• Lead execution of operational excellence initiatives across one or more vertical (Enrollment, Claims, Call Center, etc) functions for BPaaS customers. • Manage program planning and delivery, including timelines, resource allocation, and stakeholder communication. • Conduct operational assessments and partner with functional leaders to identify inefficiencies and improvement opportunities. • Perform root cause analysis and develop actionable recommendations for process optimization. • Develop and maintain program dashboards to track KPIs, cost savings, and efficiency gains. • Coordinate cross-functional teams to implement process improvements, automation, and workflow optimization. • Ensure standardization of processes and best practices across customer accounts. • Collaborate with technology teams to support automation initiatives (RPA, AI/ML). • Prepare business cases and ROI analyses for proposed initiatives. • Drive change management efforts to ensure adoption and sustainability of improvements. • Facilitate governance processes, including regular review cadences and escalation protocols. • Communicate program progress and outcomes to executive stakeholders and clients. • Mentor and develop team members within the operational excellence function.

• Lead end-to-end execution of quality and safety initiatives, including planning, stakeholder alignment, timelines, and reporting. • Develop and maintain program plans for clinical audits, quality metrics, incident reporting, and risk mitigation efforts. • Track progress, risks, and outcomes to ensure initiatives are delivered on time and with measurable impact. • Prepare monthly quality reports, dashboards, and partner-facing reporting deliverables. • Generate clinician scorecards, chart review summaries, and tracking lists for clinicians under review. • Support internal and external quality meetings by preparing materials, summaries, and performance reporting. • Identify, pull, and categorize charts for routine, priority, and focused chart reviews using established rubrics. • Track and support chart review workflows for new and existing clinicians. • Ensure timely completion of chart reviews and provide status updates to clinical leadership. • Maintain accurate quality and clinician tracking documentation across systems (including JIRA or similar tools). • Support onboarding workflows by ensuring clinician records, quality tracking, and supervision details are up to date. • Assist with implementation calls and provide support related to clinical quality and NP supervision requirements. • Support the development and implementation of tools to streamline quality reporting, chart review operations, and supervision tracking. Identify opportunities to automate manual processes and improve reporting efficiency. • Partner with internal teams to enhance visibility and access to quality and supervision data. • Work closely with clinical leadership and partner-facing teams to meet ongoing reporting needs and respond to ad-hoc requests.

• Provide executive oversight and direction for program operations, ensuring performance aligns with contractual requirements, government guidance, and quality standards. • Serve as a senior interface with government stakeholders, supporting governance, performance reviews, issue resolution, and risk management. • Lead integrated teams and subcontractor partners to deliver efficient, compliant, and timely program outcomes. • Oversee healthcare program integrity activities, including data-driven analysis, audits, oversight activities, and stakeholder communications. • Ensure high-quality delivery of program outputs such as analytic reports, alerts, and external communications. • Provide leadership for audit planning, execution, documentation, and corrective action processes. • Oversee operational workflows for correspondence management, issue tracking, and responsiveness to external stakeholders. • Lead coordination with related federal contractors and oversight entities to support aligned program execution and avoid duplication of effort. • Support transition and implementation activities for new or expanding federal programs, ensuring continuity of operations. • Ensure compliance with federal security, privacy, training, and records management requirements.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves overseeing the RHRC’s Washington State program, serving as the program lead and liaison with both Washington state officials and other key stakeholders. - Model the RHRC’s cultural values daily. - Be flexible and positive in adapting to job or business changes. - Be a good team player. Qualifications - Reside in the state of Washington - Bachelor’s degree in healthcare administration, public health, business administration, or related field or combined education and experience. - A minimum of five (5) years of progressive experience in program management. - Demonstrated knowledge of rural healthcare, including the financial, operational, and regulatory challenges unique to rural hospitals (preferred). - Proven experience in program management, including compliance, reporting, and performance monitoring requirements, preferably supporting rural communities and multi-site healthcare delivery systems. - Proficiency in Microsoft Office applications, including Word, SharePoint, Outlook, Teams, and PowerPoint. - Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders. - Highly self-directed, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. - Familiarity with innovative healthcare delivery and payment model preferred. - Rural healthcare experience is strongly preferred. - Demonstrated ability to quickly learn and apply new concepts and frameworks. - Proven ability to foster a positive, collaborative, and inclusive work culture. - Fluency in English, with excellent written and verbal communication skills. - Experience working effectively in a remote work environment. - Access to reliable high-speed internet. - Willingness and ability to travel as required, up to 50%. Requirements - Oversee the implementation of the comprehensive project plan. - Support project plan revisions as may be needed from time to time, and annual updates over the course of the engagement. - Manage the day-to-day expectations of the program, overseeing the execution of the workplan, and coordinating all workflows required for RHRC. - Monitor deliverables and timelines, ensuring all requirements are met within the specified timeframes. - Establish relationships with key leadership and support effective communication to governance, community, and various stakeholders, as needed. - Provide necessary education to stakeholders, their communities, state offices of rural health, and other relevant entities on the services available through the RHRC. - Travel to client and stakeholder locations with frequency to manage relationships. - Oversee all financial programmatic aspects, including budgeting and tracking expenses, to ensure compliance. - Prepare and submit regular reports as required, providing updates on program progress, outcomes, and financial status as required to meet contractual obligations. - Attend standing project-related meetings, including calls with partners, State officers, and core team meetings to stay up to date on work streams and progress. - Attend RHRC internal meetings. - Perform other duties as assigned. Work Status - Full-time, 37.5-hour workweek. - This is a fully remote position. - Employment is limited to candidates who reside in the state of Washington due to payroll and compliance requirements. Salary Range - $95,000 - $105,000, dependent on experience. Recruitment Process - Apply for this position via Indeed. - Selected applicants can anticipate two rounds of interviews covering technical, behavior, and personality-based questions. - Interviews are conducted by panels of peers. - The provision of three professional references is required if selected for 2nd rounds. - Decisions are typically made upon the completion of 2nd rounds, however, additional conversations may be requested to address any outstanding questions.