• Conduct phone interviews with prospective students • Engage with students by phone, email, and other communication channels • Present information about SNHU, program offerings, structure, accreditation, and cost • Achieve the expected goals including Daily activity, Schedule Adherence, Call Outline Adherence • Assist prospective students through the admission process • Partner with departments outside of Admission

• Assists patients with all billing inquiries face to face • Reviews all aspects of the patient bill(s) • Collects liability for upcoming procedure(s) and past due balances • Reviews options for benefit coverage for medical and pharmaceutical services • Secures authorizations and sets up fee arrangements • Ensures timely and accurate patient assistance to enhance experience • Serves as a liaison between patients, providers, and external departments

Role Description Saint Mary’s University of Minnesota seeks an experienced and energetic individual for the position of full-time, Core Faculty Member of the online Master’s of Social Work program. This is a full-time, 12-month, renewable, benefits-eligible position. The position is responsible for: - Teaching assigned courses including planning learning experiences designed to address the course objectives. - Facilitating learning through engagement. - Assessing student learning. - Developing and reviewing curriculum. - Student advising. - Assessing student achievement of competencies and outcomes. - Enhancing the scholarship and professional expertise of the program and the School of Health and Human Services through activities such as participating in faculty meetings and committees. Salary Range: $70,000-80,000/year Qualifications - An MSW degree from a CSWE-accredited institution is required; a doctoral degree in social work or a related field is preferred. - More than five years of social work practice experience in the field and an academic setting will be considered. - Experience in higher education is preferred, including teaching, program development, and/or administration, with experience in the Council on Social Work Education (CSWE) accreditation standards. - Currently licensed to practice social work in the state of Minnesota or be eligible for licensure in Minnesota is required; preference will be given to candidates with LICSW/LCSW licensure. Requirements - Expertise in, or a willingness to learn, the teaching of adult students. - Demonstrated basic proficiency and interest in educational technology such as Canvas and Panopto. - Ability to work effectively within a team structure to carry out the mission of the University. - Strong written and oral communication skills; must have fluency in the English language. - Learning-centered, student-focused, with the ability to foster a positive and inclusive learning environment. - Willingness to adapt curricula and teaching to current trends in the field. - Demonstrated excellence in online teaching, including the ability to deliver course content and assess learning objectives. - Experience teaching adult students is helpful. - Exemplify the core values of the profession as specified in the Social Work Code of Ethics and the core competencies specified in Council on Social Work Education Educational Policy and Accreditation Standards. - Support, respect, and advance the mission of Saint Mary’s University as a Lasallian Catholic institution. Benefits - Comprehensive benefit package including health, dental, vision, life and disability insurance. - Flexible spending. - Retirement pension plan. - Both undergraduate and graduate tuition remission plans.

Role Description As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities - Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. - Build rapport, actively listen, and foster client engagement. - Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. - Provide resources, coping strategies, referrals, and safety planning. - Intervene appropriately in emergent situations. - Maintain accurate, timely, and clinically sound documentation. - Multitask effectively while navigating multiple software systems. - While working from home, maintain HIPAA compliance and ensure focus by having a distraction-free, private office space with a door that locks, along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services are not permitted. Qualifications - MSW, PsyD, or PhD in a behavioral health field, OR - M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program. - Licensure must be active and in good standing. - Georgia residency required. Benefits - Comprehensive medical, dental, and life insurance. - 401(k) program with company match. - Company-matched student loan repayment program. - Short- and long-term disability (STD/LTD). - Employee Assistance Program (EAP). - Accrued PTO (earn up to 4 weeks in your first year). - Opportunities for professional growth and advancement. Compensation & Incentives - + $1.00/hour for employees who voluntarily commit to both Saturday and Sunday on their recurring schedule post-training. - + $1.00/hour for working a full 40-hour schedule in the workweek post-training. - Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. Company Description Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.