• Onboarding: Conduct the initial alignment with new clients, collect briefings, assist with account accesses (Meta Ads, Google Ads, GA4) and set the first delivery expectations. • Strategic Liaison: Serve as the bridge between the client and the tasks/owners responsible for the account. • Alignment and Results Meetings: Participate in regular meetings (weekly/monthly) to present performance reports and produce meeting minutes. • Crisis Management and Expectation Alignment: Identify operational bottlenecks for the client (e.g., traffic is good but the client’s sales team isn’t converting) and act consultatively to correct course. • Retention and LTV: Monitor client health (Health Score), prevent cancellations (churn) and identify ideal moments to offer new services (upsell/cross-sell). • Organization and Processes: Ensure the delivery schedule and deadlines agreed with the client are met internally.

• Join an international customer support team • Build your career while working remotely in a dynamic and multicultural environment

• Join an international customer support team • Provide customer support to clients • Work in a dynamic and multicultural environment • Handle inquiries and resolve issues remotely

Role Description - Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals. - Serve as the primary liaison for ERM's clientele across the UK, ensuring optimal satisfaction and value realization. - Champion customers' interests within ERM, influencing product direction and enhancements. - Lead customer engagement initiatives, emphasizing the value proposition of ERM's offerings. - Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth. - Spearhead internal process enhancements tailored to customer requirements. - Gather and channel customer feedback, reinforcing their voice within ERM's framework. Qualifications - Minimum of 6 years in a customer-centric role within B2B sectors. - Comprehensive understanding of the cybersecurity landscape. - 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments. - Bachelor’s degree in engineering or a relevant discipline. - Prior experience in account management and/or commercial roles. - Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers). - Proficiency in English (Speaking, Reading, Writing) is essential. Company Description Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a Customer Success Manager to cover our team in the UK and bolster our Customer Success team. Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.