Title: Experience Designer Location: USA, Massachusetts, Boston, 200 Berkeley Street Job Description: As an Experience Designer on the CX Team at John Hancock, you will play a key role in helping make John Hancock the #1 choice for distributors and customers. You'll work alongside other designers, CX researchers, product owners, copywriters, graphic designers, strategists, and web developers to turn insights into meaningful action. Your work will help create and improve digital experiences that drive engagement, loyalty, and deliver shared value. You will work cross-functionally to design experiences that drive engagement, loyalty, and deliver shared value: helping people live longer, healthier, better lives while driving business results. Your work will create a better experience for our customers, distributors, and prospects. Our distributors (producers and intermediaries) sell our life insurance products to customers. These improvements will help distributors manage their clients, their business with us and learn more about our products and services we offer. What motivates you? - An unwavering curiosity to ask why - Collaboratively working in teams, enjoying getting things done together - Finding a balance between what’s best for the customers, our business and our shareholders - Thinking big and bold - Joy designing digital experiences - Taking ownership and building solutions, while focusing on what matters - Doing and speaking up for what’s right - Working with integrity and professionalism - Sharing your humanity, helping build a diverse and inclusive work environment Position Responsibilities: - Contribute to translating complex front- and backstage processes into blueprint service designs, vendor integration flows, and other artifacts, partnering with senior designers to align stakeholders and drive best-in-class digital experiences - Collaborate with Product Owners, Engineering, Marketing and other key partners to balance product and user needs - Facilitate design thinking workshops and stakeholder reviews to develop and refine ideas/solutions - Plan and support user testing/validation, synthesizing insights and sharing recommendations with the team. - Clearly articulate design processes, ideas, and solutions to internal partners, bringing them along in the solution creation process - Be a storyteller – A critical element of all design roles is to deliver insights about people and behavior – verbally and visually. Help shape compelling narratives about user insights in a way that generates empathy, emotion, and engagement. - Use our design system to create best in class, responsive UI – delivering wireframes, prototypes, and detailed specifications for user interactions across web properties and touchpoints - Apply current and emerging UI best practices and digital standards in all design deliverables, pushing us from good to great. - Participate in QA throughout development to ensure the experience delivered to customers meets expectations - Dedicate time to learning about our products and market to identify product and business model opportunities, and keep customers at the forefront of every decision Required Qualifications: - 2-5 years of dedicated UX design experience designing complex solutions for digital environments including experience with information architecture. - Bachelor's degree in design, psychology, or relevant field. - An online portfolio containing digital work and case studies describing your process. - High competence with some of or all the following design tools: Figma, Adobe AEM, Adobe Creative Cloud. - A strategic perspective on design, by launching MVP designs while also contributing to long-term roadmaps for digital environments. - Solid communication and presentation skills, with the ability to share work with peers and senior leaders. - Ability to clearly and effectively articulate design processes, ideas, and solutions to internal partners and business partners. - Ability to work independently on defined problems, seeking support from senior designers and your manager as needed. - A deep understanding of and passion for championing the importance of human centered design. - Openness to receiving feedback and constructive criticism. - Basic understanding of how HTML, CSS, JavaScript, and other front end technologies work with design. - Positive and flexible mindset, especially when navigating ambiguity and change. Preferred Qualifications: - Experience in financial services and / or highly regulated industries is a plus. When you join our team: - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. If you are applying to this role in Massachusetts, please note the salary range is $73,350 - $122,250 USD. #LI-JH #LI-Hybrid The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $73,350.00 USD - $122,250.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

Role Description We are looking for a Senior Digital Designer (Web, UX & Social Design Focus) to join our remote team and help create strategic, visually impactful digital experiences for global clients. This role is ideal for a designer who combines strong visual design skills with digital experience thinking. - Create high-quality digital designs across websites, landing pages, social media, and marketing campaigns. - Develop creative concepts and visual directions based on client objectives. - Design responsive website experiences, landing pages, and digital interfaces. - Create social media assets, campaign visuals, and content designs for digital platforms. - Translate complex products, services, or ideas into clear and engaging visual stories. - Develop presentations, mood boards, and creative concepts for client discussions. - Apply a strong understanding of typography, layout, branding, and visual hierarchy. - Support UI/UX design projects, including user flows, wireframes, prototypes, and interface designs. - Create visual storytelling concepts for digital campaigns, video content, or motion projects. - Collaborate with content, marketing, strategy, and development teams. - Present design ideas and explain creative decisions to clients and stakeholders. Qualifications - At least 5 years of experience in digital, visual, web, UI/UX, or related roles. - Strong portfolio demonstrating digital experiences, websites, campaigns, and social media design. - Experience creating designs for digital platforms, including websites, mobile, social media, and marketing channels. - Strong proficiency in Figma and Adobe Creative Suite or equivalent design tools. - Strong understanding of UX principles, responsive design, and digital best practices. - Ability to develop concepts from brief through final execution. - Strong visual storytelling skills and attention to detail. - Ability to communicate design rationale clearly with clients and internal teams. Requirements - Candidates with experience in digital agencies, creative agencies, brand studios, or in-house creative teams. - Website design, landing pages, and digital product experiences. - Social media campaigns and branded content. - B2B, SaaS, technology, fintech, or enterprise brands. - Client-facing creative presentations and design reviews.

