• Coordinate the entire sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. • Support Consulting, Advisory, and Architecture activities across Sales and Pre-Sales, collaborating closely with Customer Partners and Kyndryl Consult Partners. • Identify the intricate business and technical requirements of customers, leveraging capabilities to generate winning cross-practice solutions. • Develop profitable deals using technical knowledge and mastery of the practice-specific domain. • Collaborate with internal and external stakeholders to generate winning responses and create optimal technical solutions. • Build and nurture relationships with external alliance partners for co-created solutions. • Develop and deliver compelling demonstrations to showcase the value of offerings to customers.

• Manage incoming requests from German-speaking B2B customers via phone, email, and chat • Help business owners resolve technical challenges related to POS connectivity and payment processing • Assist users with account administration and billing questions • Document all client communications and technical problems in CRM • Escalate complex issues to advanced support teams

Role Description We are looking for fluent Dutch speakers to join a specialized, fully virtual operations team representing a world-renowned pioneer in digital payment infrastructure. This role offers total work-from-home flexibility. Whether you reside in the peaceful coastal towns of the Algarve or the lively urban center of Lisbon, you have the freedom to work from any residential address in Portugal. In this role, you will support a leading financial technology company focused on streamlining and securing online transactions. As a Digital Financial Solutions Specialist, you will go beyond traditional customer service to act as a dedicated brand ambassador, offering expert guidance and high-touch support in the fast-paced world of digital finance. Qualifications - Native or near-native command of the Dutch language (minimum C1 level). - Professional business English skills (B2 level) for internal company communication. - Current residency in Portugal along with valid legal authorization to work within the European Union. - Outstanding organizational skills and personal accountability needed to succeed in an independent, virtual work environment. - A logical mindset with the ability to explain complex financial ideas clearly, both in writing and verbally. - High comfort level navigating financial technology platforms, account dashboards, and modern digital software. Requirements - Providing fast, high-quality solutions to users across phone networks, emails, and live chat platforms. - Handling complex and sensitive issues regarding user account security, payment infrastructure, and detailed billing records. - Walking users through the features of our global payment gateway and mobile apps with clear, confident instructions. - Managing sensitive financial matters—including payment reversals, invoicing errors, and fraud prevention—with total accuracy and discretion. - Maintaining detailed logs of all client interactions and escalating critical financial files to specialized internal teams when necessary. - Staying up to date on software upgrades and evolving international banking rules through routine team briefings. Benefits - A stable, completely virtual career path allowing you to work from any region within mainland Portugal or its islands. - All necessary corporate hardware—including a high-end laptop and a professional headset—will be shipped directly to your home before your first day. - A reliable fixed base salary paired with performance-based monthly cash bonuses. - Full private health and life insurance coverage starting from your very first contract day. - Continuous professional coaching along with clear advancement paths into management, quality assurance, or specialized fintech consulting roles. How to Apply Ready to kickstart your remote career in the rapidly growing financial technology industry? Click "Apply Now" to submit your current English resume and begin our virtual interview process!

• Deliver high-quality assistance to Czech-speaking customers via telephone, live web chat, and email • Provide clear, step-by-step guidance to resolve issues regarding hardware devices and software applications • Build relationships through active listening to pinpoint user needs while upholding patience and professionalism • Take full ownership of assigned support cases and document every customer interaction in the CRM system • Participate in an intensive training program to master the product catalog and internal tools