• Drive high-priority initiatives across the business. • Work with leadership to solve business and product challenges. • Build new teams, processes, and capabilities as the company grows. • Lead cross-functional projects from planning through execution. • Research new markets, products, and business opportunities. • Improve how we operate by identifying problems and implementing practical solutions. • Take ownership of projects and deliver meaningful business outcomes.

• Join an international customer support team • Build your career while working remotely in a dynamic and multicultural environment • Handle customer inquiries and provide support via various channels

• Coordinate and adjust caregiver schedules throughout the day • Process same-day schedule changes and new care requests • Respond to caregiver and client phone calls, texts, and Teams messages • Manage caregiver call-outs and secure replacement coverage • Monitor caregiver arrivals and visit check-ins • Support Targeted Care and On Demand operations throughout the afternoon and evening • Serve as backup for the Scheduling Manager during PTO and days off • Update payroll time records based on verified visit information • Maintain accurate documentation in our CRM • Collaborate closely with Care Coordinators and the Operations team to ensure seamless service

• You are the right hand, the organizational whiz and the primary sparring partner for our founding team. • You provide maximum support in day-to-day operations. • You build and maintain clear spreadsheets (Google Sheets/Excel). • You create professional, engaging presentations (Google Slides/PowerPoint). • You support finance administration and sales support, prepare proposals and issue invoices. • You make important calls and correspond with our partners, vendors and customers with impeccable professionalism. • You plan and organize memorable workations and team events, as well as general scheduling and travel coordination for internal and external participants. • You independently take on changing ad-hoc projects and administrative tasks that arise in the daily life of a startup.