Role Description We are seeking an experienced Collision Performance Support Specialist to join our team. This is a fully remote position open to candidates anywhere in Canada. This role is responsible for onboarding new Licensee locations into the CSN network while providing operational guidance, coaching, and performance support to ensure successful integration into CSN systems, processes, and performance expectations. The successful candidate will be a highly organized, technology-savvy collision industry professional who thrives in a remote work environment and enjoys helping repair facilities improve operational performance. This individual will work closely with the Field Operations Team and other internal departments to ensure new Licensees receive the support, training, and guidance necessary to become successful CSN partners. Key Responsibilities - Lead the onboarding process for new CSN Licensee locations across Canada. - Guide new Licensees through CSN systems, operational processes, KPIs, and insurer program expectations. - Assess shop operations and identify opportunities to improve efficiency and performance. - Help establish operational workflows, best practices, and standard operating procedures. - Coordinate with internal CSN departments to ensure a seamless onboarding experience. - Transition fully onboarded Licensees to the appropriate Field Operations Manager for ongoing support. - Provide onboarding support to U.S. operations when required. - Provide coaching and operational support to newly onboarded Licensees. - Identify performance gaps and recommend practical solutions to improve shop performance. - Support continuous improvement initiatives focused on productivity, cycle time, repair quality, customer experience, and operational consistency. - Monitor progress through regular follow-up and performance tracking. - Build strong relationships with Licensees while acting as a trusted operational advisor. - Collaborate with the Programs & Services and Training teams to develop operational resources, tools, and best practices. - Provide operational feedback and performance updates to Field Operations leadership. - Support strategic initiatives and department projects as required. - Assist the Field Operations Team during periods of increased business demand. Qualifications - 5–8+ years of progressive experience within the collision repair industry is A MUST. - Thorough understanding of collision repair centre operations. - Hands-on experience using industry estimating platforms, including: - Mitchell - Audatex - Other collision management software - Strong understanding of: - Collision repair workflows - Production processes - KPIs - Repair planning - Cycle time - Customer experience - Insurer performance expectations - Excellent computer skills with the ability to quickly learn new systems and software. - Highly organized with exceptional attention to detail. - Strong analytical and problem-solving abilities. - Able to work independently while managing multiple priorities in a remote environment. - Excellent verbal and written communication skills. - Valid driver's licence. - Bilingual (English/French) is considered an asset. Requirements - Fully remote position open to candidates across Canada. - Standard working hours are 9:00 a.m. to 5:00 p.m. in the employee's local time zone. - Candidates must have a dedicated home office with reliable high-speed internet. - Must be comfortable working independently while collaborating virtually with internal teams across North America. - Strong computer proficiency and comfort using multiple systems simultaneously are essential. Benefits - Competitive base salary - Performance-based bonus program - Comprehensive benefits package - Fully remote work environment - Opportunities for professional development and career growth - A collaborative and supportive team culture

• Montar e alinhar cronograma de implantação para novo cliente. • Fazer follow up do processo de implantação com novo cliente. • Realizar setup / configuração do novo sistema. • Conduzir processo de implantação e embarque. • Apresentar e orientar novo cliente sobre uso da plataforma. • Responder e solucionar chamados de suporte técnico. • Interagir com áreas relacionadas aos problemas dos clientes (garantir solução). • Facilitar resolução de problemas de tech em casos de bug (criar task). • Orientar cliente e manter informado sobre resolução. • Construir materiais de apoio de acordo com demandas de suporte. • Monitorar de indicadores de satisfação do cliente (quanti e quali). • Desenvolver de relacionamento com cliente. • Criar materiais / comunicação em lançamento de novas features. • Construir treinamentos e orientações de uso de features. • Identificar melhorias de produto e repassar para time.

