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Associate Solution Engineer – Commercial
Location
United States
Posted
3 days ago
Salary
$124K - $164K / year
Seniority
Mid Level
Job Description
Associate Solution Engineer – Commercial
Talkdesk
• Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities. • Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals. • Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes. • Support the creation of customer demos, • customer-specific use cases, presentations, follow-up materials, and technical documentation. • Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle. • Develop foundational knowledge of Talkdesk solutions including Talkdesk’s AI Platform, cloud contact center technology, customer service workflows,, reporting, integrations, workforce engagement, and automation. • Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success to support high-quality customer engagements. • Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities. • Build confidence in explaining technical concepts in a clear, simple, and business-oriented way. • Support competitive positioning by learning how to differentiate Talkdesk solutions in the market. • Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices. • Develop an understanding of how AI, automation, and enterprise integrations can transform customer and employee experiences. • Continuously develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience. • Travel to customer meetings, internal events, and team sessions as needed.
Job Requirements
- Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience. AI experience is strongly preferred.
- Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation.
- Excellent communication, listening, and interpersonal skills.
- Ability to explain ideas clearly and adapt communication style for different audiences.
- Strong presentation skills or a desire to develop into a confident presenter.
- High level of curiosity, coachability, initiative, and willingness to learn. A go-getter attitude is a must.
- Strong problem-solving skills and the ability to connect customer needs to potential solutions.
- Ability to work effectively in a fast-paced, collaborative environment.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders.
- Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions.
Benefits
- Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- 401(k) plan
- uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
- 14 paid holidays each year.
- uncapped paid time off for exempt employees and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
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