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CrowdStrike

CrowdStrike is an award-winning, global provider of cloud-delivered security technology, threat intelligence, and next-generation endpoint protection. Founded i

Security Advisor, Falcon Complete – Japanese Speaking

Security EngineerSecurity EngineerFull TimeRemoteSeniorTeam 11,000Since 2011Company Site

Location

Australia

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expJapaneseEnglishCyber SecurityLinux

Job Description

Security Advisor, Falcon Complete – Japanese Speaking

CrowdStrike

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards • Provide Falcon Complete customers with recommendations that align to improved security • Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture • Contact customers directly upon identification of misalignment with Falcon Complete standards • Document, update, and resolve all customer related issues in accordance with established procedures and SLAs • Develop and provide customers with service reports and stats as requested • Partner with internal teams to ensure customer satisfaction • Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues

Job Requirements

  • 3+ years in Cybersecurity focused role
  • Fluent written and spoken Japanese language skills as well as business level English
  • Customer empathy and ability to guide customers towards desired outcome
  • Excellent customer-facing communication skills including verbal and written
  • Partner with CrowdStrike teams to troubleshoot and resolve customer issues
  • Adept in Windows, Linux, and MAC operating systems
  • Experience or demonstrated knowledge of threat detection and incident response
  • Bachelor's degree in Technology and/or Cybersecurity or relevant experience
  • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes

Benefits

  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe

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