Modernizing the Specialty insurance industry
Director of Engineering – Quality and Engineering Delivery
Location
United States
Posted
4 days ago
Salary
$160K - $200K / year
Seniority
Lead
Job Description
Director of Engineering – Quality and Engineering Delivery
Ledgebrook
• Build and grow a high-performing engineering team across QA, support and engineering operations • Manage the recruiting, onboarding/offboarding and ongoing team development while fostering technical excellence • Mentor team members through technical challenges, support their continuous growth, and support their career growth • Establish a culture of accountability, continuous improvement, customer focus, and operational excellence • Own the product quality assurance strategy, tooling, frameworks, and quality standards • Lead the QA organization responsible for test automation, release validation, regression testing, and quality governance • Drive a shift-left quality culture across engineering teams • Establish quality KPIs including defect escape rates, test coverage, release quality, and customer-reported issues • Partner with engineering leadership to ensure quality is embedded throughout the SDLC • Lead technical support and escalation management functions. Establish support processes, service levels, escalation paths, and operational reporting • Drive root cause analysis and remediation efforts that improve platform stability and resilience • Identify recurring customer issues and drive systemic improvements that reduce support burden • Build data-driven operational reviews that help leadership make informed decisions • Create transparency around engineering performance and improvement opportunities
Job Requirements
- 10+ years of experience in software engineering, quality assurance, Devops, technical operations, or related roles
- 5+ years managing engineering teams responsible for QA, support, reliability or engineering operations
- Strong understanding of software development lifecycles, Agile methodologies, CI/CD, cloud infrastructure, and modern engineering practices
- Experience implementing engineering metrics programs and using data to drive organizational improvements
- Proven success leading cross-functional operational initiatives involving engineering, product, infrastructure, and customer-facing teams
- Experience building and scaling operational processes within SaaS, enterprise software, or technology organizations
- Strong stakeholder communication and management skills
Benefits
- Full remote flexibility and asynchronous work culture
- Unlimited PTO and fully paid sick leave
- Comprehensive health benefits, including medical, dental, and vision coverage, plus HSA and FSA options
- Additional financial protection and retirement benefits, including a 401(k), company-paid life insurance, and disability coverage
- A high degree of ownership, autonomy, and the opportunity to help build and shape a growing company
- The chance to make a meaningful impact while working alongside an ambitious, high-performing team
- Exposure to the challenges and opportunities of a fast-growing startup environment
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