Role Description As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities - Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. - Build rapport, actively listen, and foster client engagement. - Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. - Provide resources, coping strategies, referrals, and safety planning. - Intervene appropriately in emergent situations. - Maintain accurate, timely, and clinically sound documentation. - Multitask effectively while navigating multiple software systems. - While working from home, maintain HIPAA compliance and ensure focus by having a distraction-free, private office space with a door that locks, along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services are not permitted. Qualifications - MSW, PsyD, or PhD in a behavioral health field, OR - M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program. - Licensure must be active and in good standing. - Georgia residency required. Benefits - Comprehensive medical, dental, and life insurance. - 401(k) program with company match. - Company-matched student loan repayment program. - Short- and long-term disability (STD/LTD). - Employee Assistance Program (EAP). - Accrued PTO (earn up to 4 weeks in your first year). - Opportunities for professional growth and advancement. Compensation & Incentives - + $1.00/hour for employees who voluntarily commit to both Saturday and Sunday on their recurring schedule post-training. - + $1.00/hour for working a full 40-hour schedule in the workweek post-training. - Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. Company Description Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.

Role Description As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities - Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. - Build rapport, actively listen, and foster client engagement. - Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. - Provide resources, coping strategies, referrals, and safety planning. - Intervene appropriately in emergent situations. - Maintain accurate, timely, and clinically sound documentation. - Multitask effectively while navigating multiple software systems. - While working from home, maintain HIPAA compliance and ensure focus with a distraction-free, private office space with a door that locks, along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services are not permitted. Qualifications - MSW, PsyD, or PhD in a behavioral health field, OR - M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program. - Licensure must be active and in good standing. - Remote, Georgia residency required. Benefits - Comprehensive medical, dental, and life insurance. - 401(k) program with company match. - Company-matched student loan repayment program. - Short- and long-term disability (STD/LTD). - Employee Assistance Program (EAP). - Accrued PTO (earn up to 4 weeks in your first year). - Opportunities for professional growth and advancement. Compensation & Incentives - + $1.00/hour for employees who voluntarily commit to both Saturday and Sunday on their recurring schedule post-training. - + $1.00/hour for working a full 40-hour schedule in the workweek post-training. - Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. Company Description Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.

Role Description We are seeking a highly qualified School Counselor who is dedicated to fostering the social, emotional, and academic development of every student! The School Counselor supports overall student success by partnering with staff members and families to inform student specific academic programming, create and maintain graduation and career plans, and provide proactive and preventative services. - Deliver proactive guidance curriculum to individuals and groups - Respond to individual and group needs with responsive counseling and programming - Review transfer student transcripts and inform appropriate course placements - Maintain and review transcripts for active students and inform credit award procedures - Create and maintain student graduation plans - Provide career readiness curriculum and facilitate creation of career plans - Deliver Social-Emotional Learning curriculum - Create and maintain Student 504 plans - Analyze student data to provide input on appropriate academic programs and interventions - Travels to support testing efforts and school events within the state as needed - Other duties as assigned Qualifications - Valid State Counselor license - Bachelor’s degree plus one (1) year previous experience in counseling and/or advisement OR equivalent combination of education and experience - Experience with the ASCA model - Experience with K-12 online learning - Experience with Local, State, and Federal laws and mandated reporting - Proficiency in Microsoft Office and Google Suite Products - Ability to handle confidential information responsibly and exhibit sound judgment while maintaining that confidentiality - Ability to manage difficult or emotional situations and make evidence-based decisions - Excellent written and oral communication skills - Ability to work well under pressure, effectively prioritizing and executing tasks to meet deadlines consistently - Customer service oriented - Ability to work independently and contribute to a team - Ability to pass federal and state criminal background checks Benefits - The annual starting salary for this position is between $43,000 - $51,000 annually. - Life benefits – time & peace of mind - Paid time off - Retirement contributions - Optional Basic Life and AD&D insurance - Voluntary life insurance (employee, spouse, child) - Discounted childcare at Early Learning Academies locations - Health benefits – stay well & thrive - Medical, dental, and vision insurance - Employee Assistance Program - Voluntary short-term disability insurance - Voluntary long-term disability insurance - Career benefits – keep growing - Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals

• Deliver proactive guidance curriculum to individuals and groups • Respond to individual and group needs with responsive counseling and programming • Review transfer student transcripts and inform appropriate course placements • Maintain and review transcripts for active students and inform credit award procedures • Create and maintain student graduation plans • Provide career readiness curriculum and facilitate creation of career plans • Deliver Social-Emotional Learning curriculum • Create and maintain Student 504 plans • Analyze student data to provide input on appropriate academic programs and interventions • Travels to support testing efforts and school events within the state as needed • Other duties as assigned