• Provide high-quality psychotherapy services (60-minute individual, couples, group, and/or family sessions) with a focus on clinical decision making, and measurable outcomes • Participate in supervision to reflect on client sessions, explore transference and countertransference, further develop your clinical decision-making skills and evaluate clinical outcomes through review of intake notes, treatment plans, assessments, and progress notes • Commit to quality and professionalism in every client interaction — how you show up on camera, how you communicate, and how you model trust are central to client outcomes • Create your own flexible schedule (scheduled time must fall within the hours of 6:00am to 11:30pm per your specific timezone) • One evening or weekend availability per week is required for your first year • Minimum of 15+ hours of weekly availability is required • Maintain a minimum of 50 sessions per month by the end of your 20th week, and continue caseload growth thereafter • Document with rigor and efficiency—complete treatment plans, progress notes, and assessments promptly, submitting all session documentation within 48 hours • Actively participate with the Cerebral Institute for continued learning through monthly Amplified Learning Series sessions and live/self-paced courses offering continuing education credits toward licensure • Work alongside other like-minded clinicians that have a common goal to positively impact the lives of others, and create an environment that leads to favorable outcomes for clients • Join monthly company-wide Town Halls to stay connected and informed, or view the recording if unable to attend live • Join a professional community dedicated to raising the standard of care and building the next generation of clinical leaders

• Provide high-quality psychotherapy services (60-minute individual, couples, group, and/or family sessions) with a focus on clinical decision making, and measurable outcomes • Participate in supervision to reflect on client sessions, explore transference and countertransference, further develop your clinical decision-making skills and evaluate clinical outcomes through review of intake notes, treatment plans, assessments, and progress notes • Commit to quality and professionalism in every client interaction — how you show up on camera, how you communicate, and how you model trust are central to client outcomes • Create your own flexible schedule (scheduled time must fall within the hours of 6:00am to 11:30pm per your specific timezone) • Minimum of 20 hours of weekly availability is required so you have the ability to build your caseload longer term • Maintain a minimum of 50 sessions per month by the end of your 20th week, and continue caseload growth thereafter • One evening or weekend availability per week is required for your first year • Document with rigor and efficiency—complete treatment plans, progress notes, and assessments promptly, submitting all session documentation within 48 hours • Actively participate with the Cerebral Institute for continued learning through monthly Amplified Learning Series sessions and live/self-paced courses offering continuing education credits toward licensure • Work alongside other like-minded clinicians that have a common goal to positively impact the lives of others, and create an environment that leads to favorable outcomes for clients • Join optional monthly company-wide Town Halls to stay connected and informed, or view the recording if unable to attend live • Join a professional community dedicated to raising the standard of care and building the next generation of clinical leaders

• Provide high-quality psychotherapy services (60-minute individual, couples, group, and/or family sessions) with a focus on clinical decision making, and measurable outcomes • Participate in supervision to reflect on client sessions, explore transference and countertransference, further develop your clinical decision-making skills and evaluate clinical outcomes through review of intake notes, treatment plans, assessments, and progress notes • Commit to quality and professionalism in every client interaction — how you show up on camera, how you communicate, and how you model trust are central to client outcomes • Create your own flexible schedule (scheduled time must fall within the hours of 6:00am to 11:30pm per your specific timezone) • Minimum of 20 hours of weekly availability is required so you have the ability to build your caseload longer term • Maintain a minimum of 50 sessions per month by the end of your 20th week, and continue caseload growth thereafter • One evening or weekend availability per week is required for your first year • Document with rigor and efficiency—complete treatment plans, progress notes, and assessments promptly, submitting all session documentation within 48 hours • Actively participate with the Cerebral Institute for continued learning through monthly Amplified Learning Series sessions and live/self-paced courses offering continuing education credits toward licensure • Work alongside other like-minded clinicians that have a common goal to positively impact the lives of others, and create an environment that leads to favorable outcomes for clients • Join optional monthly company-wide Town Halls to stay connected and informed, or view the recording if unable to attend live • Join a professional community dedicated to raising the standard of care and building the next generation of clinical leaders

Role Description The Access Navigation Center (ANC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include: - Cardiology - Dermatology - ENT - Med-Surg - Neuroscience - Oncology - Ophthalmology - Primary Care - Pulmonology - Solid Organ Transplant - Urology - Women’s Health As the first point of contact, the SAC provides essential support in connecting patients with the care they need. As a Lead you will: - Use technology proficiently to identify and satisfy patient appointment scheduling needs - Coordinate all aspects of patient scheduling needs according to protocols - Notify caller of change in appointment scheduling - Acquire patient demographic and insurance information for new patients and verify for returning patients - Determine when a conversation needs to be escalated to triage or manager - Provide pre-appointment instructions to patients at the time of the call - Respond to, answer and/or advise questions or concerns - Facilitate daily and weekly huddles & connect with team - Complete call and registration audits - Process and address scheduling errors - Be the first point of contact for Scheduling Team regarding scheduling questions - Build and facilitate training for new team members - Make daily adjustments to ensure adequate phone coverage as it changes throughout the day Qualifications - 1+ Years Customer Service experience in healthcare or professional service industry - Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism - Strong telephone management, organization, and prioritization skills - Ability to multi-task - Excellent computer skills Requirements - Post-Secondary Education - 2 years of customer service in a healthcare setting - This position requires a full month of uninterrupted training Benefits - Generous benefit package including medical, dental, vision plans - Life insurance - Short-term and long-term disability insurance - PTO and Sick and Safe Time - Tuition reimbursement - Retirement - Early access to earned wages - More information available here