• The Senior Service Delivery Consultant is a senior-level individual contributor responsible for delivering high-quality client implementations and ongoing service excellence. • This role serves as a strategic and operational partner to clients, owns complex configuration and service delivery work, and drives continuous improvement across processes, systems, and client outcomes without direct people management responsibilities. • Demonstrate a high standard of accountability, service excellence, and professionalism in all client and internal interactions. • Develop and maintain strong strategic and operational relationships with assigned clients. • Serve as a primary point of contact for complex client needs, ensuring timely issue resolution and exceptional customer service. • Lead recurring client meetings to drive alignment, progress, and satisfaction. • Proactively consult clients on best practices and recommend system and process improvements throughout the year and during open enrollment. • Lead quarterly stewardship meetings and other recurring client engagements. • Partner with clients to gather, document, and obtain sign-off on Benefits Class Matrices, requirements documentation, rates, permissions, field options, site text, and implementation logs. • Configure the benefits administration system to support new implementations, annual benefit program changes, acquisitions, and enhancements. • Execute and oversee system testing to ensure accurate configuration and readiness for production. • Ensure execution of non-automated service delivery processes in alignment with contractual scope and client requirements. • Research, troubleshoot, and resolve complex system and process-related client inquiries. • Coordinate cross-functionally with Product Management, Development, Call Center, and internal service teams to meet client deliverables. • Partner with Product and Development teams to identify, recommend, and support system enhancements based on client needs and feedback. • Drive operational efficiency and quality through process improvement initiatives and adherence to standard operating procedures. • Contribute to sales, renewal, and strategic initiatives, including client presentations and growth opportunities. • Consult clients on additional bswift products and services to expand value and deepen partnerships. • Lead or support special projects as assigned. • Act as a subject matter expert within the Client Services organization. • Provide informal guidance, peer support, and knowledge sharing to less experienced team members. • Contribute to documentation, training materials, and best practices to strengthen overall service delivery quality.

Role Description Join our digital marketing agency as a Part-Time Ads Manager to oversee paid advertising campaigns for multiple clients. This role requires full ownership of campaigns, managing them independently while collaborating with our marketing team to achieve measurable ROI. The position is remote with flexible hours and potential for full-time growth. Deliverables - Campaign Management - Plan, launch, and optimize paid advertising campaigns across Google Ads, Meta (Facebook/Instagram), and other relevant platforms. - Take full ownership of campaign performance and results from strategy through execution. - Manage multiple client ad accounts simultaneously with varying budgets and objectives. - Conduct keyword research, audience targeting, and competitive analysis. - Design and execute comprehensive A/B testing strategies for ad copy, creatives, landing pages, and audiences to continuously improve performance. - Implement unit testing methodologies to validate campaign components before launch. - Monitor campaign performance daily and make data-driven optimizations. - Manage ad budgets efficiently to maximize ROI for clients. - Media Creation & Strategy - Assist with media creation including ad copy writing, creative briefs, and basic graphic design coordination. - Proactively research and recommend new media opportunities and platforms to expand client reach. - Lead discussions with clients and team about emerging advertising channels and innovative campaign approaches. - Develop advertising strategies aligned with client business goals. - Stay current on platform updates, best practices, and industry trends. - Identify opportunities for campaign expansion and improvement. - Recommend budget adjustments based on performance data. - Collaborate with content and design teams on ad creative needs. - Reporting & Communication - Create clear, actionable monthly performance reports for clients. - Provide strategic recommendations based on campaign data and market insights. - Communicate campaign performance, insights, and recommendations to account managers. - Participate in client calls when needed to discuss strategy and results. - Track and report on key metrics: CPA, ROAS, CTR, conversion rates, etc. - Available during 9am-5pm Central Time at least 4-6 hours presence for team collaboration. Qualifications - 5+ years managing paid advertising campaigns (Google Ads, Meta Ads required). - Proven track record of managing $10K+ monthly ad budgets. - Demonstrated experience with A/B testing methodologies and statistical significance analysis. - Experience assisting with or directing media creation for digital campaigns. - Experience working in an agency environment managing multiple client accounts. - Google Ads certification (required). - Meta Blueprint certification (preferred). - Strong analytical skills and proficiency with Google Analytics, Google Tag Manager. - Ability to take full ownership of accounts with minimal supervision. - Excellent written and verbal communication skills. - Self-motivated and able to work independently. - Experience with reporting tools (Google Data Studio, Looker Studio, or similar). Nice-to-Have Skills - LinkedIn Ads experience. - Microsoft Ads (Bing) experience. - Experience with landing page optimization and CRO. - Experience with unit testing frameworks for digital marketing campaigns. - Basic design skills (Canva, Adobe Creative Suite basics). - Familiarity with CRM systems (particularly lead tracking and attribution). - E-commerce advertising experience (Shopify, WooCommerce). - Local service business advertising experience. - Experience with JIRA or project management tools. Work Details - Part-time: 15-25 hours per week. - Flexible schedule with required presence during Central Time business hours. - Remote position. - Monthly retainer with potential for growth to full-time. - Opportunity to take on additional client accounts as we grow. What We're Looking For Someone who can hit the ground running, take full ownership of client advertising campaigns, and free up our team to focus on strategic growth initiatives. You should be comfortable working independently while keeping stakeholders informed of progress and results. We need someone who thinks like an owner - proactively identifying opportunities, recommending new approaches, and driving results without constant oversight.

