• Lead end-to-end execution of quality and safety initiatives, including planning, stakeholder alignment, timelines, and reporting. • Develop and maintain program plans for clinical audits, quality metrics, incident reporting, and risk mitigation efforts. • Track progress, risks, and outcomes to ensure initiatives are delivered on time and with measurable impact. • Prepare monthly quality reports, dashboards, and partner-facing reporting deliverables. • Generate clinician scorecards, chart review summaries, and tracking lists for clinicians under review. • Support internal and external quality meetings by preparing materials, summaries, and performance reporting. • Identify, pull, and categorize charts for routine, priority, and focused chart reviews using established rubrics. • Track and support chart review workflows for new and existing clinicians. • Ensure timely completion of chart reviews and provide status updates to clinical leadership. • Maintain accurate quality and clinician tracking documentation across systems (including JIRA or similar tools). • Support onboarding workflows by ensuring clinician records, quality tracking, and supervision details are up to date. • Assist with implementation calls and provide support related to clinical quality and NP supervision requirements. • Support the development and implementation of tools to streamline quality reporting, chart review operations, and supervision tracking. Identify opportunities to automate manual processes and improve reporting efficiency. • Partner with internal teams to enhance visibility and access to quality and supervision data. • Work closely with clinical leadership and partner-facing teams to meet ongoing reporting needs and respond to ad-hoc requests.

• Provide executive oversight and direction for program operations, ensuring performance aligns with contractual requirements, government guidance, and quality standards. • Serve as a senior interface with government stakeholders, supporting governance, performance reviews, issue resolution, and risk management. • Lead integrated teams and subcontractor partners to deliver efficient, compliant, and timely program outcomes. • Oversee healthcare program integrity activities, including data-driven analysis, audits, oversight activities, and stakeholder communications. • Ensure high-quality delivery of program outputs such as analytic reports, alerts, and external communications. • Provide leadership for audit planning, execution, documentation, and corrective action processes. • Oversee operational workflows for correspondence management, issue tracking, and responsiveness to external stakeholders. • Lead coordination with related federal contractors and oversight entities to support aligned program execution and avoid duplication of effort. • Support transition and implementation activities for new or expanding federal programs, ensuring continuity of operations. • Ensure compliance with federal security, privacy, training, and records management requirements.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves overseeing the RHRC’s Washington State program, serving as the program lead and liaison with both Washington state officials and other key stakeholders. - Model the RHRC’s cultural values daily. - Be flexible and positive in adapting to job or business changes. - Be a good team player. Qualifications - Reside in the state of Washington - Bachelor’s degree in healthcare administration, public health, business administration, or related field or combined education and experience. - A minimum of five (5) years of progressive experience in program management. - Demonstrated knowledge of rural healthcare, including the financial, operational, and regulatory challenges unique to rural hospitals (preferred). - Proven experience in program management, including compliance, reporting, and performance monitoring requirements, preferably supporting rural communities and multi-site healthcare delivery systems. - Proficiency in Microsoft Office applications, including Word, SharePoint, Outlook, Teams, and PowerPoint. - Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders. - Highly self-directed, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. - Familiarity with innovative healthcare delivery and payment model preferred. - Rural healthcare experience is strongly preferred. - Demonstrated ability to quickly learn and apply new concepts and frameworks. - Proven ability to foster a positive, collaborative, and inclusive work culture. - Fluency in English, with excellent written and verbal communication skills. - Experience working effectively in a remote work environment. - Access to reliable high-speed internet. - Willingness and ability to travel as required, up to 50%. Requirements - Oversee the implementation of the comprehensive project plan. - Support project plan revisions as may be needed from time to time, and annual updates over the course of the engagement. - Manage the day-to-day expectations of the program, overseeing the execution of the workplan, and coordinating all workflows required for RHRC. - Monitor deliverables and timelines, ensuring all requirements are met within the specified timeframes. - Establish relationships with key leadership and support effective communication to governance, community, and various stakeholders, as needed. - Provide necessary education to stakeholders, their communities, state offices of rural health, and other relevant entities on the services available through the RHRC. - Travel to client and stakeholder locations with frequency to manage relationships. - Oversee all financial programmatic aspects, including budgeting and tracking expenses, to ensure compliance. - Prepare and submit regular reports as required, providing updates on program progress, outcomes, and financial status as required to meet contractual obligations. - Attend standing project-related meetings, including calls with partners, State officers, and core team meetings to stay up to date on work streams and progress. - Attend RHRC internal meetings. - Perform other duties as assigned. Work Status - Full-time, 37.5-hour workweek. - This is a fully remote position. - Employment is limited to candidates who reside in the state of Washington due to payroll and compliance requirements. Salary Range - $95,000 - $105,000, dependent on experience. Recruitment Process - Apply for this position via Indeed. - Selected applicants can anticipate two rounds of interviews covering technical, behavior, and personality-based questions. - Interviews are conducted by panels of peers. - The provision of three professional references is required if selected for 2nd rounds. - Decisions are typically made upon the completion of 2nd rounds, however, additional conversations may be requested to address any outstanding questions.

