Requisition Number: 2363705 Description - External Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. You'll enjoy the flexibility to work remotely* from anywhere within Canada (except for the Saskatchewan province) as you take on some tough challenges. Primary Responsibilities: - Responding to time sensitive support calls that can affect patient care - Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution - Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs - Manage ticket backlog of about 20-30 cases - Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area - Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases - Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests - Contribute to a fast-paced and highly collaborative team-based work environment You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED - 2+ years of experience in Technical Support role where you are troubleshooting Windows Operating Systems or 2+ years of education from a technical program and an accredited college or university - 1+ years of customer service experience - Currently reside in Canada - Availability to work an 8-hour shift Monday - Friday starting between 5am-9:30am PST with an on-call rotation as needed Preferred Qualifications: - Intermediate level of proficiency in at least 1 programming language (C,C#, C++, Python, etc.) - Experience in the healthcare industry - Experience in medical imaging, specifically radiology or cardiology - Experience in Technical Application Support - 2+ years of experience using Windows command line, Powershell - 1+ years of experience troubleshooting TCP/IP issues - 1+ years of experience working in a Technical Support Center - 1+ years of experience in Troubleshooting Active Directory - 1+ years of experience providing technical support in a collaborative environment - 1+ years of experience in Technical Application Support *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Canada Residents Only: The salary range for Canada residents is $52,800 to $109,800 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. #RPO #GREEN

Requisition Number: 2372666 Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Reporting into the leader of the Workforce360 team within Enterprise Workforce Optimization, this role will be a key contributor in the workforce planning and management team engaging in exciting new client onboarding work to implement our best-in-class support models. The Sr. Workforce Planning Analyst/Lead will interact with other highly experienced workforce professionals to work across Optum's various businesses to engage with operational leaders to implement workforce support and collaborate to transition to steady state workforce management teams. Along the way the analyst will encounter new operational models across Optum's clinical, Rx, banking, care, revenue cycle, and many other businesses making for an exciting and ever-changing project list. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: As a Senior Workforce Planning Analyst/Lead on the Workforce360 (W360) team, you will be responsible for providing expert workforce management consultation by: - Identifying solutions that maximize business productivity/efficiency - Recommending best practices to operational leaders and collaborating on best-fit solutions amongst your peers and leaders - Developing call/queue/back-office modeling - Implementing standard enterprise solutions, such as scheduling, real-time monitoring, intra-day planning, short- and long-range forecasting and capacity planning, desktop analysis (DAA) and other tracking solutions - Establishing baseline metrics on productivity from which to measure savings and efficiency gains - Support positive WFM relationships with key leaders, evangelizing the benefits of leveraging an internal shared services workforce management expertise function - Assisting in the monthly maintenance and updating of financial models - Partnering in the enhancement of existing and development of new data visualizations involving multiple data sets across the organization - Assessing monthly financial data, identifying trends, and communicating findings to leadership and/or relevant stakeholders - Collaborating with our designated Finance partner and internal department leaders to assemble and submit quarterly forecast inputs - As the front-door to Optum workforce planning and management (WFP+M) support, you would be part of a team that welcomes new operations or customers and introduces them to a centralized workforce operating model, lead projects to implement and operationalize workforce solutions, and handoff solutions to workforce management steady state teams for ongoing maintenance and support - This is a complex, fast-paced, matrixed environment with a lot of moving parts. The challenge is in developing, enhancing, and maintaining operational information and models. You'll be expected to interpret and analyze large amounts of data from multiple sources and use it to tell a meaningful story. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Undergraduate degree or 4 years equivalent experience - 3+ years of workforce management or workforce planning experience - 1+ years of experience presenting to senior leadership Preferred Qualifications: - Experience managing complex end-to-end projects, preferably as a project leader - 1+ years of experience in consulting role - Ability to influence and make recommendations to peer level staff and senior leaders - Strong verbal and written communication skills - Strong knowledge of WFM principles *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