Role Description The Sr. Mgr, Digital + Tech Transformation Revenue Management Specialist EMEA plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the Sr. Director Revenue Management Operations EMEA with a dotted line to the Director, DTT Business Process & Discipline Support EMEA. This role will provide a bridge between current and future hotel revenue management, guiding deploying hotels on the new systems and business processes that support the commercial hotel strategy to ensure a smooth transition and cutover. This role combines deep expertise in hotel revenue management with advanced training delivery skills, ensuring that property teams are fully prepared to optimize ACRS and One Yield functionality and drive revenue performance from day one. To accomplish this, the Sr. Mgr., Digital + Tech Transformation Revenue Management Specialist EMEA will develop subject matter expertise covering the end-to-end systems and processes that associates will use to deliver commercial hotel strategies, including: - Amadeus CRS - One Yield Evolution - Opera Cloud PMS - Opera Sales and Event Solution (OSEM) The successful candidate will have a deep knowledge of existing revenue management, loyalty revenue management and reservations processes within EMEA and the systems that support it, including: - MARSHA - One Yield - Opera PMS - Opera S&C - EMPOWER: ResApp - Marriott Bonvoy loyalty program Furthermore, the role will understand the shift from MARSHA to Amadeus Central Reservation System (ACRS), and the effects of the change on Revenue Management tasks and processes including: - Rate and price plans - Overbooking strategy - Guaranteed attributes - Non-room products Qualifications - Deep understanding of Marriott’s current reservations and revenue management systems and processes. - Deep knowledge of current Opera PMS, Sales & Catering and preferably SFAweb/GPO. - Ability to quickly learn and build expertise in the new systems and processes. - Strong knowledge of revenue management, sales, events, catering, rooms operations and commercial processes within hotels. - Exceptional verbal, written, and presentation skills tailored to both operational and executive audiences. Requirements - 7+ years of progressive experience in revenue management, with at least 3 years in a leadership or SME role. - Demonstrated experience designing and delivering training or workshops to adult learners. - Deep knowledge of existing CRS, RMS, PMS, S&C, ResAPP, and other operational systems. - Strong analytical, organizational, and communication skills. - Ability to travel as needed for workshop delivery. Benefits - Equal opportunity employer. - Commitment to a diverse workforce and inclusive culture.