Role Description We're looking for Customer Support Associates who can take a patient approach to problem-solving to join our team. You will be working as frontline contacts to offer live, realtime support across phone, live chat, and email — helping our users (many of whom are students/learners) navigate Messenger Pigeon and our other products. This isn't a script-reading, ticket-closing kind of support job. Many of our users have disabilities, and we listen to gain insight into the barriers our users experience and support them accordingly. Successful incumbents will be those willing to take real pride in helping people, not just resolving cases as quickly as possible. What You'll Do - Provide primary support for Messenger Pigeon, our flagship app, along with support for our other products as needed. - Respond to user inquiries across phone, live chat, and email in a timely, friendly, and professional manner. - Problem solve, troubleshoot issues, answer questions, and guide customers to solutions with patience and clarity. - Escalate complex or unresolved issues to the appropriate team when needed. - Document user interactions and feedback to help us continuously improve our products and support experience. - Help plan and facilitate workshops for our users, sharing tips and best practices for getting the most out of our products. - Contribute to a team culture that values empathy, care, and genuine human connection over speed metrics alone. Role Expectations - You will be part of a team consisting of three associates dedicated to providing excellent support in a timely and effective manner. - Associates are expected to attend all their assigned shifts, as determined by the manager. - All associates are expected to complete all mandatory training before starting in the field. - Pay will range between CAD$23 and CAD$26 per hour. This role is not salaried as chosen candidates will be sub-contracted. Qualifications - The ability to remain composed, compassionate, and focused on finding solutions, even when interacting with a frustrated user. - Strong written and verbal communication skills. - Experience working with people with disabilities in an academic environment or willingness to learn. - Comfort working across multiple channels (phone, chat, and email) throughout the day. - Knowledge of accessibility legislation (i.e. AODA) or willingness to learn. - Fluency in English required; bilingual fluency (English/French) is a strong asset. - Based in the Greater Toronto Area preferred; candidates elsewhere in Ontario are welcome to apply. - Candidates have to be eligible to work in Canada and be located in the country. - Comfortable working on Apple devices; all company-issued equipment runs on macOS and iOS. If you strongly prefer Windows or Android, this role may not be the best fit. - Experience with Intercom is an asset. - Required familiarity/fluency with Windows, MacOS, iOS, and Android, as well as ChromeOS, since our customers use all kinds of devices. What to Expect - Application Process - There will be two rounds of interviews. - We appreciate all applicants who have chosen to apply, but only those chosen for interviews will be contacted. Thank you for your interest in this role! - We will be accepting applications for three individuals for this role. - Habitat Learn is an equal opportunity employer. We welcome applications from all qualified candidates, including people with disabilities. Accommodations are available upon request throughout the recruitment process. Benefits We're a company that believes support should feel human. You won't be measured purely on call times or ticket volume — you'll be trusted and supported to take the time each customer actually needs. If you care about people and want to work somewhere that backs that up with real investment in its support team, we'd love to hear from you.

Role Description Endurance Warranty LLC is looking for Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls, update administrative details of customer accounts, and/or direct calls to the appropriate department as needed. - Handle a high volume of inbound calls from customers and direct them to the proper departments if applicable. - Work closely with other departments to ensure a positive customer experience. - Strong problem-solving skills to quickly identify the root cause of customer issues and resolve them when necessary. - Help explain contract details. - Manage existing customer relationships that give our customers peace of mind and worry-free driving. - Process payments and set up payment arrangements to resolve customer accounts. - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Qualifications - High school diploma or GED required. - Strong COMPUTER LITERACY skills required. - Previous knowledge of a CRM System (is a plus). - Goal-oriented—you set high standards for yourself and work to achieve them. - Excellent verbal and written communication, persuasive speaking and listening skills. - Ability to use good reasoning skills and to adapt on the fly. - Great organizational skills and ability to multitask. - Can work in a fast-paced environment and under pressure. - Available workspace at home that includes: High-Speed Internet at a minimum of 50 Mbps. - A work environment free from distractions and away from others during scheduled shifts. Requirements - The candidate(s) offered this position will be required to submit to a background investigation. Benefits - Paid training. - Work From Home Opportunity. - Computer Equipment Provided. - 401(k) with company match after 90 days of employment. - Medical, Dental, and Vision Insurance. - Voluntary Life Insurance. - Internet Stipend. - Paid Time Off. - Holiday Pay.