• Provide high-quality psychotherapy services (60-minute individual, couples, group, and/or family sessions) with a focus on clinical decision making, and measurable outcomes • Participate in supervision to reflect on client sessions, explore transference and countertransference, further develop your clinical decision-making skills and evaluate clinical outcomes through review of intake notes, treatment plans, assessments, and progress notes • Commit to quality and professionalism in every client interaction — how you show up on camera, how you communicate, and how you model trust are central to client outcomes • Create your own flexible schedule (scheduled time must fall within the hours of 6:00am to 11:30pm per your specific timezone) • Minimum of 20 hours of weekly availability is required so you have the ability to build your caseload longer term • Maintain a minimum of 50 sessions per month by the end of your 20th week, and continue caseload growth thereafter • One evening or weekend availability per week is required for your first year • Document with rigor and efficiency—complete treatment plans, progress notes, and assessments promptly, submitting all session documentation within 48 hours • Actively participate with the Cerebral Institute for continued learning through monthly Amplified Learning Series sessions and live/self-paced courses offering continuing education credits toward licensure • Work alongside other like-minded clinicians that have a common goal to positively impact the lives of others, and create an environment that leads to favorable outcomes for clients • Join optional monthly company-wide Town Halls to stay connected and informed, or view the recording if unable to attend live • Join a professional community dedicated to raising the standard of care and building the next generation of clinical leaders

• Provide high-quality psychotherapy services (60-minute individual, couples, group, and/or family sessions) with a focus on clinical decision making, and measurable outcomes • Participate in supervision to reflect on client sessions, explore transference and countertransference, further develop your clinical decision-making skills and evaluate clinical outcomes through review of intake notes, treatment plans, assessments, and progress notes • Commit to quality and professionalism in every client interaction — how you show up on camera, how you communicate, and how you model trust are central to client outcomes • Create your own flexible schedule (scheduled time must fall within the hours of 6:00am to 11:30pm per your specific timezone) • Minimum of 20 hours of weekly availability is required so you have the ability to build your caseload longer term • Maintain a minimum of 50 sessions per month by the end of your 20th week, and continue caseload growth thereafter • One evening or weekend availability per week is required for your first year • Document with rigor and efficiency—complete treatment plans, progress notes, and assessments promptly, submitting all session documentation within 48 hours • Actively participate with the Cerebral Institute for continued learning through monthly Amplified Learning Series sessions and live/self-paced courses offering continuing education credits toward licensure • Work alongside other like-minded clinicians that have a common goal to positively impact the lives of others, and create an environment that leads to favorable outcomes for clients • Join optional monthly company-wide Town Halls to stay connected and informed, or view the recording if unable to attend live • Join a professional community dedicated to raising the standard of care and building the next generation of clinical leaders

Role Description The Associate Care Navigator will conduct case management on behalf of the client and Southern Scripts ensuring specialty drug spend trend management savings in accordance with client agreement. This position will solution for lowest cost drug while working in a high touch member centric manner, establishing a member relationship as a single point of contact. The Associate Care Navigator will provide targeted, personalized service based on a holistic view of the member, benefits, health information, and engagement. This may include site of service transitions and all other RxCompass component saving methods. This may include both medical and PBM claims. Member engagement would include telephone, written correspondence, fax, or app. Member engagements are typically non-routine and may require deviation from standard screens, scripts, and procedures to engage, consult, and educate members and providers by delivering individualized programs based upon the member’s unique needs and preferences. - Utilizes resources to assist members in understanding components of Southern Scripts products including claims, accumulators, usage, balances, and cost sharing. - Support the success of Southern Scripts and our clients through the development, presentation, and implementation of member-centric solutions that drive down the cost of specialty medications, while maintaining a positive member experience. - Supports department and client requirements in the meeting of turnaround times by working as needed to ensure all referrals are handled with a focus on a timely specialty drug service solution. - Provides support in meeting client expectations regarding efficiency, service levels, privacy maintenance, and quality of decision-making. - Responsible for maintaining compliance with ERISA, HIPAA, and client specific requirements. - Works as part of the team to meet business unit objectives. Expects and accepts work in an environment where change agility is fundamental to success. - Ability to deal with a diverse customer base in a friendly manner, including medical and pharmacy office providers, hospitals, members, home infusion providers and other vendors inclusive of our drug cost saving efforts. - Must display empathy and effective listening skills to deliver successful cost savings transitions of care. - The ability to balance compassion, integrity, discretion, and sound judgement, with a strong desire to achieve and exceed expected metric. - A proven background in medical/pharmacy benefits, particularly as these relate to specialty medications. - Respect work rules and procedures. - Acts as an advocate for change. - Abide by all obligations under HIPAA related to Protected Health Information (PHI). - If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources. - Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. - Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Qualifications - High School degree, some college preferred or equivalent experience. - 1-2 years’ experience with member engagement with PBM and Medical background. - 1-2 years’ Specialty Pharmacy or PBM experience. - 1-2 years’ CRM platform experience. - 1-2 years’ experience collaborating with Clinical, Prior Authorization, sales, account management, senior executive, and various external client facing relationships. Requirements - Full-time, hourly/non-exempt position. - Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00AM to 5:00PM CT. - Ability to work extended hours, weekends and holidays pursuant with industry demands, although this would not be typical. - This position could require overnight travel from remote location. Benefits - Medical, Dental, Vision Insurance - Disability and Life insurance - Employee Assistance Program - Remote work options - Generous Paid-Time Off - Annual Reviews and Development Plans - Retirement Plan with company match immediately 100% vested

Role Description Your north star: Support the Pomelo clinical practice's efficiency by owning key operational & administrative processes. What you’ll do: - Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP. - Monitor our member support phone line and answer any questions that patients call in with. - Complete eligibility checks for new and existing patients and own the patient offboarding process. - Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization. - Manage referrals to health plan’s Case Management team. - Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency. - Other responsibilities as assigned. Qualifications - 4+ years healthcare administration experience, ideally having worked within virtual care. - Familiarity with SDOH platforms and referrals. - Results-oriented operator who moves fast. - Meticulous attention to detail. - Goes the extra mile for patients. - Comfort with ambiguity. - Ability to work cross-functionally with clinicians. - Passionate about maternal and child health. Benefits - Comprehensive Health, Dental, and Vision coverage for employees and their families. - High deductible Health Plans with Health Savings Account (HSA) options. - Flexible Spending Account (FSA). - Equity grant participation. - 401(k) program. - Competitive vacation policy. - 16 weeks paid parental leave. - Fully remote work flexibility (within the US). Compensation The expected salary range offered for this role is $19.23 to $24.04 an hour ($40,000 to $50,000 if annualized). This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.