Title: Board Certified Behavior Analyst (BCBA) - Home Based Location: Newton MA Job Description: Ready for a summer schedule that works for you? Summer Fun Fridays at Northeast Family Services! We close at 12:30pm every Friday from Memorial Day through Labor Day &mdash; giving our team more time to relax, recharge, and enjoy the summer sunshine! Northeast Family Services is hiring Full-Time and Fee-for-Service Board Certified Behavior Analysts! FLEXIBLE HOURS FOR FULL-TIME AND FEE-FOR-SERVICE POSITIONS MAKE THE SCHEDULE THAT WORKS FOR YOU! Full Time weekly billable minimum only 26 hours!!! Are you looking for a rewarding career helping children, adults and families thrive? If you&rsquo;re a dedicated behavioral health professional seeking a new role, we are looking for you! Don&rsquo;t miss this opportunity to join a rapidly growing and well-regarded organization. The BCBA will be responsible for the completion of behavioral assessments, development of treatment plans, provision of family consultations and trainings, supervision of behavior technicians, and direct treatment with a focus on skill acquisition and maladaptive behavior reduction. The BCBA is responsible for completing all required documentation pursuant to ongoing treatment, including, but not limited to the development of instructional programs; data collection, graphing and analysis; writing of progress reports; and development of behavior support plans. A true FLEXIBLE SCHEDULE! Mornings, afternoons, evenings, and weekends available. Hybrid positions, made up of in-person and telehealth cases are also available! Qualifications: - Master&rsquo;s degree or PhD, with completion of BACB-approved behavior analytic coursework - Current BCBA certification, and in good standing with the BACB - Current LABA preferred - Minimum of two years of related clinical experience working with children, adolescents, and young adults with Autism, Developmental Disabilities, and/or behavior challenges. - Valid driver&rsquo;s license with reliable and consistent access to a vehicle - Availability to work morning, after school, and evening hours - Strong interpersonal and collaborative skills - Experience in applied settings, developing and implementing behavioral interventions preferred - Effective written and verbal communication skills - A compassionate approach to care - Experience administering functional behavior assessments and behavior skills assessments - Proficient with word processing and graphing software - Current with best practices and developments within the field of ABA</li> - Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time - Access to a laptop or CPS, high speed secure internet, and a phone required for FFS positions - Access to high speed secure internet required for Full Time positions Benefits: - Health, dental & vision - 3 weeks paid vacation - 11 Paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NYE) - Generous sick time, including mental health days - 401k retirement plan, with up to 4% match - Voluntary short and long-term disability - Voluntary life insurance - Mileage reimbursement - Longevity award - Monetary bonus and an additional vacation day awarded annually - Company provided laptop and cell phone - Opportunities for professional growth - Tuition reimbursement program available to eligible employees - Personal cell phone discount Additional ABA Benefits: - Northeast Family Services is an ACE provider, offering at least two CEU events per month - Monthly Journal Club - we read a recently published article and discuss it as a group - Monthly Ethics Workshop - we discuss a clinically challenging case through the lens of the Code of Ethics for Behavior Analysts - Quarterly Expert Speaker Series - we seek presenters within and outside of the ABA department who have special interests and skills to offer training on a rotation of relevant topics - Staff who participate in all offered CEU events meet the BACB&rsquo;s CEU requirement for BCBA recertification at NO COST - Northeast Family Services is dedicated to the provision of quality care - caseload sizes are determined by client need, not quota! - Hands on training period, with ongoing support from ABA Clinical Leadership Team - Access to individualized supervision, focused on achievement of professional goals and skill advancement - An accessible leadership team that works to support YOU - Truly flexible schedule, with autonomy over scheduling decisions Compensation: - Full-Time: salary $65,000 to $75,000 - Fee-for-Service: $60 to $75 per hour - Incentive Rate $55/hour over productivity

