• Graduate Outreach and Support: Proactively reach out to graduates who require assistance with online web applications and provide dedicated support. • Pre-Employment Onboarding Assistance: Support graduates in timely completion of necessary pre-employment onboarding assessments. • Online Application Facilitation: Engage with graduates, assisting them in navigating online web application processes. • System Utilization: Utilize systems effectively to ensure accurate documentation completion by graduates. Maintain compliance with guidelines and contribute to training peers on successful strategies for supporting graduates in their online applications. • Perform other duties as assigned.

• Work directly with a Director and other seasoned client advisors • Establish and maintain personal contact with clients • Respond to client phone calls and emails ensuring quick resolution to client inquiries • Maintain working knowledge of all FS systems, processes and products • Implement new clients onto FS technology platform • Provide basic technology support • Assist in the development and maintenance of FS Requests and FS Results

• The Business Advisor provides franchisees with industry training and support in assigned region while driving profitability, as well as being part of new store launches. • Building, driving, and implementing a strong Catering program to franchisees • Implementing franchisee store Startup Program • Maximize restaurant profits at each location through business performance, P&L reviews, training, and store operation evaluations. • Oversee the operations of multiple restaurants • Developing sales strategies and business development plans • Collaborate with the marketing team to execute local campaigns (active and digital) • Understanding KPIs & analytics • Training and reinforcing the franchise model, system, and best practices • Guide, train, and manage hourly employees, management, and supervisors • Ensure that all branches follow safety, health, and business laws and regulations and operation of essential equipment. • Compiling brand compliance data • Uphold brand standards of excellence and service, guaranteeing quality performance • Organize and implement training programs for franchisees with increasing brand awareness in your region • Participating in regional meetings; completing, maintaining, and processing required paperwork • Maintains a high level of knowledge and skills in all areas of operations and training • Consults with franchisees to ascertain and define needs or problem areas and determines scope of investigation required to obtain solutions. • Advises Brand Leader on issues identified through communication with franchisees. • Following up with franchisees on weekly/bi-weekly basis to ensure the best results. • Compiles brand compliance data and helps franchisees upgrade their image. • Completes, maintains, and processes required paperwork, records, and daily reports • Maintains daily and weekly schedule in Microsoft Outlook (minimum of two weeks in advance). • Responsible for building and following instructions for new location setups; including having full understanding of tools and ability to use. • Taking initiative to advance programs that will benefit the brand and all franchisees. • Travel 50-75% in and outside region.

• Develop plans and business intelligence • Monitor business plans and performance • Set targets and identify opportunities to improve service delivery • Design and deliver business strategies and solutions • Lead and influence development projects and complex strategic initiatives • Serve as expert advisor and subject matter expert for senior management