About Integrated Specialty Coverages Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market. Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners. Job Summary We are seeking an experienced Insurance Program Manager to play a pivotal role in enhancing our various Insurance Program technology platform and operational workflows. The ideal candidate will lead program development requirements, overseeing the configuration of rate/quote/bind/issuance systems, and fortifying support processes for individual policy transactions and supporting M&A integration. Additionally, this role will encompass responsibilities typical of a Program Manager within an insurance setting, meaning ownership of program or integration projects from start to finish, working across multiple business units at ISC. There will be a significant amount of project management work associated with this role in addition to driving insurance business requirements for systems and operations. This is an exciting opportunity for a dynamic individual who excels in both insurance operations and information systems management and is eager to drive impactful change within the insurance industry. Position Responsibilities Take lead ownership of new insurance program concepts from start to finish from a requirement, project plan, and cross-functional integration perspective Provide project management for cross business-unit collaboration Collaborate with IT teams and business unit stakeholders to create detailed system and workflow requirements and propose efficient solutions in line with insurance industry standards. Design, document, implement, and maintain configurable information systems, ensuring data integrity, security, and compliance with regulatory standards where applicable. Manage and troubleshoot system-related issues, offering technical support to users, and overseeing system upgrades or modifications to optimize performance. Conduct regular audits and assessments of information systems to identify vulnerabilities and implement appropriate security measures. Collaborate with Program Managers and underwriters evolve and maintain the rate, quote, bind, and policy issuance systems for both existing and prospective programs. Facilitate a seamless transition of programs from acquired companies by collaborating with technical and underwriting teams to integrate them into the ISC platform. Provide Project management, tracking, and business updates around key projects Lead and manage on and offshore support resources, augmenting procedures for pre & post-bind activities, encompassing: Endorsements processing Policy/invoice validation Ensuring audit file completeness Collaboration with the accounting department on Premium Finance/Accounts Payable processes Bordereau delivery and automation Overseeing inspections Managing surplus lines filing (collaborating with vendors) Minimum Qualifications Bachelors Degree Minimum of 8+ years of hands-on experience in commercial lines underwriting or operations 5+ years of project management experience Proficiency in configuring and updating insurance policy administration systems, preferably with MGA Systems experience but not required (minimum 5 years) Proficient in MS Office, particularly MS Excel Experience using tools such as Visio or Figma for workflow mapping Entrepreneurial mindset with the ability to independently drive projects and tasks Demonstrated experience in managing teams effectively Expertise in information systems design, implementation, security, and troubleshooting within the insurance industry Ability to handle multiplate tasks and provide project management capabilities Preferred Qualifications PMP certification This role also offers bonus pay. Your ISC Talent Acquisition representative will share more details about the bonus component should you advance in the interview process. The starting annual pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits. ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. National Pay Range $136,283 — $170,353 USD Benefits of Working at ISC Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows Professional development opportunities Owner Referral Program Work from home reimbursement for remote/hybrid roles Canary emergency financial assistance program Comprehensive medical, dental, vision Life/AD&D Insurance Confidential, Employee Assistance Program Health Savings Account, includes company contribution Short-term disability Voluntary benefits - supplemental accident, critical illness, hospital insurance Employee discounts 401(k) Plan with company match contribution Addition Wealth Financial Wellness Program Various Time Off Programs 11 company paid holidays Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at HR@ISCMGA.com or 760-599-7242. ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment. Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law. **Must be legally authorized to work in the United States.** **ISC participates in the Federal E-Verify program**