Role Description Responsible for the execution of effective marketing and brand strategies, as well as tactics to drive brand awareness and company growth. Contribute to the management of marketing campaigns and projects from inception to completion, including post campaign analysis and reporting, brand audits, competitive analysis and market research. Partners with outside agencies and internal stakeholders to develop creative campaigns that include but are not limited to broadcast and cross channel media, email, digital, social and print. Manage, develop and facilitate programs to positively impact the customer and consumer perception of brands. - Actively and consistently supports all efforts to simplify and enhance the customer experience. - Plan, execute, and optimize multi-channel advertising campaigns to achieve marketing objectives. - Collaborate with cross-functional teams and external partners, including creative agencies and media planning to ensure advertising campaign success. - Conduct on-going industry analysis to identify market trends, competitor strategies, and areas of opportunity. - Translate competitive insights into actionable recommendations for marketing strategies and campaigns. - Create detailed marketing briefs that outline campaign objectives, target audience, key messaging, and creative requirements. - Collaborate with agency partners to ensure that marketing materials align with strategic goals. - Monitor and analyze campaign performance in order to develop insights that lead to informed decisions and adjustments to marketing strategies. - Work with internal teams to support and highlight product features, benefits, and competitive advantages. - Ensure consistency and accuracy across various marketing channels. - Craft unified product and brand narratives that can be aligned to the Spectrum brand identity and will resonate with the target audience. - Performs other duties as requested by supervisor. Qualifications - Ability to read, write, speak and understand English. - Proven experience in marketing strategy development and execution of creative campaigns. - Must possess exceptional written and verbal communication skills with the ability to clearly articulate ideas and feedback in a constructive way. - Ability to communicate with all levels of management and company personnel. - Strong attention to detail. - Must possess a high-level of proficiency in PowerPoint and all Microsoft Office applications. - Ability to efficiently manage resources and prioritize tasks. - Ability to think creatively and strategically. - Ability to build strong relationships with customers and colleagues. - Strong analytical skills, with the ability to interpret data and derive actionable insights. - Ability to identify ways to incorporate AI into workstreams. - Ability to work independently and make recommendations and decisions autonomously. - Ability to conduct formal presentations to all levels of management. - Ability to maintain confidentiality. - Ability to motivate others. Requirements - Bachelor's Degree in Marketing, Business, Communications or related field or equivalent experience. - Industry experience in telecommunications, marketing, technology or related industries. - Experience in managing integrated marketing and brand campaigns.

• This is an opportunity to join a fast-growing Managed Services Provider. • The Solution Outcome Manager serves as the strategic business partner and primary relationship owner for an assigned portfolio of managed services customers. • This role is accountable for customer satisfaction, retention, recurring revenue growth, and account profitability. • The Solution Outcome Manager works closely with Service Delivery, Operations, Sales, and Executive Leadership to align technology solutions with customer business objectives while ensuring services are delivered efficiently, profitably, and at a high level of quality. • The ideal candidate combines business acumen, financial awareness, relationship management, and technology consulting expertise to drive long-term customer success and mutual business value.

