Job Title: Principal Experience Designer Location: South San Francisco United States Job Description: Laboratory & Sciences 58 USD - 96 USD/hour Job Description The Principal Experience Designer leads strategy and delivery within a Customer Experience Suite, ensuring that UX, UI, and CX design strategies accelerate progress toward exceptional customer experiences and measurable business impact. This role serves as a sr individual contributor and subject matter expert, applying deep experience design expertise to digital products and capabilities while mentoring junior designers. The position shapes a digital-forward experience design vision, integrates advanced technologies and omnichannel engagement, and helps redefine how patients, healthcare professionals, and internal teams experience digital solutions in a highly regulated environment. Responsibilities - Shape a digital-forward experience design vision and standards by leveraging knowledge of industry and competitive trends and aligning them with strategic product suite and business priorities. - Partner with sr experience design leadership to drive the overall experience design vision and product standards, ensuring alignment with sr enterprise business stakeholder priorities, technical team capabilities, and process opportunities. - Develop innovation workstreams that drive experimentation and new product features within a product-oriented model and team, fostering continuous improvement and innovation. - Define target users in collaboration with analytics partners, deeply understand user research, prioritize key features and functionalities, and set clear performance objectives that balance business requirements with an exceptional end-user experience. - Take accountability for key experience design initiatives in partnership with sr experience design leadership, contributing to product strategic planning, digital-forward operational execution, delivery milestones, and business outcomes with measurable impact through adoption and sustained engagement. - Evangelize the role and value of UX, UI, and CX design in achieving enterprise objectives by communicating design value propositions, strategies, and roadmaps to sr leaders and stakeholders across the organization. - Partner with leadership to drive prioritization, manage stakeholders across the enterprise, and resolve conflicts to align and advance product roadmaps and enhancements. - Collaborate with UX/UI analysts and informatics teams to align business outcomes with technical feasibility, ensuring that products deliver both business value and strong technical performance. - Partner with business product owners and customer experience suite leadership to align roadmaps and initiatives that meet patient, professional, and internal customer needs. - Collaborate with global product managers to drive effective cross-regional collaboration, shared learnings, and operational efficiencies. - Take accountability for delivering business-relevant products that meet stakeholder needs by collecting, aligning, and implementing feedback while ensuring alignment with broader business objectives. - Define business cases and support budgetary and funding needs for experience design initiatives, articulating value and expected impact. - Drive the definition of business requirements for product usage and system health, leveraging internal and industry standards to ensure robust performance and reliability. - Partner with measurement and optimization business product owners to inform ongoing CX and UX advancements and operations, using insights to refine and evolve experiences. - Comply with all applicable laws, regulations, and internal policies that govern activities in a highly regulated environment. - Mentor and coach junior experience design team members, fostering a culture of collaboration, innovation, accountability, and an exemplary employee experience. - Cultivate an environment that emphasizes design craft, quality, and consistency, including the use and evolution of design systems. - Build and manage a design system to ensure consistent, scalable, and high-quality user experiences across digital products. - Leverage advanced knowledge of workflow tools, automation systems, and compliance frameworks to design and implement efficient, compliant digital experiences. Essential Skills - Bachelor’s degree in business, technology, operations, science, marketing, or a related field. - 10 years of professional experience, including at least 7 years in experience design, product design, UX design, or a closely related field. - Proven ability to own and manage the full product lifecycle, including visioning, roadmap creation, execution, and impact measurement for specific products or features. - Strong stakeholder alignment skills to drive effective cross-functional collaboration across business, technical, and compliance teams. - Demonstrated mentorship and guidance abilities, with experience coaching and supporting talent indirectly. - Excellent communication skills to drive change, influence stakeholders, and clearly evangelize the product and experience design vision. - Experience working in an agile setting or bringing agile best-practice mentorship to teams and processes. - Experience collaborating with legal, compliance, and privacy teams to ensure adherence to governance and regulatory standards, and to help influence and evolve those standards where appropriate. - Ability to innovate and foster experimentation to enhance product capabilities and user experiences. - Proven ability to adapt and navigate ambiguous or evolving environments while maintaining focus on outcomes. - Strong problem-solving and strategic thinking skills, with the ability to balance short-term execution needs and long-term vision. - Hands-on experience in UX design, product design, and digital experience design, including defining user journeys and interaction patterns. - Advanced knowledge of workflow tools, automation systems, and compliance frameworks relevant to digital products and customer experiences. - Experience building and managing a design system to ensure consistent and scalable design across products. - Demonstrated capability in design, UX design, marketing strategy, and product design as core skill areas. Additional Skills & Qualifications - Advanced degree or