• The Manager, NBA Accounts will provide day-to-day operations support to our NBA clients. • The Manager, NBA Accounts is an effective communicator with a clear focus on performing for our current clients, reporting directly to VP, NBA Travel & Hotel Partnerships. • Our ideal candidate has a strong understanding of full season logistics as it applies to NBA teams / hotels. • This person will be responsible for client onboarding, sourcing, contracting, oversee day to day operations, filling Individual Travel requests in a timely manner, finance & analytics. • Liaison with team travel secretary in the development of a detailed team resume prior to the start of contracting hotels for the upcoming season. • Upon schedule release, block potential hotels for the upcoming season, overlapping check-in and check-out dates to accommodate different scenarios. • Negotiate contracts with hotels, achieving the best rate and most conducive concessions based on team preferences. • Review all contracts with the VP, NBA Travel & Hotel Partnerships for accuracy prior to submitting to the team for review, approval, and signature. • Work with the team on day-to-day operational needs. • Review all arrangements via Zoom call with Hotel CSM 72 hours prior to arrival to ensure a successful team stay. • Be on-call 24/7 for travel secretary last-minute requests, needs, or changes. • Effective and timely communications with both internal and external clients to provide best-in-class service. • Review final invoice prior to submitting to the team after PIVOT Travel internal accounting has processed it. • Follow up with the team and hotel on any feedback or challenges encountered during the stay. • Actively source new opportunities within the NBA Teams and other professional sport teams, to grow the PIVOT Travel portfolio. • Manage/oversee NBA Team Accounts at the direction of the VP, NBA Travel & Hotel Partnerships. • Create and distribute emails both internally and externally to clients. • Support our clients with individual travel requests. • Work within Salesforce to build/manage accounts, contacts, prospects, etc. • Some travel may be required for this role. • Any other duties assigned by the VP, NBA Travel & Hotel Partnerships.

Role Description Responsible for the execution of effective marketing and brand strategies, as well as tactics to drive brand awareness and company growth. Contribute to the management of marketing campaigns and projects from inception to completion, including post campaign analysis and reporting, brand audits, competitive analysis and market research. Partners with outside agencies and internal stakeholders to develop creative campaigns that include but are not limited to broadcast and cross channel media, email, digital, social and print. Manage, develop and facilitate programs to positively impact the customer and consumer perception of brands. - Actively and consistently supports all efforts to simplify and enhance the customer experience. - Plan, execute, and optimize multi-channel advertising campaigns to achieve marketing objectives. - Collaborate with cross-functional teams and external partners, including creative agencies and media planning to ensure advertising campaign success. - Conduct on-going industry analysis to identify market trends, competitor strategies, and areas of opportunity. - Translate competitive insights into actionable recommendations for marketing strategies and campaigns. - Create detailed marketing briefs that outline campaign objectives, target audience, key messaging, and creative requirements. - Collaborate with agency partners to ensure that marketing materials align with strategic goals. - Monitor and analyze campaign performance in order to develop insights that lead to informed decisions and adjustments to marketing strategies. - Work with internal teams to support and highlight product features, benefits, and competitive advantages. - Ensure consistency and accuracy across various marketing channels. - Craft unified product and brand narratives that can be aligned to the Spectrum brand identity and will resonate with the target audience. - Performs other duties as requested by supervisor. Qualifications - Ability to read, write, speak and understand English. - Proven experience in marketing strategy development and execution of creative campaigns. - Must possess exceptional written and verbal communication skills with the ability to clearly articulate ideas and feedback in a constructive way. - Ability to communicate with all levels of management and company personnel. - Strong attention to detail. - Must possess a high-level of proficiency in PowerPoint and all Microsoft Office applications. - Ability to efficiently manage resources and prioritize tasks. - Ability to think creatively and strategically. - Ability to build strong relationships with customers and colleagues. - Strong analytical skills, with the ability to interpret data and derive actionable insights. - Ability to identify ways to incorporate AI into workstreams. - Ability to work independently and make recommendations and decisions autonomously. - Ability to conduct formal presentations to all levels of management. - Ability to maintain confidentiality. - Ability to motivate others. Requirements - Bachelor's Degree in Marketing, Business, Communications or related field or equivalent experience. - Industry experience in telecommunications, marketing, technology or related industries. - Experience in managing integrated marketing and brand campaigns.

• This is an opportunity to join a fast-growing Managed Services Provider. • The Solution Outcome Manager serves as the strategic business partner and primary relationship owner for an assigned portfolio of managed services customers. • This role is accountable for customer satisfaction, retention, recurring revenue growth, and account profitability. • The Solution Outcome Manager works closely with Service Delivery, Operations, Sales, and Executive Leadership to align technology solutions with customer business objectives while ensuring services are delivered efficiently, profitably, and at a high level of quality. • The ideal candidate combines business acumen, financial awareness, relationship management, and technology consulting expertise to drive long-term customer success and mutual business value.

• Own the Requirements-to-Design Arc • Lead discovery sessions with client subject matter experts to understand the why and what behind each use case: the business context, pain points, expected outcomes, and success criteria, rather than just the surface-level data ask. • Translate each use case into a set of clear, testable requirements, with the success criteria and non-functional requirements that define what done looks like, keeping full traceability from business need to requirement. • Document the requirements unambiguously for the client and downstream teams, then translate them into a design the developers can build from: the source-to-target data flow, transformation logic, and business rules that produce the intended output. • Determine the appropriate grain and structure of a dataset given the business context, so the design answers the real question rather than an approximation of it — and trace how that grain decision ripples into every downstream report, model, or program that consumes the data. • Map the dependencies before finalizing a design: which other workstreams, reports, or client use cases touch this same data, and how a change here could break or benefit them. • Apply systems thinking as a default habit, not an exception: recognize when a design built for one client, state, or use case can become a reusable pattern, and actively design toward that reuse rather than discovering it in hindsight. • Work Hands-On With Data • Write and execute SQL to analyze and probe data, test assumptions, and prototype throughout requirements and design. Hands-on data work is core to this role, not occasional. • Be the Client-Facing Anchor • Drive requirements-gathering and clarification conversations with clients, since incomplete or poorly elicited requirements undermine everything built downstream. • Represent client intent throughout the engagement and remain an active point of contact through delivery. • Translate fluently between business and technical audiences, so both sides share the same understanding. • Collaborate Across Delivery • Be the central node connecting the client and the internal team, holding the business context and design drivers that shape the build. • Act as the client's SME for Solution Architects, Product, QA, Account Management, and Program Management, giving them clean hand-offs with the context, business rules, and logic they need to execute without rework or reinterpretation. • Hold the wider view across a multi-workstream engagement: understand how a decision made for one workstream affects the others, and flag those ripple effects before they surface as rework.