate business needs into practical technology solutions • Assist in build vs. buy evaluations for new tool investments, summarizing trade-offs for leadership review • Ensure platforms are well-documented, integrated, and maintained for long-term sustainability • Manage ongoing development, configuration, and optimization of the Salesforce platform to support field sales effectiveness and optimization of Commercial effectiveness • Lead requirements gathering, solution design, user story development, and UAT for Salesforce workstreams • Own release management, platform documentation, and end-user training to ensure adoption and data integrity • Partner with the JLI IT team to ensure sound integrations between Salesforce and adjacent platforms including ERP, data warehouses, and third-party analytics tools • Support the design and delivery of custom-built internal tools where Commercial needs exceed off-the-shelf capabilities • Define technical requirements and coordinate with development teams or vendors to execute software builds • Help establish engineering standards, QA processes, and release cadences for internally developed tools • Ensure custom solutions integrate with the broader commercial systems ecosystem • Develop and maintain the AI roadmap for the Commercial function, identifying high-value use cases such as account prioritization, lead and opportunity scoring, rep coaching, territory planning, content generation, and field reporting. • Partner with IT, Data, and external vendors to evaluate AI solutions; lead pilots and define the criteria for scale. • Champion responsible adoption — building field confidence, managing change, measuring impact, and iterating based on user feedback. • Partner with Commercial teams and functional partners to identify systems needs and maintain alignment on priorities • Translate technical concepts into clear business language for management audiences; translate business requirements into technical specifications for development teams • Collaborate with PMO and Commercial Planning functions to align systems delivery with commercial initiatives • Lead and develop a small team of Salesforce administrators and systems analysts • Coordinate with external development vendors, system integrators, and technology partners • Track platform budgets, project milestones, and delivery progress across active workstreams • Perform related duties as assigned, within your scope of practice