equivalent experience, such as an MBA or related graduate-level qualification. - Experience in healthcare, pharmaceutical, or other highly regulated industries. - Proven success in managing complex projects that require both strategic planning and detailed operational execution. - Experience working within or alongside customer engagement, marketing, medical affairs, public affairs, and access-focused teams. - Familiarity with omnichannel engagement strategies, end-to-end content management, and digital engagement technologies. - Experience driving or contributing to innovation workstreams that explore new product concepts, features, and digital capabilities. - Comfort presenting portfolios and case studies to sr stakeholders, demonstrating impact, process, and outcomes. - Ability to cultivate a strong design culture focused on craft, quality, and continuous improvement. Work Environment The role operates in a hybrid working model that combines on-site and remote work, with three days spent on-site and two days working remotely each week. You will collaborate closely with cross-functional teams in a digital-first environment that emphasizes advanced technologies, AI, omnichannel engagement, and end-to-end content management. The organization fosters a culture of inclusivity, integrity, creativity, and innovation, with a strong focus on improving patient outcomes and delivering meaningful customer experiences. Work involves regular interaction with legal, compliance, and privacy functions due to the highly regulated nature of the industry. The interview process typically includes three video-based rounds: an initial 30-minute conversation with the hiring leader, a 45-minute panel interview with a portfolio presentation, and a final 45-minute video interview. The environment encourages experimentation, collaboration, and accountability, supported by workflow tools, automation systems, and design systems to deliver consistent, compliant, and high-quality digital experiences. Job Type & Location This is a Contract position based out of South San Francisco, CA. Pay and Benefits The pay range for this position is $58.00 - $96.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in South San Francisco,CA. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Title: Freelance - Senior Production Designer Location: US Job Description: VSA’s purpose is to design for a better human experience. As a strategy and design agency, we blend consumer insights and data with human-centered design to activate meaningful, motivating and measurable experiences in an increasingly noisy world. With offices in Chicago, New York and San Francisco, VSA offers a full range of fully integrated capabilities—branding, advertising, data science and technology—all under one roof. VSA is also a proud member of Meet The People, an international family of unified and independent agencies. For more than 40 years, we have delivered solutions for business and creative leaders at some of the world’s most respected brands and forward-thinking organizations, including Google, Nike and IBM. The Senior Production Designer will be a member of VSA’s Production Team. Production is a fully integrated team that works collaboratively with all VSA disciplines and across all clients, mediums and geographies. The Senior Production Designer is typically involved from client approval of a creative concept through final delivery. They will collaborate with the Producer and/or Project Manager and Creative Leads on projects to execute the creative vision. These projects can range from internal VSA or client communications to various forms of print advertising, promotional pieces, static social media assets and presentations. They are responsible for ensuring files adhere to specifications and are technically correct for the intended reproduction conditions. The Senior Production Designer is expected to adhere to scheduled deadlines for reviews and to deliver pristine final files on deadline and maintain all VSA best practices. VSA Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, equitable environment for all employees. All employment decisions are made based on qualifications, merit and business need. Responsibilities: - Manage workload to timelines set by Producer or Project Manager. - Monitor progress and make necessary adjustments to ensure on-time delivery. - Assist in defining and executing production standards on a project. - Address production challenges, troubleshoot and find solutions. - Quickly grasp and apply design intent. - Ensure technically sound file construction. - Adhere to client brand standards. - Manage multiple assignments simultaneously. - Collaborate effectively across VSA’s departments. - Maintain Production Team and VSA standards and conventions by: - Keeping a professional, positive, proactive and solutions-oriented mentality. - Striving for excellence in execution of all assignments. - Keeping files current and backed up. - Maintaining accurate naming conventions and file standards. - Ensuring on-time and accurate time entry in Workamajig. - Additional responsibilities as assigned. Qualifications: - 5+ years minimum working experience in a creative production role; agency experience is a plus. - Expertise in Adobe Creative Suite, with an emphasis on InDesign and Illustrator. - Expertise in presentation production (PowerPoint and Google Slides). - Expertise in Figma. - Experience using Google Cloud applications: Slides, Docs, Sheet, etc. - Experience with interactive PDFs and HTML is a plus. - Excellent design, color and typographic skills. - Strong oral and written communication skills. - Adept at preemptively identifying problems and devising solutions. - Commitment to high-quality work. - Ability to maintain positive and productive relationships with clients, team members, peers and managers. - Versatility and the ability to handle multiple projects and re-prioritizations. - Ability to organize information, prioritize, have attention to detail and accurately follow procedures. - Ability to maintain self-motivation and work independently. VSA Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, equitable environment for all employees. All employment decisions are made based on qualifications, merit and business need. California Residents - Please review our Privacy Notice here.

