Role Description This role will play a pivotal role in managing the receivables operations for strategic accounts with intricate billing structures. The position is instrumental in ensuring timely collection of outstanding accounts receivable, maintaining a healthy aging portfolio, fostering strong customer/client relationships and optimizing cash flow. - Manage an accounts receivable portfolio and related processes for large, strategic customers with complex account structures and billing terms. - Collaborate with clients to procure promises to pay, resolve payment discrepancies delinquencies, and establish mutually beneficial arrangements. - Deploy strategies to optimize collections processes, reduce outstanding balances, drive down the portfolio DSO and increase customer adherence with contractual payment terms. - Responsible for complex monthly audits and account reconciliations of multiple off-cycle non-standard billing customers to ensure accuracy in receivables records and prevent embedded receivables. - Identify trends, anomalies, and potential risks within the accounts receivable portfolio. - Ensure adherence to compliance standards and internal controls. - Monitor billing processes and address any issues or discrepancies to facilitate prompt payments. - Provide regular updates to leadership and internal stakeholders on the status of collections and client interactions. - Build and maintain strong relationships with key strategic customers to facilitate prompt payments and resolve issues proactively; address inquiries, provide support, and ensure overall customer satisfaction. - Collaborate with sales and account management teams to align collections efforts with broader business strategies. - Share insights on client payment behaviors and potential risks that may impact the business relationship. - Identify and implement opportunities for process improvement in the collections workflow to enhance efficiency and effectiveness. - Implement best practices to streamline collections processes, reduce outstanding balances, and drive down the DSO. - Collaborate with internal stakeholders to streamline invoicing, payment, and reconciliation workflows. - Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes. Qualifications - Bachelor’s degree in Accounting, Finance or Business or the equivalent work experience. - 4+ years of progressive experience in accounts receivable. - In-depth knowledge of accounting, accounts receivables processes, complex billing terms, and collections strategies. - Strong analytical and problem-solving skills with the ability to interpret complex contractual agreements. - Advanced account reconciliation and auditing skills with experience preparing and presenting audits to internal and/or external stakeholders. - Superior critical thinking, problem solving and decision-making skills. - Effective communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders. - Must successfully pass a background investigation. Requirements - The base pay range represents the anticipated low and high end of the pay range for this position: $51,500.00 - $59,800.00. - Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. - Base pay is one component of WEX's total compensation package. - Most sales positions are eligible for commission under the terms of an applicable plan. - Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. Benefits - Health, dental and vision insurances. - Retirement savings plan. - Paid time off. - Health savings account. - Flexible spending accounts. - Life insurance. - Disability insurance. - Tuition reimbursement. - And more.

• Manage an accounts receivable portfolio and related processes for large, strategic customers • Collaborate with clients to procure promises to pay • Resolve payment discrepancies and delinquencies • Deploy strategies to optimize collections processes • Perform complex monthly audits and account reconciliations • Monitor billing processes and address issues or discrepancies • Provide regular updates to leadership and internal stakeholders • Build and maintain strong relationships with key strategic customers • Collaborate with sales and account management teams • Identify and implement opportunities for process improvement

• Deliver inquiries/messages intended for other sales personnel and departments promptly • Provide truly exceptional customer service in a fast-paced work environment at a high-volume dealership. • Answers incoming calls promptly and professionally • Answer incoming calls in a friendly manner utilizing a multi-line phone operator system • Identify customer needs, clarify information, direct to the appropriate department • Identify and escalate customer service issues to supervisors • Follow scripts and procedures to ensure the highest level of customer service

• Record high-quality voice samples for conversational, narrative, instructional, and other scripted content. • Deliver natural, expressive performances with excellent control of tone, pacing, pronunciation, and emotion. • Maintain consistent vocal quality, accent, and delivery throughout multiple recording sessions. • Follow detailed recording specifications, including microphone setup, recording environment, and file formatting requirements. • Produce multiple takes with varying emotion, emphasis, and speaking styles when requested. • Ensure recordings meet quality standards suitable for AI training and evaluation.