• Own the Requirements-to-Design Arc • Lead discovery sessions with client subject matter experts to understand the why and what behind each use case: the business context, pain points, expected outcomes, and success criteria, rather than just the surface-level data ask. • Translate each use case into a set of clear, testable requirements, with the success criteria and non-functional requirements that define what done looks like, keeping full traceability from business need to requirement. • Document the requirements unambiguously for the client and downstream teams, then translate them into a design the developers can build from: the source-to-target data flow, transformation logic, and business rules that produce the intended output. • Determine the appropriate grain and structure of a dataset given the business context, so the design answers the real question rather than an approximation of it — and trace how that grain decision ripples into every downstream report, model, or program that consumes the data. • Map the dependencies before finalizing a design: which other workstreams, reports, or client use cases touch this same data, and how a change here could break or benefit them. • Apply systems thinking as a default habit, not an exception: recognize when a design built for one client, state, or use case can become a reusable pattern, and actively design toward that reuse rather than discovering it in hindsight. • Work Hands-On With Data • Write and execute SQL to analyze and probe data, test assumptions, and prototype throughout requirements and design. Hands-on data work is core to this role, not occasional. • Be the Client-Facing Anchor • Drive requirements-gathering and clarification conversations with clients, since incomplete or poorly elicited requirements undermine everything built downstream. • Represent client intent throughout the engagement and remain an active point of contact through delivery. • Translate fluently between business and technical audiences, so both sides share the same understanding. • Collaborate Across Delivery • Be the central node connecting the client and the internal team, holding the business context and design drivers that shape the build. • Act as the client's SME for Solution Architects, Product, QA, Account Management, and Program Management, giving them clean hand-offs with the context, business rules, and logic they need to execute without rework or reinterpretation. • Hold the wider view across a multi-workstream engagement: understand how a decision made for one workstream affects the others, and flag those ripple effects before they surface as rework.

Role Description Field Reimbursement Manager (FRM) is a customer facing role that will be responsible to appropriately support the reimbursement process for providers and patients within a specific geographic region after receipt of a Harmony product prescription by our HUB. This role will be highly visible within the organization and responsible for providing education to healthcare providers and office staff on access services and reimbursement solutions. - The FRM will execute a regional strategic plan through partnership with internal and external stakeholders, which may include call center services (HUB), market access, and/or field partners. - After the prescription is submitted, provide relevant office education and awareness to HCP Office which may include formulary coverage/utilization management criteria, insurance forms & procedures, Codes, benefits investigation, prior authorization, appeal, and/or claims resolution. - Educate offices on the requirements to obtain insurance authorization and/or reimbursement of products for appropriate patients in a compliant manner. - Educate physician office staff on the use of Harmony’s patient support services, using approved educational materials. - Manage daily activities that support appropriate patient access to Harmony’s products by the provider offices and act as an extension of the HUB, as appropriate and provide in-person customer visits. - Conduct all activities in a compliant manner and will work closely within a defined set of Rules of Engagement, and other company guidance documents. - Participate in meetings as appropriate. - Input call activity into CRM, as appropriate. - Review specific patient case information, in a compliant manner. - Perform other duties as assigned. Qualifications - Bachelor’s Degree in a Business or related discipline required; Master’s Degree or higher preferred. - 5+ years pharmaceutical / biotech reimbursement or access experience in limited distribution models or relevant experience; Experience launching rare disease product(s) or complex specialty products preferred. - Demonstrated success of cross functional teamwork and working in a matrix environment. - Experience in the reimbursement process, field reimbursement service, and patient support programs. - Experience in coordinating patient and provider support services such as specialty pharmacy, HUB, and reimbursement services. - Experience handling patient health information (PHI) in accordance with company policies and procedures. - Candidates must live in assigned coverage area; Preference will be given to candidates residing in or near Seattle, WA; San Francisco, CA, San Jose, CA; however, candidates living anywhere within the region will be considered. Requirements - Travel is estimated to be 50% of the time for this position within assigned region. - Must have a valid US driver’s license with the ability to safely operate a motor vehicle. - While performing the duties of this job, the noise level in the work environment is usually quiet. - The employee must occasionally lift and/or move more than 20 pounds. - Specific vision abilities required by this job include close vision. - Manual dexterity required to use computers, tablets, and cell phone. - Continuous sitting for prolonged periods. Benefits - Medical, Vision and Dental benefits the first of the month following start date. - Generous paid time off and Company designated Holidays. - Company paid Disability benefits and Life Insurance coverage. - 401(k) Retirement Savings Plan. - Paid Parental leave. - Employee Stock Purchase Plan (ESPP). - Company sponsored wellness programs. - Professional development initiatives and continuous learning opportunities. - A certified Great Place to Work® for eight consecutive years based on our positive, values-based company culture.