Role Description Do you enjoy teaching and sharing your knowledge? At Nachhilfeunterricht, we are looking for motivated and reliable tutors who are passionate about helping students of all ages achieve their academic goals. Whether it's primary school, secondary school (Gymnasium, Realschule, Gesamtschule, etc.), vocational education, university, or adult learners, you'll have the opportunity to teach the subjects you know best. - Assess each student's level and learning needs. - Plan and deliver personalised one-to-one lessons. - Support, encourage, and motivate students throughout their learning journey. Qualifications - No previous teaching experience is required – enthusiasm for teaching is what matters most. - A responsible attitude, excellent communication skills, and commitment to your students. - Strong knowledge of at least one subject, such as mathematics, German, English, science, economics, or other school and university subjects. Benefits - Competitive pay of €15–€30 per hour, depending on your experience and the subject taught. - Complete flexibility – choose your own schedule and workload. - Teach online or in person, depending on your preferences. - A wide range of subjects to teach, allowing you to focus on your strengths. - The opportunity to gain valuable teaching experience while joining a supportive community of tutors. Company Description

• Επικοινωνία με εταιρικούς πελάτες, κινητής τηλεφωνίας της εταιρείας μέσω εισερχόμενων κλήσεων • Παροχή εξειδικευμένων λύσεων • Ανανεώσεις συμβολαίων • Ενεργοποίηση υπηρεσιών

Role Description Wir suchen einen engagierten Support Mitarbeiter (m/w/d), der ein offenes Ohr für unsere Kunden hat und Probleme lösungsorientiert anpackt. - Volle Verantwortung für unseren Support und zentrale Schnittstelle zu unseren Kunden. - Beantwortung von Anfragen schnell, kompetent und mit hoher Qualität. - Kommunikation ausschließlich schriftlich – kein Telefonservice notwendig. - Ticket-Management (Mail & WhatsApp): - Überblick über alle eingehenden Anfragen aus unserem Onlineshop und von Amazon. - Zügige Beantwortung oder Zuweisung an die entsprechenden Teammitglieder. - KI-gestützter Workflow: - Arbeiten mit moderner, KI-basierter Support-Software. - Prüfen, Kontrollieren und Optimieren der generierten Antworten. - Lösungsorientiertes Reklamationsmanagement: - Eigenständige Einschätzung von Defekten oder Problemen. - Finden der besten Lösung für den Kunden. - Klassischer Kundenservice & Retouren: - Schnelle Unterstützung bei Fragen zu Lieferzeiten. - Bereitstellung von Rechnungen und Pflege des Retourenmanagements. Qualifications - Verantwortungsbewusstsein & Überblick: - Behalten des Überblicks auch bei vielen Tickets. - Eigenverantwortliches Management von Prozessen. - E-Commerce-Affinität: - Idealerweise Erfahrung im E-Commerce (Shop/Amazon) oder Motivation zur Einarbeitung. - Starke schriftliche Kommunikation: - Fehlerfreies Deutsch und Gespür für schriftliche Kundenkommunikation. - Technologie-Offenheit: - Interesse an der Arbeit mit KI-basierten Tools. - Teamplay: - Wertschätzung einer strukturierten Zusammenarbeit und Austausch im Support-Team. - Selbstständige Arbeitsweise: - Strukturierte Arbeit im Homeoffice oder vor Ort in Schwaz. - Technisches Interesse als Bonus: - Keine Berührungsängste mit Technik, elektrotechnische Erfahrung ist ein Pluspunkt. Benefits - Remote-Freundlichkeit: - Wahl zwischen Büro in Schwaz, Tirol oder 100% Remote-Arbeit. - Moderner Arbeitsplatz: - Dynamisches, junges Team in einem modernen Umfeld. - Firmenlaptop: - Leistungsstarker Laptop (MacBook) für optimales Arbeiten. - Flexible Arbeitszeiten: - Gleitzeit für flexible Gestaltung des Arbeitstags (Arbeitsbeginn bis 9:00 Uhr). - Attraktives Gehalt: - Bruttojahresgehalt ab 36.000 € – Überzahlung je nach Qualifikation und Erfahrung möglich. - Anstellung in Vollzeit oder Teilzeit möglich.

Role Description Technical Lead plays a significant role in the growth of Exeevo and our solution platforms. This position supports various roles and works closely with Customer Success, Product, Engineering, and PMO. This role will be responsible for the successful management of the Operational Support Service that Exeevo provides to our customers, covering all technical aspects of our product. The successful candidate will act as the technical lead of support specialists and engineers to respond to and resolve incidents and service requests raised by the customers within the agreed SLAs. They will be the main point of contact for all service reporting and discussions with the customer, including identifying opportunities for growth of the adoption of the Exeevo tools within the customer’s business. This can include the management of incremental updates to the solution from the core product or changes requested by the operational users. At Exeevo, we operate in a fast-paced development environment where everyone rolls up their sleeves to accelerate our products forward for our customers. About Team The Customer Support team within Exeevo organization is responsible for ensuring best in class product quality and an exceptional customer experience in existing and future life science software technologies. The key pillars of Operations Manager include: - Process quality - Functional safety - Product quality - Continuous improvement - Quality analytics Key Responsibilities - Act as a Subject Matter Expert (SME) for the CRM system. - Support Microsoft Dynamics 365 CRM platform with sound knowledge in Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security model. - Support other team members in the knowledge transfer process. - Ensure the L2 Operational support team resolves incidents and requests from customers within the agreed SLAs. - Manage collaboration between the L2 and L3 product teams to resolve complex technical tickets. - Act as the technical lead for the Operational Specialists on the team. - Take ownership to resolve complex technical tickets that junior team members cannot address. - Meet with key stakeholders in the countries using the solution to review and follow up on key incidents and requests. - Build and maintain good relationships with customers. - Manage the prompt resolution of escalated tickets from customers. - Participate in knowledge transfers from the product and projects team. - Liaison with business teams to receive details of business changes, new content, template updates, etc. - Willing to visit client locations as required. Desired Skills & Experience - 5+ years’ experience of functional knowledge in Microsoft Dynamics CRM. - Experienced in User Configs, Data Import, and Export. - Experience in managing a team of support engineers. - Experience with SaaS-based technology solutions, preferably in Life Sciences. - Experience working closely with Customer and Engineering teams delivering support services and changes to customers. - Experience presenting operational status at a detailed level and rollup level to the leadership team. - Management of customers, including dealing with difficult situations. Education - Bachelor's degree or equivalent, IT and/or business focus. - Preferably holding Microsoft Dynamics CRM certifications or currently studying for certifications. Other Requirements / Working Conditions - Able to prioritize work in a multi-tasking environment. - Effective verbal, written, and presentation skills. - Able to meet tight deadlines, follow up on commitments, and act as needed. - Highly organized with exceptional eye for detail. - Strategic thinker who is action-oriented with a high sense of urgency. - Good track record of delivering results and achieving sales targets. - Ability to work collaboratively and build strong cross-functional relationships.