• Own customer-facing documentation: specifications, functional and technical requirements, SOPs, and runbooks. • Produce clean, structured As-Is and To-Be process maps and workflow diagrams. • Create visually clear design documents for AI Agents and automation workflows. • Lead discovery and requirements gathering sessions across clients and internal teams. • Translate business needs into detailed requirements, user stories, and workflows. • Build traceability between requirements, processes, and solution designs. • Work directly with US-based stakeholders — excellent English communication is essential. • Run documentation walkthroughs, requirements reviews, and mapping workshops. • Act as a bridge between business, engineering, and automation teams to ensure alignment. • Improve documentation standards, templates, structure, and visual clarity. • Review and enhance documents created by the wider team, raising overall quality. • Advocate for clarity, structure, and analytical thinking across all deliverables.

• Own customer-facing documentation: specifications, functional and technical requirements, SOPs, and runbooks. • Produce clean, structured As-Is and To-Be process maps and workflow diagrams. • Create visually clear design documents for AI Agents and automation workflows. • Lead discovery and requirements gathering sessions across clients and internal teams. • Translate business needs into detailed requirements, user stories, and workflows. • Collaborate with US-based stakeholders — excellent English communication is essential. • Improve documentation standards, templates, structure, and visual clarity.

• Atendimento das solicitações de suporte dos usuários • Garantindo a qualidade do atendimento realizado • Resolução de dúvidas e problemas relacionados a microinformática • Capacidade para executar atividades de manutenção de redes, telefonia, desktops, laptops, impressoras, dispositivos móveis • Instalação e configuração de softwares • Análise técnica e troca de componentes de hardware se necessário • Monitoramento de tíquetes de suporte técnico e fila de atendimento

• Provide first-line technical support to employees across the business • Ensure effective, secure, and reliable use of IT systems and services • Support day-to-day service desk operations • Maintain IT equipment and software • Contribute to the ongoing development and improvement of technology environment • Manage, maintain, and support systems, software applications, and equipment • Manage the ordering, installation, replacement, setup, and build of end-user IT hardware • Act as the escalation point for the Exolum 1st Line Helpdesk • Ensure compliance with company policies, procedures, and legal requirements