Role Description We are seeking a Customer Support & Client Relations Specialist who enjoys helping people, building relationships, and providing exceptional service. This position is ideal for someone who is dependable, professional, and enjoys meaningful conversations with customers while contributing to a positive team environment. - Assist customers by phone, email, and text with questions and service needs. - Provide knowledgeable, friendly support and guidance. - Listen to customer needs and recommend appropriate solutions. - Help resolve concerns while ensuring a positive customer experience. - Maintain customer records and follow up on requests. - Work with a team to support customer satisfaction and business goals. Qualifications - Strong communication and interpersonal skills. - A professional, reliable, and customer-focused approach. - Patience, attention to detail, and the ability to build rapport with others. - Comfortable using computers, email, and basic workplace technology. - Previous experience in customer service, administration, sales, retail, hospitality, or other people-focused roles is an asset. - A willingness to learn new systems and processes. Requirements - Be legally authorized to work in Canada. - Currently reside in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, or Newfoundland and Labrador. Benefits - Comprehensive training and ongoing support provided. - Flexible scheduling options. - A welcoming workplace that values experience and professionalism. - Opportunities to continue developing skills and building a rewarding career. - Performance-based incentives and growth opportunities.

Role Description SAIC has an opening for a Payroll Specialist. This position can be worked remotely in the United States for the right candidate. The selected candidate will perform a variety of activities in both payroll and timekeeping to support our 25,000-employee population. - Answering customer (employee) requests via call center, email, and ticketing system. - Review employee terminations to ensure timely pay per state requirements. - Reconciliation of comp leave balances. - Ensuring compliance with federal, state and local regulations. - Issuing of promissory notes for company owed balances. - Support audits (internal and external). - Support other team members. Company Description SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. - We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. - SAIC is an Equal Opportunity Employer. - Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. - For more information, visit saic.com. - For ongoing news, please visit our newsroom.

• Support customers via live chat, calls & emails • Help e-commerce business owners worldwide understand their business and set up our product for success • Record and segregate technical issues and product requests from customers and route them to the product team • Observe customer roadblocks in product activation and provide UI/UX suggestions to the product team

- Supervisar la operación de atención en todos los canales escritos, asegurando calidad, tiempos de respuesta y experiencia del cliente - Liderar, desarrollar y dar seguimiento al equipo de atención (interno y externo) - Coordinar con agencias externas durante lanzamientos de alto volumen - Auditar conversaciones para garantizar tono, claridad y alineación con la marca - Co-crear, entrenar y optimizar agentes de IA junto al equipo técnico - Crear y mantener SOPs, FAQs y bases de conocimiento actualizadas - Detectar patrones, objeciones y oportunidades a partir de conversaciones con leads y clientes - Intervenir en casos complejos o escalados cuando sea necesario - Monitorear métricas clave (tiempos de respuesta, conversión, satisfacción, etc.) y tomar decisiones basadas en datos