Role Description As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities - Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. - Build rapport, actively listen, and foster client engagement. - Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. - Provide resources, coping strategies, referrals, and safety planning. - Intervene appropriately in emergent situations. - Maintain accurate, timely, and clinically sound documentation. - Multitask effectively while navigating multiple software systems. - Maintain a distraction-free, private office space with a door that locks while working from home. - Ensure hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services are not permitted. Qualifications - MSW, PsyD, or PhD in a behavioral health field, OR - M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program. - Licensure must be active and in good standing. - Georgia residency required. Benefits - Comprehensive medical, dental, and life insurance. - 401(k) program with company match. - Company-matched student loan repayment program. - Short- and long-term disability (STD/LTD). - Employee Assistance Program (EAP). - Accrued PTO (earn up to 4 weeks in your first year). - Opportunities for professional growth and advancement. Compensation & Incentives - + $1.00/hour for employees who voluntarily commit to both Saturday and Sunday on their recurring schedule post-training. - + $1.00/hour for working a full 40-hour schedule in the workweek post-training. - Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. Company Description Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.

Role Description We are looking for Assessors Nationwide who can deliver either up to Level 3 or to Level 5. Please submit an application regardless of your location. We are seeking an experienced Health and Social Care Assessor to deliver all Health and Social Care programmes, whilst incorporating the effective use of digital technology. We are looking for assessors who are motivational, engaging and inspiring, demonstrating exceptional customer service and communication skills with both internal and external stakeholders. - Delivering Health and Social 2 and 3 qualifications for a Level 3 Assessor or levels 2, 3 and 5 for a Level 5 Assessor. - Building and developing relationships with Employers. - Maintaining documentation on learner's progression. - Planning and implementing learner progress reviews. - Ensuring all learners receive robust quality assurance feedback in a timely manner. - Adapting delivery style to suit the needs of the individual learner/s and employer/s. - Effectively managing cohorts of learners towards business KPIs and standards ensuring outcomes are achieved timely. - Participating in training and team meetings. - Ensuring that all reporting and recording relating to learner administration and assessment is organised and conducted as agreed. - Reporting all learner safeguarding issues to the authorised Safeguarding Officer. - Contributing to the MVRRS Training self-assessment process. - Attending team meetings, monthly 1:1’s and annual appraisals. - Actively engaging in Continuous Professional Development which will begin immediately. - Communicating effectively across the organisation at all levels. Qualifications - Assessor Qualification - D32/D33/A1 or TAQA. - Relevant qualifications gained. - Proven track record in terms of person with the sector. - Strong administration and organisation skills. - Highly motivated & punctual. - Digitally literate and confident in using Microsoft Word, Excel, PowerPoint. - Full driving licence, willing to travel. Requirements - Elderly care: 1 year (required). - H&SC Assessor (primary assessor on full qualifications): 1 year (required). Benefits - Level 3 - £27k per annum with a realistic performance bonus scheme of up to £12k per annum. - Level 5 - £30k per annum with a realistic performance bonus scheme of up to £12k per annum. - Uplift in salary of £2,500 for some of the South regions including London, Kent and some (not all) surrounding areas.

• Instructs and prepares patients for radiation therapy or simulations • Demonstrates overall knowledge of treatments and use of pertinent equipment • Prepare supplies and equipment necessary for positioning and accuracy of treatment • Assesses patient pain interfering with treatments • Make appropriate physician contact for intervention • Rooms patients and provides direct patient care under the supervision of a physician, and/or direction of an RN/LPN • Records medical histories • Prepares patients for treatments and considers specific patient needs; administers care according to individual age and abilities • Adheres to all departmental and radiation safety policies and procedures • Maintains infection control standards for treatment/procedure rooms and areas where patient care services are delivered

• Provide high-quality psychotherapy services (60-minute individual, couples, group, and/or family sessions) with a focus on clinical decision making, and measurable outcomes • Participate in supervision to reflect on client sessions, explore transference and countertransference, further develop your clinical decision-making skills and evaluate clinical outcomes through review of intake notes, treatment plans, assessments, and progress notes • Commit to quality and professionalism in every client interaction — how you show up on camera, how you communicate, and how you model trust are central to client outcomes • Create your own flexible schedule (scheduled time must fall within the hours of 6:00am to 11:30pm per your specific timezone) • One evening or weekend availability per week is required for your first year • Minimum of 15+ hours of weekly availability is required • Maintain a minimum of 50 sessions per month by the end of your 20th week, and continue caseload growth thereafter • Document with rigor and efficiency—complete treatment plans, progress notes, and assessments promptly, submitting all session documentation within 48 hours • Actively participate with the Cerebral Institute for continued learning through monthly Amplified Learning Series sessions and live/self-paced courses offering continuing education credits toward licensure • Work alongside other like-minded clinicians that have a common goal to positively impact the lives of others, and create an environment that leads to favorable outcomes for clients • Join monthly company-wide Town Halls to stay connected and informed, or view the recording if unable to attend live • Join a professional community dedicated to raising the standard of care and building the next generation of clinical leaders