Role Description As a Reservation Sales Agent, you’ll handle inbound calls from Consumers and Travel Advisors, turning inquiries into bookings. You’ll sell cruises, upgrades, and add-ons using your expert product knowledge and strong sales skills. Top performers earn more — sales calls are prioritized for high-converting agents. - Sell cruises and travel packages directly to consumers and advisors - Convert calls into bookings and maximize revenue through upselling - Provide top-tier service and first-call resolution for reservation questions - Work independently while hitting sales, quality, availability and adherence targets - Leverage our tools to create exceptional guest experiences Qualifications - One-year minimum of sales experience - Strong communication skills - Passion for helping people - Ability to work from home with reliable high-speed internet - Basic computer proficiency - Travel industry or call center experience a plus Requirements - High-speed Cable or Fiber internet (no satellite or mobile) - Minimum speeds: 50 Mbps down / 12 Mbps up - Must use a hardwired Ethernet connection (Wi-Fi not compatible) Schedule - Full-time, starting September 8th, 2026 - Shifts: Mon–Fri (10:30AM–7:00PM or 10:45AM–7:15PM PT), plus 6 weekend days/quarter - Limited PTO during peak season (Jan–Feb); holiday & mandatory OT may apply Benefits - $15/hour base + eligibility for monthly sales incentives - Cruise travel benefits for you, your family, and friends - Health and Welfare Benefits (Medical, Vision, Dental) - 401(k) - Employee Stock Purchase Plan - All equipment provided - Training & Professional Development - Tuition & Professional Certification Reimbursement Company Description Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. Holland America Line is a premium cruise brand for explorers, foodies, and music lovers looking to see the world in style.

• Lead efforts to identify and pursue new business opportunities in the market research industry. • Build and manage a pipeline of prospective clients, including Fortune 500 companies, startups, and other potential partners. • Strategize and implement new business development initiatives through methods of cold outreach, networking, attending industry events. • Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development. • Develop and execute strategic sales plans to meet aggressive revenue targets. • Establish long-term client relationships through proactive outreach, networking, and personalized engagement. • Manage and grow self-acquired accounts using exceptional sales and relationship building skills. • Maintain an in-depth knowledge of key research methodologies (e.g., qualitative, quantitative, ethnographic) and technologies. • Establish relationships with key decision-makers and stakeholders within client organizations. • Serve as the point of contact for new and potential clients, guiding them through the sales cycle from lead generation to contract negotiation. • Commit and meet all personal KPIs on a weekly basis. • Share weekly PoA to meet KPIs during weekly Sales calls. • Achieve all personal financial goals, delivering on target revenue and profit per quarter. • Ensure high levels of customer satisfaction by managing client expectations and delivering high-quality market research services. • Work closely with internal teams, including research, analytics, and marketing, to ensure seamless project execution and delivery. • Coordinate with the marketing team to create sales materials and campaigns that resonate with target audiences. • Actively participate in new product/service development, providing feedback based on client interactions. • Track and report on business development activities, including sales pipeline, client meetings, and revenue generation.

Role Description Luxury Reservation Sales Consultant Are you passionate about travel, creating luxury experiences and genuinely helping others? Then step into a role where every day offers opportunity for growth, meaningful connection, and impact! As the first point of contact for our guests, you’ll set the tone for their luxury travel journey from the very beginning. You’ll engage with guests through calls and inquiries in a genuine, unscripted way—listening attentively, responding with empathy, and personalizing each conversation to reflect your unique style. This role invites you to bring your individuality to work every day, creating interactions that are both memorable and meaningful. Our commitment is to deliver luxury, personalized travel experiences that transform dreams into cherished memories while creating loyal guests by showing exceptional care. What You'll be Doing: - Engage with Guests: Answer inbound calls in an unscripted, heartfelt, and conversational manner while assisting with room and suite reservations for our luxury brands around the world, including iconic properties like the Fairmont Banff Springs, Fairmont Le Château Frontenac, The Plaza, and many more. - Create Memorable Experiences: Listen actively and confidently guide your guests in selecting their ideal room and package, presenting premium options with ease and using your sales expertise to tailor thoughtful, personalized recommendations that turn moments into lifelong memories. - Use Your Creativity: As an Accor Heartist® (Heart + Artist), you’ll bring warmth and creativity to every conversation, personalizing your offers to provide your guests with unique and authentic experiences, all while infusing our hospitality with creativity and passion. - Support Our Commitments: Champion our standards of sustainability and ethical hospitality by embodying our values in every interaction. Pioneering a new and innovative approach to hospitality. Qualifications - Professional-level fluency in English and French required as you will be receiving and responding to calls in both languages. - Excellent communication skills to engage guests with the elegance and professionalism expected of a luxury experience. - The confidence to make sound decisions and take initiative, while contributing to team success. - Experience and/or education in Hospitality, Tourism, Sales, Customer Service, or Contact Centre, combined with a passion for helping others. - Ability to seamlessly navigate multiple software systems while offering personalized, efficient service for your guests. Requirements - Must be currently legally able to work full time in Canada. - This is a full-time, permanent career opportunity; we are not hiring for part-time or temporary summer student positions. - Must be able to work from 5:30PM to 2:00AM or 6:30PM to 03:00AM (your choice), including weekends and holidays, with periodic weekends off. - This is a remote (work from home) role. - You must reside in and be working from one of these provinces: NB, NS, or PEI. - Must attend 4.5 weeks of onsite initial training in Moncton; travel and accommodation provided for qualified candidates. - Must have a suitable workspace and a high-speed, direct internet connection (no wireless or satellite). Benefits - $21.35 hourly, which includes a $1.50 hourly premium for French language skill. - Earn an additional $1.00 per hour shift premium for hours worked after midnight. - $300 Annual Wellness Subsidy to invest in your well-being. - 4 weeks’ paid vacation, 13 paid statutory holidays, fully paid training. - Volunteer Time Off: Enjoy 1 paid day off each year dedicated to community service. - A predictable work schedule that provides 2 consecutive days off, and periodic weekends off. - Remote Work Flexibility: After successfully completing our 4.5 week, fully paid onsite training program in Moncton, you will enjoy the flexibility and convenience of working remotely from home. - Comprehensive Benefits: Medical and Dental coverage provided for you and your family, with premiums paid by the company, plus a company matching pension plan of up to 5%. - Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world.

• Pipeline-Builder: Du baust eine qualifizierte Enterprise-Sales-Pipeline auf und steuerst sie eigenverantwortlich. • Door Opener & Closer: Du identifizierst und qualifizierst Target-Customers in den Fokusmärkten und begleitest sie vom Erstkontakt bis zum unterschriebenen Vertrag. • Tech-Evangelist: Du leitest Discovery-Calls, Produkt-Demos sowie Pitches und übersetzt komplexe KI-Technologie in klaren Business-Value für die Kunden. • Deal-Architect: Du erstellst maßgeschneiderte Angebote und Pilotprojekt-Offerten. • SaaS-Growth: Du begleitest den Prozess, um Pilotprojekte in langfristige, wiederkehrende Kundenbeziehungen (ARR) zu verwandeln. • Data & CRM Disciplin: Du hältst das CRM sauber und sorgst für maximale Pipeline-Transparenz und präzise Forecasts.