• Own the product strategy and roadmap for the agentic AI experience • Drive continuous improvement of AI agent performance • Partner with engineering, data science, and clinical stakeholders to translate needs into product requirements • Collaborate with the BIH human-in-the-loop team to ensure seamless handoff between AI-led and human-led workflows • Lead, coach, and develop a Product Manager and Product Owner

Role Description We are seeking a strategic, passionate, and execution-oriented Senior Product Marketing Manager to lead platform product marketing for the M-Files Context-First Document Management platform. This role owns positioning, messaging, go-to-market strategy, and market leadership for our AI, cloud, and core platform capabilities. This is a highly cross-functional role requiring close collaboration with Product Management, Industry Marketing, Sales, Customer Success, Enablement, and Partner teams. Key Responsibilities - Platform Strategy & Positioning - Own and refine the overarching platform story, with special emphasis on context-first document management, AI and agentic automations, scalability, security, and extensibility. - Define differentiated messaging and value propositions for platform capabilities across personas and industries. - Ensure consistency and clarity of platform-level messaging across all marketing and sales touchpoints. - Go-to-Market Execution (Market Launches, Content, Campaign Support) - Lead platform feature releases, orchestrating cross-functional launch strategies for AI, cloud, and core platform enhancements. - Partner with Product Management to influence roadmap decisions based on market opportunity, customer needs, and competitive insights. - Drive content strategy for platform launches, including pitch decks, solution briefs, whitepapers, demos, customer stories, webpages, and sales tools. - Market Intelligence & Competitive Analysis - Own competitive and market intelligence for platform-level capabilities, especially in AI-driven information management and cloud content services. - Identify market trends, customer pain points, and emerging competitors to guide product and GTM strategy. - Deliver actionable insights to Sales, Product, and Executive teams. - Cross-Functional Enablement - Partner with Sales Enablement to ensure clear understanding of platform capabilities, differentiation, and value drivers. - Support customer-facing teams with platform-level messaging guides, battlecards, objection handling, and training content. - Thought Leadership - Collaborate with the cross-functional teams to position M-Files as an industry leader in AI-powered information management. - Represent M-Files in webinars, events, analyst briefings, and customer engagements as a platform subject-matter expert. Qualifications - 8+ years of product marketing experience, including at least 3 years in a leadership role. - Demonstrated success in marketing platform technologies, SaaS, AI, or cloud-based enterprise solutions. - Strong understanding of enterprise buyer personas, value-based messaging, and B2B SaaS go-to-market motions. - Proven experience managing successful cross-functional launches. - Excellent communication, storytelling, and executive presentation skills. - Experience managing or mentoring team members. Preferred - Experience in content management, information management, workflow automation, or knowledge management markets. - Background working closely with Product Management teams in a fast-moving technical environment. - Experience supporting global sales and partner ecosystems. Success in This Role Looks Like - A unified, compelling platform narrative that clearly differentiates M-Files in the AI and cloud space. - Strong GTM execution for platform and AI releases, leading to measurable impact on pipeline, adoption, and competitive wins. - Sales and partners consistently using platform messaging and tools with confidence. - A highly aligned and effective product marketing function across platform and UX. - Recognition of M-Files as a leading innovator in AI-powered information and knowledge management. Participation in our Recruitment Process - Initial Phone Screen w/People & Culture Team Member - Hiring Manager - VP, Product Marketing - Internal Team Interview/Stakeholder(s) - Chief Marketing Officer Why M-Files? We are a global company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will have the opportunity to shape the future of knowledge work automation while growing your expertise in a collaborative and supportive environment. What We Offer - As a remote enabled company our employees enjoy the flexibility to establish their own life/work balance. - 10 paid holidays annually. - Unlimited PTO. - Matching 401K Plan (25% of employees' contribution up to the IRS max). - Health insurance (PPO and HDHP/HSA plans offered). - Dental insurance. - Vision insurance. - Life insurance (1x employee salary). - Short-term disability (employer paid). - Long-term disability (employer paid). - Flexible Spending Plan (medical and dependent).

