Role Description Are you passionate about travel, customer service, and helping others create unforgettable experiences? We are seeking motivated individuals to join our growing team as a Travel & Client Experience Specialist. This flexible remote opportunity is ideal for individuals who enjoy planning, learning about destinations, and providing exceptional client support. As part of our team, you will assist clients with vacation planning, travel research, reservations, and overall travel coordination while receiving training and ongoing support. - Consult with clients to understand their travel preferences and vacation goals - Research destinations, resorts, cruises, tours, and travel experiences - Assist clients with travel planning and booking arrangements - Provide outstanding customer service before, during, and after travel - Maintain accurate client records and booking information - Stay informed on travel industry trends, promotions, and supplier offerings - Participate in training sessions and professional development opportunities - Build and maintain strong client relationships - Utilize company-provided tools and resources to manage bookings and communications Qualifications - Strong communication and customer service skills - Detail-oriented with strong organizational abilities - Comfortable using computers, email, and online booking platforms - Ability to work independently in a remote environment - Positive attitude and willingness to learn - Passion for travel and helping others - Previous sales, hospitality, customer service, or travel experience is a plus but not required Requirements - Flexible schedule - Part-time or full-time opportunities available - Remote position Benefits - Flexible remote work environment - Comprehensive training and ongoing support - Access to industry-leading travel suppliers and booking platforms - Professional development opportunities - Travel industry education and certifications - Team collaboration and mentorship - Ability to build a rewarding career in the travel industry Preferred Skills - Customer service - Relationship building - Time management - Problem-solving - Sales and client engagement - Social media and marketing experience (preferred but not required)

• Onboarding: Conduct the initial alignment with new clients, collect briefings, assist with account accesses (Meta Ads, Google Ads, GA4) and set the first delivery expectations. • Strategic Liaison: Serve as the bridge between the client and the tasks/owners responsible for the account. • Alignment and Results Meetings: Participate in regular meetings (weekly/monthly) to present performance reports and produce meeting minutes. • Crisis Management and Expectation Alignment: Identify operational bottlenecks for the client (e.g., traffic is good but the client’s sales team isn’t converting) and act consultatively to correct course. • Retention and LTV: Monitor client health (Health Score), prevent cancellations (churn) and identify ideal moments to offer new services (upsell/cross-sell). • Organization and Processes: Ensure the delivery schedule and deadlines agreed with the client are met internally.

• Join an international customer support team • Build your career while working remotely in a dynamic and multicultural environment

• Join an international customer support team • Provide customer support to clients • Work in a dynamic and multicultural environment • Handle inquiries and resolve issues remotely