• You’ll be at the heart of our growth story, driving adoption, expansion and making a direct impact at the worlds leading enterprises like Dun & Bradstreet, HPE, Nutanix, Lumen, Fidelity and more. • Do you love customers? Do you spark exploration in every conversation? Do you love helping people achieve an outcome? Do you want to work in cutting-edge Artificial Intelligence? • We are on the hunt for trailblazing, customer success representatives who want to help companies achieve amazing growth results. • Passionate team focused on helping companies realize value from Revenue.io. A team that is data driven and customer centric. A team that uses the products we build, to help each of us learn and communicate better every day! The team is hungry to scale, grow and change the customer success experience. You’ll get mentorship both from leadership and from across the team.

• Develop and champion a long-term product vision and roadmap for Customer Success at Veeam, driving excellence in customer support and experience. • Translate customer insights, market trends, and data into actionable features and service enhancements, ensuring Customer Success offerings evolve with client needs. • Lead the adoption of emerging technologies, particularly AI/ML (e.g., chatbots, automation, predictive analytics), to transform and optimize CS operations. • Partner with Engineering, Marketing, Sales, and Support leaders to ensure seamless execution of the Customer Success strategy from ideation through launch. • Define and monitor KPIs, leveraging data to measure impact and continuously refine strategies for growth, retention, and customer value. • Oversee the full lifecycle of Customer Success products and services, ensuring features deliver measurable business outcomes and align with Veeam’s objectives.

• Responsible for leading, coaching, and developing a team of Account Managers; including setting goals, assessing performance, and driving professional growth • Drive retention and growth across the book of business by proactively managing risk and identifying expansion opportunities • Act as a leader sponsor in customer consultations, finalist meetings, and internal discussions • Support team members in navigating complex inquiries, escalated issues, and multi-stakeholder customer environments • Identify and implement process improvements that enhance service delivery, partner experience, and team efficiency • Partner cross-functionally with Operations, Compliance, Product, and Sales to resolve issues and advance program goals • Develop methods for improving customer success operational effectiveness and contribute to strategic planning • Travel as needed to support partner and customer engagements, including mandatory kickoff events and other key business initiatives • Perform other duties as assigned

• Own all lifecycle programs (welcome, onboarding, post‑purchase, cross‑sell/upsell, loyalty, churn risk, reactivation, win‑back). • Lead the evolution from a merch‑calendar mindset to a customer‑centric, lifecycle‑driven program. • Establish a multi‑year CRM/Loyalty roadmap aligned to brand storytelling, customer engagement, and business growth. • Run performance‑driven campaigns and high‑converting automations across Email/SMS; set creative, segmentation, and QA standards. • Build testing frameworks (A/B/MVT), personalization rules, and fatigue controls to continuously improve engagement, RPR, and LTV. • Own retention analytics & attribution—identify which flows, campaigns, and product types drive true repeat revenue. • Own the lifecycle tech stack (ESP, SMS, deliverability, Loyalty, Personalization, Journey orchestration, Analytics). • Leverage AI and automation to accelerate testing velocity, improve creative relevance, and surface revenue‑driving insights. • Champion cross‑functional alignment with Paid Media, Brand Marketing, Creative, Retail, Product, and Data/Engineering.