Role Description Wir suchen einen strukturierten, datengetriebenen Kopf, der unser komplettes Marktplatzgeschäft fest in der Hand hält und end-to-end verantwortet. In dieser Rolle bist du die Schaltzentrale für unser gesamtes Marktplatzgeschäft. Du sorgst dafür, dass MATO auf Amazon & Co. wächst – operativ sauber, werblich stark und mit einer Produktdatenbasis, auf die Verlass ist. Dabei arbeitest du eng mit dem Team zusammen und hast die volle Verantwortung in deinem Bereich. Zu deinen Kernaufgaben gehören: - Marketplace Management: Du betreibst und optimierst unsere Amazon-Präsenz (DE/AT) eigenverantwortlich – von Seller Central über FBA bis zu Account Health und Case Management. - Marketplace-Expansion: Du bringst MATO auf neue Marktplätze wie Otto, OBI oder Kaufland – vom Account-Setup über das Kategorie-Mapping bis zum erfolgreichen Launch. - Advertising: Du steuerst und entwickelst unsere Marktplatz-Werbung weiter (Sponsored Products, Brands & Display) und baust diese auf neuen Kanälen mit auf. - Content & Listings: Du erstellst verkaufsstarke Listings – Keyword-Recherche, Titel, Bullets, A+ Content und Brand Store. Die Texte kommen von dir, die Visuals entstehen in enger Abstimmung mit unserem Grafikdesign Team. - Produktdaten-Ownership: Du verantwortest unsere Produktdaten in Shopify (Produkte, Collections, Metafelder) und das Feed-Management (z. B. Channable), über das wir künftig alle Marktplätze ausspielen. Bei Produktlaunches erstellst du die Produktseiten im Shop und auf allen Marktplätzen – end-to-end. - Preise, Aktionen & Compliance: Du planst Deals, Coupons und Aktionen (Prime Day, Black Friday), behältst den Wettbewerb im Blick und hältst unsere Listings rechtlich sauber – von der Preisdarstellung bis zu Energielabels und GPSR. - Reporting: Du trackst wöchentlich die wichtigsten Kanal-KPIs (Umsatz, TACOS, Conversion, Buy Box) mit unserem Analytics-Tool Sellerfox und leitest daraus konkrete Maßnahmen ab. Qualifications - Marketplace-Profi: Du bringst 2–4 Jahre Erfahrung im Marketplace-Management mit – vor allem mit Amazon (Seller Central, FBA) – und weißt, wie man Accounts und Listings erfolgreich betreibt. - Performance-Denken: Du hast Amazon-Ads-Kampagnen selbst gesteuert und entlang klarer KPIs (ACOS/TACOS) optimiert – nicht nur beobachtet. - Tool-Stack: Du bist sicher im Umgang mit Shopify (Produktdaten, Collections, Metafelder). Erfahrung mit Feed-Tools wie Channable, Tradebyte oder JTL ist ein starkes Plus. - Datengetriebene Arbeitsweise: Du arbeitest strukturiert und detailorientiert, Excel/Sheets sind für dich Werkzeug statt Hürde – und saubere, vollständige Produktdaten sind für dich Ehrensache. - Neugierde & Technologie-Affinität: Du hast Lust, mit modernen Tools zu arbeiten – von unserem Analytics-Tool Sellerfox bis zu KI-Workflows. - Teamplay: Du schätzt eine strukturierte Zusammenarbeit mit klaren Rollen und stimmst dich gerne mit unserem E-Commerce Manager und unserem Grafikdesign-Team ab. - Selbstständige Arbeitsweise: Du arbeitest im Homeoffice genauso strukturiert wie vor Ort, priorisierst deine Aufgaben selbst und kommunizierst fließend auf Deutsch sowie sicher auf Englisch. Benefits - Remote-Freundlichkeit: Du hast die Wahl: arbeite direkt im Büro in Wiesen, Burgenland oder von überall aus. Auch 100 % Remote innerhalb der DACH-Region ist bei uns möglich. - Moderner Arbeitsplatz: Wenn du dich für das Office entscheidest, erwartet dich ein dynamisches, junges Team in einem modernen Umfeld. - Firmenlaptop: Wir statten dich mit einem leistungsstarken Laptop (MacBook) aus – damit du optimal arbeiten kannst, egal wo du dich befindest. - Flexible Arbeitszeiten: Dank Gleitzeit hast du die Freiheit, deinen Tag flexibel zu gestalten (Arbeitsbeginn bis 9:00 Uhr). - Attraktives Gehalt: Ein Bruttojahresgehalt ab 42.000 € – je nach Qualifikation und Erfahrung ist eine Überzahlung möglich. Company Description Wir sind MATO, ein junges und dynamisches Unternehmen aus Tirol. Unser Ziel: Beleuchtung neu zu definieren. Unsere Leuchten verbinden höchste technische und qualitative Standards mit modernem, minimalistischem Design und passen perfekt in zeitgemäße Raumkonzepte.