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Like new, only better.

Senior Product Designer – Customer Success

Product DesignerProduct DesignerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Austria

Posted

6 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Product Designer – Customer Success

refurbed

• Shape end-to-end delivery and post-purchase experience • Own UX of AI-augmented support experience • Decide on priority problems to solve backed by customer understanding • Collaborate across squads to maintain coherent experience • Balance customer needs with partner delivery capabilities

Job Requirements

  • 5+ years of experience designing intuitive digital products.
  • Experience working in ambiguous spaces.
  • Use of AI to enhance work quality.
  • Experience designing across complex systems or partners.
  • Ability to challenge constraints for customer benefit.
  • Data or research-driven decision making.
  • Presentation and defense of design decisions.
  • Collaboration with product and engineering teams.

Benefits

  • Dedicated learning budget for personal growth
  • Private sessions with mental health experts
  • Internal workshops for skill development
  • Flexibility in remote work options
  • Enjoy office weeks for team-building events

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In this role, you will partner closely with product managers, engineers, researchers, and business stakeholders to design solutions that drive meaningful outcomes for members and the business. Your work will contribute to improving member satisfaction, healthcare engagement, operational efficiency, and overall experience quality across the medical benefits journey. Key Responsibilities - Design and deliver end-to-end user experiences for Humana’s medical benefits products and services, ensuring solutions are human-centered and aligned with business objectives. - Collaborate with product, engineering, marketing, analytics, and research partners to identify opportunities and develop innovative solutions that address key member needs. - Utilize user research, usability testing, analytics, and member feedback to inform design decisions and continually improve experiences. - Create user flows, wireframes, prototypes, and high-fidelity designs that effectively communicate and validate design concepts. - Advocate for accessibility, inclusivity, and design best practices across all medical benefits experiences. - Partner with other Product and Design teams to ensure consistency and cohesion throughout the member journey. - Present design recommendations and rationale to stakeholders, incorporating feedback and building alignment across teams. - Contribute to a culture of collaboration, experimentation, learning, and continuous improvement within the design organization. - Support and contribute to design systems, pattern libraries, and scalable design standards. 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To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

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