Senior Customer Success Manager, Legal Software
Location
New York + 3 moreAll locations: New York | Michigan | Minnesota | Texas
Posted
20 hours ago
Salary
$123.2K - $228.8K / year
Seniority
Senior
Job Description
Senior Customer Success Manager, Legal Software
Thomson Reuters
• Support customers across the Corporate Legal Software suite of products • Engage with executives at our largest customers • Deliver measurable customer outcomes through structured Customer Success Plans (CSPs) • Conduct executive business reviews (EBRs) and proactive customer check-ins • Focus on adoption, value realization, and expansion in partnership with Sales and Professional Services • Monitor customer health, usage data, and growth opportunities • Build and present business plans • Establish and maintain long-term customer relationships • Effectively partner with internal and external partners • Leverage technology tools for managing client information, pipeline, and financial forecasts
Job Requirements
- 5+ years of experience working or managing Customer Success portfolios (SaaS preferred)
- Experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus
- JD or legal experience preferred
- Demonstrated passion through delivering outcomes on a high-performing team
- Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts
- Hands-on experience with Gong, Salesforce (or similar CS/CRM platforms)
- Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred
- Strong understanding of legal department operations
- Excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins
- Strong business acumen and problem-solving skills
Benefits
- Flex My Way - supportive workplace policies
- Flexible work arrangements
- Comprehensive benefit plans including health, dental, vision, and life insurance
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Paid volunteer days off annually
- Opportunities for pro-bono consulting projects and ESG initiatives
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Access to Employee Stock Purchase Plan
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