Title: Benefits Analyst Location: UR Main Campus Richmond, VA time type Full time Job Description: Resume and cover letter REQUIRED. Please attach. POSITION SUMMARY: The Benefits Analyst position coordinates the administration of benefits programs such as medical coverage, dental insurance, group life insurance, education programs, absence management and other benefit programs. Answers employee questions regarding eligibility, provisions, and other matters related to benefits. Maintains benefit records and documents necessary for implementing benefits coverage. JOB DUTIES/RESPONSIBILITIES: Benefits Administration Assists the Director Benefits & Well-Being in reviewing, analyzing, recommending, and administering UR&rsquo;s benefits programs including, but not limited to: - Serve as primary contact for staff and faculty regarding benefits plan inquiries, including retirement. - Contribute to the creation and distribution of benefit communications, including employee benefit booklets. Lead bi-weekly new employee benefits orientation sessions and ensure content is current. - Ensure accurate and up to date benefit content on the HR website. - Develop, plan, and implement benefits education programs; coordinate with vendors on topic selection. - Manage education assistance programs for employees and dependents. Absence Management Provides expertise and guidance on absence policies/programs including vacation, sick, holidays, FML, STD, LTD, parental leave, military leave, etc. - Communicate and educate employees and managers on absence procedures and eligibility. - Conduct research to respond to complex leave questions; provide policy interpretation as needed. - Train HR colleagues in leave administration; document and maintain leave procedures. - Respond to employee leave inquiries. - Act as liaison between employees/managers and the third-party leave administrator. - Ensure accurate and up to date absence/leave content on the HR website. - Manages absence workflows in Workday; run reports, audit records, and process transactions. Workday Administration Maintains a general understanding of benefit and absence workflows, benefit and absence plan setup/maintenance and rules, and manages benefit and absence transactions. - Ensure accuracy of benefits data, including new hire enrollment, qualifying life events and terminations. - Monitor and update benefits and absence information in Workday, including regular audits. - Validate Payroll-Impacting Benefit Elections and Absence - Reconcile payroll and benefits/absence data; coordinate with HR Operations and Payroll to resolve discrepancies. - Absence-Related Earnings and Deductions - Review and Troubleshoot Payroll Input - Support Arrears and Retroactivity - User Acceptance Testing (UAT) Support - Identify and escalate configuration or system issues. - Collaborate with HR Operations to track and resolve Workday service tickets. - Identify opportunities to enhance benefits and absence processes, improve efficiency, and strengthen customer service. - Ensure accurate and up-to-date benefit and absence instructions in Workday. Performs other related duties as assigned. CONTACTS: This position performs a variety of functions that require timely and professional written and oral communication with - The Tuition Exchange, Inc. & The Associated Colleges of the South staff as well as Tuition Exchange Coordinators at member colleges and universities - University of Richmond Offices of Admission, VP for Enrollment Management, Financial Aid, and Recreation & Wellness. - Faculty, managers, and staff - Benefit Vendors - UR HR Operations Center, Sustainment, and the Payroll Office SUPERVISION EXERCISED: None WORKING CONDITIONS/PHYSICAL EFFORT Work is normally performed in a typical interior/office work environment. Opportunity for hybrid schedule after probation - In person meetings with employees/supervisors - No or very limited exposure to physical risk. - No or very limited physical effort required. QUALIFICATIONS: - Thorough knowledge of MS Office Products - Strong interpersonal, verbal, and written communication skills - Demonstrated ability to prioritize tasks and flexibility in managing multiple projects - Demonstrated ability to plan and execute events - Exceptional organizational skills and attention to details. - Ability to present information in a group setting. EDUCATION AND EXPERIENCE: - Bachelor&rsquo;s degree required - Minimum 3+ years of experience in employee benefits, absence management, and Workday or a related field - Equivalent combinations of education and experience will be considered Attached resume and cover letter REQUIRED Scheduled Hours: Monday through Friday, 8:30 am to 5:00 pm 38.75 hours per week. Some evenings occasionally. Salary Range: Grade 7, Salaried Exempt ($58,011 to $86,299)