Role Description We are seeking a Mechanical Designer who will work with members of the engineering team in order to develop engineering design solutions appropriate to the context, budget, and aesthetic requirements of building projects. The individual will have the ability to analyze and understand design intent in order to produce efficient and effective technical design solutions. They will collaborate with other professional disciplines and coordinate the design through all phases of the project using their knowledge of building engineering systems, building materials, building codes, and construction technologies. Duties and Responsibilities - Designs components of the overall building including integrating architectural design and adhering to applicable codes and jurisdictional requirements. - Evaluates engineering design requirements and creates drawings to support construction projects. - Performs engineering activities such as calculations, code research, material and building systems research, laying out components, and calculation of program and building areas. - Evaluates site conditions, including zoning requirements and site constraints and performs site surveys and field reviews to accurately document existing and new construction conditions. - Synthesizes, interprets and coordinates technical information to write engineering specifications for Project Manuals. - Reviews project products, services and shop drawings to ensure adherence to project documents, relevant jurisdictional codes and corporate quality controls. Qualifications - Proficient in Engineering software skills, including AutoCAD, Revit MEP, as well as mechanical engineering systems design software. - Engineering knowledge related to building mechanical systems and multiple building types. - Familiarity with architectural design concepts and building codes is required. - Have successfully completed related post-secondary education. - Registered with a relevant professional engineering association would be an asset. Requirements - 7-10 years of project work experience. - Experience in mechanical engineering buildings systems. Benefits - Comprehensive benefits package including medical, dental, vision, and life insurance. - Short and long-term disability insurance. - 401(k)-retirement savings plan with employer contributions. - Access to Wellness and Employee Assistance Program (EAP) programs. Salary Range $80,000.00 - $110,000.00 /annually Company Description NORR is an employee-owned global architecture and engineering firm. Our multi-disciplinary team of 800 professionals is active in 12 market sectors across Canada, the US, UK, and UAE. Design thinking is a cornerstone of our purpose as it has been for more than 85 years. We push the boundaries of what is possible to support people and the planet. NORR is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic: Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Role Description We are seeking a Lead Instructional Designer to join our team. Our Workforce Experience team helps clients drive digital and IT transformation by uncovering and closing gaps in employee knowledge, behaviors, and mindset. We envision, create, and roll out a diverse range of solutions for online and in-person learning, covering: - Videos - Articles - Podcasts - Interactive eLearning - Coaching - Experiential learning - Instructor-led training - Assessments All guided by the latest insights from the learning sciences. To put it simply, we look past "training" to develop learning experiences that leave a lasting mark. Responsibilities include: - Work alongside Subject Matter Experts to determine the learning and enablement needs of the target audiences. - Define learning objectives that match learner profiles and the goals of each program. - Assess, refresh, or develop content that directly supports learning objectives and the chosen delivery formats. - Design engaging learning activities that strengthen and elevate the entire learning journey. - Draft storyboards and cooperate closely with multimedia developers to transform ideas into meaningful instructional assets. - Envision the instructional visuals, user interfaces, and full product experiences ahead of production. - Devise assessment strategies to evaluate the effectiveness of individual elements, modules, or full courses. - Keep project documentation and course folders well organized throughout the full delivery lifecycle. - Communicate consistently with SMEs and teammates in a polite and professional manner. - Apply adult learning principles and instructional design best practices to every activity. - Foster strong relationships with internal teams to fully leverage available tools and shared resources. Qualifications - Bachelor's or Master's degree in Instructional Design, Adult Learning, or a comparable field. - At least 5 years of hands-on professional background in instructional design. - Minimum of 1 year in a people management or team leadership position, guiding a team of 5 or more FTEs. - Practical exposure to authoring tools including Captivate, Articulate Storyline and RISE, or Evolve for building advanced adaptive learning content. - Familiarity with instructional design frameworks such as ADDIE, SAM, backward design, e-learning blueprint, design thinking, and interactive learning experiences. - Solid understanding of adult learning theory combined with multimedia design fundamentals. - Strong eye for visual design and layout composition. - Comfort operating within a dynamic and rapidly evolving workplace. - Assured English communication skills at B2 level or higher, both written and spoken, together with attentive listening and clear articulation. - Enthusiasm, drive, a positive outlook, and a "can-do" attitude in the face of challenges. - Capability to juggle multiple projects, set priorities effectively, work with autonomy, and meet strict deadlines. - Track record of being trustworthy, responsive, and client-oriented across all engagements. - Skill to establish rapport and inspire trust and confidence with both clients and coworkers. - Adaptable thinking and agile approach to deliverables, with the ability to shape communication style for different stakeholder groups. - Resilience and the capacity to stay productive under time pressure while managing workload and priorities. Requirements - Robust skills in multimedia development and graphic design to enhance the quality of learning materials. - Experience developing AI-driven learning and enablement solutions or AI-powered agents. - Awareness of content compliance requirements tied to usability standards, Section 508, and Web Content Accessibility Guidelines (WCAG).