Title: Experience Designer Location: USA, Massachusetts, Boston, 200 Berkeley Street Job Description: As an Experience Designer on the CX Team at John Hancock, you will play a key role in helping make John Hancock the #1 choice for distributors and customers. You'll work alongside other designers, CX researchers, product owners, copywriters, graphic designers, strategists, and web developers to turn insights into meaningful action. Your work will help create and improve digital experiences that drive engagement, loyalty, and deliver shared value. You will work cross-functionally to design experiences that drive engagement, loyalty, and deliver shared value: helping people live longer, healthier, better lives while driving business results. Your work will create a better experience for our customers, distributors, and prospects. Our distributors (producers and intermediaries) sell our life insurance products to customers. These improvements will help distributors manage their clients, their business with us and learn more about our products and services we offer. What motivates you? - An unwavering curiosity to ask why - Collaboratively working in teams, enjoying getting things done together - Finding a balance between what’s best for the customers, our business and our shareholders - Thinking big and bold - Joy designing digital experiences - Taking ownership and building solutions, while focusing on what matters - Doing and speaking up for what’s right - Working with integrity and professionalism - Sharing your humanity, helping build a diverse and inclusive work environment Position Responsibilities: - Contribute to translating complex front- and backstage processes into blueprint service designs, vendor integration flows, and other artifacts, partnering with senior designers to align stakeholders and drive best-in-class digital experiences - Collaborate with Product Owners, Engineering, Marketing and other key partners to balance product and user needs - Facilitate design thinking workshops and stakeholder reviews to develop and refine ideas/solutions - Plan and support user testing/validation, synthesizing insights and sharing recommendations with the team. - Clearly articulate design processes, ideas, and solutions to internal partners, bringing them along in the solution creation process - Be a storyteller – A critical element of all design roles is to deliver insights about people and behavior – verbally and visually. Help shape compelling narratives about user insights in a way that generates empathy, emotion, and engagement. - Use our design system to create best in class, responsive UI – delivering wireframes, prototypes, and detailed specifications for user interactions across web properties and touchpoints - Apply current and emerging UI best practices and digital standards in all design deliverables, pushing us from good to great. - Participate in QA throughout development to ensure the experience delivered to customers meets expectations - Dedicate time to learning about our products and market to identify product and business model opportunities, and keep customers at the forefront of every decision Required Qualifications: - 2-5 years of dedicated UX design experience designing complex solutions for digital environments including experience with information architecture. - Bachelor's degree in design, psychology, or relevant field. - An online portfolio containing digital work and case studies describing your process. - High competence with some of or all the following design tools: Figma, Adobe AEM, Adobe Creative Cloud. - A strategic perspective on design, by launching MVP designs while also contributing to long-term roadmaps for digital environments. - Solid communication and presentation skills, with the ability to share work with peers and senior leaders. - Ability to clearly and effectively articulate design processes, ideas, and solutions to internal partners and business partners. - Ability to work independently on defined problems, seeking support from senior designers and your manager as needed. - A deep understanding of and passion for championing the importance of human centered design. - Openness to receiving feedback and constructive criticism. - Basic understanding of how HTML, CSS, JavaScript, and other front end technologies work with design. - Positive and flexible mindset, especially when navigating ambiguity and change. Preferred Qualifications: - Experience in financial services and / or highly regulated industries is a plus. When you join our team: - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. If you are applying to this role in Massachusetts, please note the salary range is $73,350 - $122,250 USD. #LI-JH #LI-Hybrid The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $73,350.00 USD - $122,250.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

Role Description We are looking for a Senior Digital Designer (Web, UX & Social Design Focus) to join our remote team and help create strategic, visually impactful digital experiences for global clients. This role is ideal for a designer who combines strong visual design skills with digital experience thinking. - Create high-quality digital designs across websites, landing pages, social media, and marketing campaigns. - Develop creative concepts and visual directions based on client objectives. - Design responsive website experiences, landing pages, and digital interfaces. - Create social media assets, campaign visuals, and content designs for digital platforms. - Translate complex products, services, or ideas into clear and engaging visual stories. - Develop presentations, mood boards, and creative concepts for client discussions. - Apply a strong understanding of typography, layout, branding, and visual hierarchy. - Support UI/UX design projects, including user flows, wireframes, prototypes, and interface designs. - Create visual storytelling concepts for digital campaigns, video content, or motion projects. - Collaborate with content, marketing, strategy, and development teams. - Present design ideas and explain creative decisions to clients and stakeholders. Qualifications - At least 5 years of experience in digital, visual, web, UI/UX, or related roles. - Strong portfolio demonstrating digital experiences, websites, campaigns, and social media design. - Experience creating designs for digital platforms, including websites, mobile, social media, and marketing channels. - Strong proficiency in Figma and Adobe Creative Suite or equivalent design tools. - Strong understanding of UX principles, responsive design, and digital best practices. - Ability to develop concepts from brief through final execution. - Strong visual storytelling skills and attention to detail. - Ability to communicate design rationale clearly with clients and internal teams. Requirements - Candidates with experience in digital agencies, creative agencies, brand studios, or in-house creative teams. - Website design, landing pages, and digital product experiences. - Social media campaigns and branded content. - B2B, SaaS, technology, fintech, or enterprise brands. - Client-facing creative presentations and design reviews.