• Atender las consultas de los clientes • Proveer información sobre los servicios • Asesorar a los clientes en relación con sus necesidades • Gestionar incidencias y resolver problemas

• Disfrutar atender a los clientes, resolver sus necesidades y crear experiencias positivas • Atender a los clientes en su servicio y asesoría • Colaborar en el equipo de trabajo para ofrecer un excelente servicio al cliente

• Provide high-quality, timely solutions to a variety of customer support requests, (typically Tier 1/2) responding to 10-20 tickets per day • Manage customer expectations and provide clear, actionable resolutions while minimizing disruption to their business • Adhere to ticket processing workflows, ensuring all issues are logged, prioritized and escalated as needed • Share technical expertise with clients, guiding them through the use of TeamBuilder’s platform and promoting adoption of our learning and optimization tools • Collaborate with internal teams to share best practices and contribute to the documentation and streamlining of support procedures • Participate in shift coverage as required, ensuring client needs are met across time zones

Role Description Mercier Consultancy Group is thrilled to present an outstanding opportunity for Portuguese-speaking professionals to join the customer support team of Dyson — one of the world's most iconic and innovative consumer electronics brands. This is your chance to secure a highly sought-after Portuguese speaking Customer Experts for Dyson position in Greece, working remotely from the comfort of your home while being based in this stunning Mediterranean country. If you are passionate about premium consumer electronics, dedicated to delivering exceptional customer experiences, and eager to grow your career in an internationally recognised environment, we want to hear from you. Key Responsibilities - Deliver outstanding customer support to Portuguese-speaking clients regarding Dyson's range of premium consumer electronics products, including vacuum cleaners, air purifiers, hair care devices, and more. - Handle inbound customer enquiries via phone, email, and live chat in a professional, empathetic, and timely manner. - Diagnose and troubleshoot technical issues related to Dyson consumer electronics, providing clear and accurate guidance to customers. - Process product returns, replacements, warranty claims, and escalations in line with company policies and consumer electronics industry standards. - Maintain up-to-date knowledge of Dyson's evolving product portfolio and consumer electronics innovations to provide expert-level advice. - Accurately log all customer interactions, feedback, and case details into the CRM system to support quality assurance and reporting. - Collaborate with internal teams to resolve complex customer issues and ensure a consistently high standard of service delivery. - Proactively identify opportunities to enhance the customer experience and contribute to continuous improvement initiatives within the consumer electronics support environment. Qualifications - Native or fluent Portuguese language skills, both spoken and written, are essential for this role. - Valid EU passport or EU citizenship (mandatory requirement). - A genuine interest in consumer electronics, technology, and innovative products — prior experience with or knowledge of the Dyson brand is a distinct advantage. - Previous experience in customer service, technical support, or a related field within the consumer electronics or technology industry is preferred. - Excellent communication and interpersonal skills, with a natural ability to engage customers with professionalism and empathy. - Strong computer literacy, including experience with CRM platforms and digital communication tools. - Self-motivated, detail-oriented, and capable of working independently in a remote environment while meeting performance targets. Benefits - Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector. - Fully Paid Training programme to ensure you are fully equipped with the product knowledge and skills required to excel. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece. - Monthly Performance Bonus rewarding your dedication and results. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a highly valued benefit exclusive to this package. - Remote working arrangement within Greece, offering flexibility and a healthy work-life balance. - And Much More... Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class brands across the globe. With a proven track record of placing thousands of professionals into rewarding careers, we pride ourselves on delivering a seamless, supportive, and premium candidate experience from first contact to successful placement. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you're proud of.