• First point of contact for all questions related to energy contracts: advance payments, meter readings, data maintenance, invoices, contracts, etc. • Provide telephone and written information on all inquiries from private customers • Advise customers on tariffs and contracts

Role Description Seeking driven and experienced licensed mortgage brokers to join our expanding team and serve a wide network of VIP referral partners. - Provide expert mortgage advice and solutions to clients, achieving strong sales results. - Proactively develop new business and client relationships. - Maintain flexibility to meet clients at their convenience. Qualifications - Valid Quebec Mortgage Broker License/Certification (Mandatory). - Mortgage/Sales underwriting experience preferred. - Excellent bilingual communication skills (French/English). - Highly motivated, organized, and capable of meeting deadlines. Benefits - Competitive Commission Structure. - Direct access to a diverse range of lenders (A, B, and private). - Ongoing professional development and training. - Comprehensive IT support and CRM system. - Clear career progression opportunities. - Potential to work on mortgages from multiple provinces (with appropriate licensing). - Comprehensive health benefits package. - Positive and inclusive company culture that values authenticity. - Collaborative, team-oriented work environment. - Work-from-home flexibility. Company Description A reputable national mortgage brokerage headquartered in Markham, licensed across all Canadian provinces.

Role Description Procuramos Agente de Service Desk que queira aprender e transformar sua carreira. Modalidade de Trabalho: Atuação Remota das 13h48 às 22h00 (seg a sex). Nesta função você irá: - Prestar suporte técnico remoto aos usuários, garantindo atendimento ágil e eficiente. - Realizar atendimento por telefone, chat e registro de chamados utilizando a ferramenta ServiceNow. - Atender lojas e parceiros, prestando suporte técnico e solucionando incidentes de primeiro nível. - Registrar, acompanhar e atualizar os chamados, assegurando informações completas e precisas. - Identificar, diagnosticar e solucionar problemas relacionados aos serviços de TI, realizando o direcionamento quando necessário. - Manter os usuários informados sobre o andamento dos chamados até sua conclusão. - Cumprir os procedimentos internos e os níveis de serviço (SLA), buscando sempre a satisfação do cliente. - Contribuir para a melhoria contínua dos processos de atendimento. Qualifications - Ensino médio completo, ensino Técnico em Informática ou graduação cursando na área de Tecnologia da Informação (a partir do 6º semestre). - Experiência em suporte técnico ou Service Desk. - Experiência com atendimento e relacionamento com clientes. - Conhecimento em TeamViewer. - Conhecimento no sistema Linx. - Vivência com ferramentas de gestão de chamados, preferencialmente ServiceNow. - Boa comunicação, organização, proatividade e foco na resolução de problemas. Benefits - Flexibilidade de trabalho, promovendo o equilíbrio entre sua vida pessoal e profissional. - Desenvolvimento profissional e evolução constante das suas competências, sempre de acordo com os seus interesses. - Um ambiente colaborativo, diverso e inovador, que incentiva o trabalho em equipe. - SONDA Academy: uma plataforma de aprendizado que busca maximizar seu desenvolvimento profissional. - SONDA Wellness, um programa que busca apoiá-lo no equilíbrio da sua vida pessoal e profissional, promovendo uma série de iniciativas focadas na sua saúde física, mental e social. - E muito mais!

Role Description This role will play a pivotal role in managing the receivables operations for strategic accounts with intricate billing structures. The position is instrumental in ensuring timely collection of outstanding accounts receivable, maintaining a healthy aging portfolio, fostering strong customer/client relationships and optimizing cash flow. - Manage an accounts receivable portfolio and related processes for large, strategic customers with complex account structures and billing terms. - Collaborate with clients to procure promises to pay, resolve payment discrepancies delinquencies, and establish mutually beneficial arrangements. - Deploy strategies to optimize collections processes, reduce outstanding balances, drive down the portfolio DSO and increase customer adherence with contractual payment terms. - Responsible for complex monthly audits and account reconciliations of multiple off-cycle non-standard billing customers to ensure accuracy in receivables records and prevent embedded receivables. - Identify trends, anomalies, and potential risks within the accounts receivable portfolio. - Ensure adherence to compliance standards and internal controls. - Monitor billing processes and address any issues or discrepancies to facilitate prompt payments. - Provide regular updates to leadership and internal stakeholders on the status of collections and client interactions. - Build and maintain strong relationships with key strategic customers to facilitate prompt payments and resolve issues proactively; address inquiries, provide support, and ensure overall customer satisfaction. - Collaborate with sales and account management teams to align collections efforts with broader business strategies. - Share insights on client payment behaviors and potential risks that may impact the business relationship. - Identify and implement opportunities for process improvement in the collections workflow to enhance efficiency and effectiveness. - Implement best practices to streamline collections processes, reduce outstanding balances, and drive down the DSO. - Collaborate with internal stakeholders to streamline invoicing, payment, and reconciliation workflows. - Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes. Qualifications - Bachelor’s degree in Accounting, Finance or Business or the equivalent work experience. - 4+ years of progressive experience in accounts receivable. - In-depth knowledge of accounting, accounts receivables processes, complex billing terms, and collections strategies. - Strong analytical and problem-solving skills with the ability to interpret complex contractual agreements. - Advanced account reconciliation and auditing skills with experience preparing and presenting audits to internal and/or external stakeholders. - Superior critical thinking, problem solving and decision-making skills. - Effective communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders. - Must successfully pass a background investigation. Requirements - The base pay range represents the anticipated low and high end of the pay range for this position: $51,500.00 - $59,800.00. - Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. - Base pay is one component of WEX's total compensation package. - Most sales positions are eligible for commission under the terms of an applicable plan. - Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. Benefits - Health, dental and vision insurances. - Retirement savings plan. - Paid time off. - Health savings account. - Flexible spending accounts. - Life insurance. - Disability insurance. - Tuition reimbursement. - And more.