• Responsible for maintenance, repairs and installation of low voltage cable, access control and video systems • Assist with new programming and re-programming of related security software • End-user training • Provide technical phone support to customers

• Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible. • Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned. • Follow all policies, procedures, and adhere to work schedule. • Ask customers open ended questions and listen to responses about their projects and product needs. • Describe features and benefits of merchandise as well as steps involved in completing projects. • Demonstrate product and services knowledge in answering customer questions. • Identify opportunities to engage customers in other services programs.

• Oversee preventative and reactive maintenance across multiple retail locations • Perform and/or coordinate repairs including carpentry, electrical, plumbing, and general maintenance • Manage and prioritize service calls to ensure timely resolution • Troubleshoot maintenance issues independently • Ensure all work is completed safely and meets company standards • Coordinate with vendors and internal teams • Maintain maintenance logs, schedules, and inventory

• Install windshields and auto glass in our shop or from a mobile operation unit • Calibrate vehicle electronics such as ADAS systems, Lane Departure Warning, Forward Collision Alert, etc. • Repair chips and other glass damage • Interact with customers to ensure customer satisfaction with a job well done • Process payments from mobile customers • Maintain a professional appearance and positive attitude • Provide World Class customer service to our valued customers and vendors