Payroll & Client Service Specialist – UKG Ready

Client Services RepresentativeClient ServicesFull TimeRemoteSeniorTeam 1,001-5,000Since 1988H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

7 days ago

Salary

$24 - $34 / hour

Seniority

Senior

Bachelor Degree3 yrs expEnglishC++

Job Description

Payroll & Client Service Specialist – UKG Ready

Insurance Office of America

• Delivering high quality payroll, technical support, and training to POA clients and internal teams • Optimizing the UKG Ready platform experience across Payroll, HRMS, and TLM modules • Maintaining a book of key accounts utilizing the UKG Ready platform • Inputting and processing payroll data accurately and timely • Conducting client trainings and assisting in adding any additional products as needed • Proactively anticipating client needs and maintaining frequent and professional client communication • Actively seeking to grow POA business by identifying and acting on sales opportunities • Coordinating client training activities within a book of business • Attending client hand-off meetings with the Implementation Team • Developing and maintaining positive relationships with POA leadership and clients • Ensuring beneficial outcomes using discretion and judgment • Providing quality control over data integrity for all clients • Participating in internal and external training to improve professional skills

Job Requirements

  • High degree of technical ability within the UKG Ready platform
  • Current FPC or CPP Designation - Preferred
  • 3 - 5 years of Payroll Service Bureau Experience - Preferred
  • College Degree Preferred
  • Expert level knowledge in Payroll, Tax, Garnishments, 401K, and Health Benefits
  • Familiarity with TLM Pay Calc 2.0
  • Excellent written and verbal communication skills
  • High degree of documented Excel skills, including functions, formulas, pivot tables, and V-lookups
  • Strong facilitation, analytical, and critical thinking skills
  • Able to work effectively independently and in a team environment
  • Strong organizational skills and the ability to multi-task, meet deadlines, and adapt to changing priorities
  • Detail-oriented with excellent Microsoft Office skills

Benefits

  • Company-paid health insurance
  • Paid holidays, vacations, and sick time
  • 401K with employer match
  • Employee stock plan participation
  • Professional growth and career progression opportunities
  • Respectful culture and work/family life balance
  • Community service commitment
  • Supportive teammates and a rewarding work environment

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