• Join an international customer support team • Build your career while working remotely in a dynamic and multicultural environment • Handle customer inquiries and provide support via various channels

• Coordinate and adjust caregiver schedules throughout the day • Process same-day schedule changes and new care requests • Respond to caregiver and client phone calls, texts, and Teams messages • Manage caregiver call-outs and secure replacement coverage • Monitor caregiver arrivals and visit check-ins • Support Targeted Care and On Demand operations throughout the afternoon and evening • Serve as backup for the Scheduling Manager during PTO and days off • Update payroll time records based on verified visit information • Maintain accurate documentation in our CRM • Collaborate closely with Care Coordinators and the Operations team to ensure seamless service

• You are the right hand, the organizational whiz and the primary sparring partner for our founding team. • You provide maximum support in day-to-day operations. • You build and maintain clear spreadsheets (Google Sheets/Excel). • You create professional, engaging presentations (Google Slides/PowerPoint). • You support finance administration and sales support, prepare proposals and issue invoices. • You make important calls and correspond with our partners, vendors and customers with impeccable professionalism. • You plan and organize memorable workations and team events, as well as general scheduling and travel coordination for internal and external participants. • You independently take on changing ad-hoc projects and administrative tasks that arise in the daily life of a startup.

Role Description The City of Raleigh is looking for a Fiscal Specialist, Senior to join our Accounting Team in the Customer Care & Billing Division of Raleigh Water! In this role, you will: - Investigate and resolve daily accounting exceptions, requests, and/or errors. - Work closely with internal and external City departments and divisions, as well as customers to resolve complex accounting issues. - Analyze trends and unique scenarios to determine root causes for fixing and improving quality customer service and experience. - Serve as a back-up for key accounting and billing team tasks. Qualifications - Associate's Degree or 2 Years of College in Business Administration, Accounting, Finance, or related field. - 1 to 3 years' experience in billing, accounting, payroll, or a related field. - Any equivalent combination of training and/or experience that provides the required knowledge, skills, and abilities may be substituted. Requirements - CC&B billing software functionality, Peoplesoft, or similar applications or ability to become functional with these applications within the first 3 months. - Proficiency in Microsoft Office Suite of products including Excel, Word, PowerPoint, and Outlook. - Knowledge of principles and practices of general accounting and financial management. - Understanding of applicable federal, state, and local laws, codes, and regulations. - Ability to gather data, analyze findings, and apply logic and reason. - Skills in interpreting, monitoring, and reporting financial information and statistics. - Ability to author and prepare original reports, documents, and presentations. - Experience in organizing and maintaining fiscal program/process documentation, schedules, records, and files. - Strong communication and interpersonal skills for interaction with coworkers, supervisors, and the general public. - Ability to maintain confidentiality of information. Benefits - Work in a recognized city for career establishment. - Be part of a successful utility recognized nationally. - Opportunity to serve approximately 600,000 people in the community.