• Work hands-on with product managers, engineers, and stakeholders to write detailed payment features, user stories, and acceptance criteria • Participate actively in agile ceremonies, including daily standups, iteration planning, product demos, and retrospectives • Collaborate with risk operations and security teams to monitor transaction risk, define fraud screening parameters, and optimize risk rules • Help implement and manage fraud prevention tools and protocols (e.g., 3D Secure / 3DS, transaction velocity limits, and risk scoring) to protect Ford and its customers from payment fraud while maintaining a low-friction checkout experience • Manage and maintain application support queues (e.g., IT Connect) and payment incident workflows • Monitor transaction success rates and collaborate closely with IT and Engineering to resolve payment processing issues, technical bugs, and transaction failures • Support new Ford merchant and product launches (e.g., FordPro, Accessories, Vehicle eCommerce) • Provide subject matter expertise on eCommerce payment flows, payment processor account setup, wallet management, and payment support (including chargeback handling, fraud disputes, and representment workflows) • Translate merchant payment needs, fraud/risk requirements, and operational pain points into detailed platform capabilities • Write operations business requirements, release notes, and operational desk procedures to ensure seamless product launches • Build and maintain strong working relationships with internal Ford merchants, risk analysts, third-party payment processors, and vendor teams • Track and analyze key performance indicators (KPIs) related to payment platform uptime, transaction authorization rates, chargeback metrics, and fraud rates • Ensure the payment platform complies with global financial regulations (e.g., PCI-DSS, PSD2 / Strong Customer Authentication), local payment laws, and the highest security standards to protect sensitive customer financial data.

Role Description Do you want to be at the forefront of insurance industry innovation and leadership? Do you want to help insurers across North America improve underwriting performance, optimize product portfolios, and drive profitable growth? Do you want to work with the original Insurtech, combining deep insurance expertise with market-leading technology? WTW is seeking an experienced Property & Casualty (P&C) underwriting, product, pricing, or claims professional to join our Insurance Consulting and Technology (ICT) practice. This role is ideal for individuals who are passionate about helping insurers make better underwriting and product decisions, unlock value from data, improve portfolio performance, and modernize how insurance products are designed, managed, and monitored. You will work alongside a team of underwriting, product, pricing, claims, analytics, and technology specialists to help insurers improve profitability through data-driven decision making, portfolio management, product innovation, underwriting transformation, and AI-enabled operating models. Note: This position can be based in a major North American market and is open to remote/virtual work. Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Responsibilities - Lead and support client engagements focused on underwriting strategy, portfolio management, product innovation, and underwriting transformation. - Advise insurers on risk appetite, segmentation, portfolio steering, and underwriting performance improvement. - Help clients modernise underwriting operating models and decision-support frameworks. - Support the design and implementation of underwriting workbenches, referral strategies, and underwriting governance frameworks. - Collaborate with actuarial and analytics teams to translate insights into underwriting action. - Demonstrate applications of WTW technology solutions to support underwriting effectiveness and portfolio management. - Contribute to the development of WTW intellectual capital and market propositions across Commercial and Specialty Lines. - Mentor junior consultants and support business development activities. - Build trusted relationships with underwriting, product, CUO, and business leadership teams. Company Description ICT provides a powerful combination of advisory services for insurance companies, integrated with leading-edge technology solutions and software, all underpinned by unparalleled insurance and analytical expertise. Across our Property & Casualty practice (spanning personal, commercial, and specialty lines), we partner with insurers to improve underwriting and product performance, accelerate product innovation, strengthen portfolio management, and embed data-driven decision making throughout the organization. WTW has ambitious growth plans for our North America P&C ICT practice, with a particular focus on expanding our impact across Commercial and Specialty Lines alongside our established Personal Lines footprint. Our goal is to substantially increase our role as a trusted advisor to carriers seeking to improve underwriting effectiveness, enhance product management capabilities, drive portfolio profitability, and modernize decision-making through analytics, AI, and technology. Our combination of deep market expertise and market-leading software solutions uniquely positions us to help clients transform how they evaluate risk, manage portfolios, and deliver sustainable profitable growth.