• Deliver exceptional service and solutions to customers through inbound calls and chat. • Work with leading technologies and systems.

• Take ownership of delivering real-time support to users, including customers, shoppers, retailers, and partners, with a focus on Rx delivery-related inquiries and Instacart Health programs like Fresh Funds • Leverage exceptional problem-solving skills to provide fast, effective resolutions while navigating complex and evolving challenges at scale • Thrive in a fast-paced, dynamic work environment where processes may rapidly change, and new priorities emerge without warning • Communicate clearly, empathetically, and professionally across all interactions, ensuring a personalized and meaningful service experience that builds lasting trust • Embrace operational ownership by proactively identifying trends in customer feedback and collaborating with your Manager to streamline processes and improve outcomes

Role Description Help people create homes they love. Join our team as a Full-time Bilingual Customer Care Representative (French/English). This is a remote position for candidates who reside in the Greater Montreal area. Contribute to Urban Barn's commitment to exceptional customer service. As a Customer Care Representative, you will: - Answer inquiries on customer orders - Process exchanges and returns - Provide product information in a courteous and professional manner - Consistently strive to achieve the highest standard of service with every customer interaction Our Customer Care Centre is open 7 days a week, so we’re looking for candidates who can work 30-40 hours a week and a variety of shifts during our peak customer times. Our hours of operation are from Monday to Sunday (7 days a week), from 7:30 - 6 PM EST. Start date: September 8, 2026 What You Will Do: - Meet and exceed customer satisfaction expectations with positive, patient, and clear communication - Inbound/outbound communication over the telephone, email, and LiveChat - Provide customers with information to assist them in making informed decisions - Coordinate with delivery partners to ensure quality delivery service - Provide post-sale support in correcting any errors or order changes - Perform other customer support and administrative duties Qualifications - Strong written and verbal communication skills in both French and English - Minimum 1 year of CSR or call center experience required - Commitment to a flexible schedule (Open to daytime, evening, and weekend shifts) - Detail-oriented with a proven ability to multi-task - Tech-savvy; working knowledge of MS Office, and SAP experience an asset - Driven to help customers with empathy and understanding - Calm, positive attitude with a drive for KPIs and results - Superior time management skills Benefits - Competitive wage, starting at $21.25/hour - Group benefits (health, dental and vision coverage) - A Group RSP program - A 40% discount on Urban Barn products - Opportunities for professional development and advancement - We offer a fun work environment with a collaborative team Company Description Urban Barn is a national retail chain with over 50 retail stores across the country offering high-quality furniture and home décor. We’re all about making our customers and employees feel right at home. Urban Barn offers a welcoming environment where inclusion, diversity and equity are paramount. We are committed to creating and strengthening a culture of respect and openness in all our stores, warehouses, and offices.

• Work within a team as the primary point of contact for all providers, Medicare contractors, etc. • Provide professional, accurate and timely responses to CMS (Medicare) and provider inquiries. • Maintain a current knowledge of all contract requirements and objectives. • Develop professional working relationships with colleagues, healthcare providers and other Medicare contractors. • Take inbound calls from providers to answer questions and resolve complex issues. • Make outbound calls to healthcare providers to confirm if letters requesting records for review have been received. • Respond to assigned written communications from providers timely and accurately. • Educate providers on proper process protocols and their appeal rights. • Establish appropriate contacts and perform necessary research to validate provider contact information. • Conduct critical due diligence follow-ups if additional research or action is required to resolve an inquiry. • Enter and update all contact and activity information into tracking logs and the audit platform as necessary. • Research and route internal/external communications to the appropriate person or department. • Notify management of all escalated displeasure with the audit program, legal action, government intervention, escalated concerns regarding audit issues and edit parameters, and suggestions to improve or correct processes or documents. • Perform miscellaneous duties as assigned in a highly professional manner.